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About Aeroflot

Aeroflot is the flag carrier and the biggest airline of Russia headquartered in Arbat District, Central Administrative Okrug, Moscow. It offers domestic as well as international passenger flights from its main hub which is Sheremetyevo International Airport. With a fleet size of 252, this Russian carrier serves 146 destinations in 52 countries, operating to several destinations through the code-sharing agreement with other airlines.

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Aeroflot Frequently Asked Questions icon-areo

With Aeroflot, you can check your real-time flight status and stay updated with the information about your travel. To check the status, you need to enter the flight number and departure date in the ‘flight status’ section at the bottom of the home page and click on ‘Show Flight Status’ button. The complete status will be displayed on the screen.

Why stand in long queues when you can get your boarding pass printed from the comfort of your home, office, or even get it on your mobile device? Below are the options to check-in and print your boarding pass.

Online Check-in

Check-in your flight online minimum 24 hours before the final departure. Please note that the check-in window closes 45 minutes before the scheduled flight departure time.

Important: A printed boarding pass is mandatory in the Russian Federation to go to the departure gate.

There are further two ways for doing the online check-in:

  • Check-in from a PC

Go to the Services tab available on top of the homepage and click on Online Check-In. Enter your booking code and last name, check your details and select the number of passengers for check-in without any hassle.

  • Check-in from a Mobile

Download the Aeroflot app on your phone, go to the check-in option, add PNR and your surname, and then click on the Check-In button to proceed. A mobile boarding pass will be issued in the form of a barcode. For more information, click here.

Check-in at the Airport/Station

There are two ways to check-in at the airport – Check-in Machines and Check-in Desk

  • Check-in Machines

Use the self-service kiosks and print your boarding pass with ease. Kiosks check-in ends 40 minutes before the final departure and 30 minutes before for the flights operated under Aeroflot – Shuttle Program.

For more, visit here.

  • Check-in Desks

Arrive at the airport with all essential documents in advance to complete the check-in formality on time. Flight check-in ends 40 minutes before the scheduled departure.

Click here to know more.

For detailed information on printing boarding passes and check-in options, visit the link.

An additional fee will be charged for carrying baggage more than the preset limits. Check your baggage allowance limit to avoid these extra charges before you start packing.

Carry-on Baggage

The limit of carry-on baggage depends on the traveling class. You can carry one baggage piece up to 10kg in the economy class and up to 15kg in the business class with maximum length of 55cm, maximum width 40cm and height 25cm.

Checked Baggage

Checked baggage allowance limit varies depending on the travel class:

  • For economy class (All Fare Families): 1 baggage piece up to 23kg
  • For Economy Class (Lite Fare Family): No free baggage allowance
  • For Economy Class (Flex Fare Family) and Comfort Class: 2 baggage pieces with 23kg each
  • For Business Class: 2 baggage pieces with 32kg each

Additional fee charged for extra baggage will be different for domestic and international flights.

  • Extra baggage fare For Domestic Flights starts from 2000 RUB
  • Additional fare for International flights starts from 75 EUR (to/ from the USA), 80 EUR (to/ from Cuba and to/ from Asia) and 40 EUR (for cities in the European part of the Russian Federation).

For more information on the fee, click here.

Non-Standard Baggage / Overweight Baggage

Baggage weighing between 32 kg and 52 kg and whose sum of dimensions is more than 203cm is considered as overweight or non-standard baggage. You will have to get it approved for the transportation at the airport at least 36 hours before the final departure.

For complete details, check out the link here.

Aeroflot has designed a specific baggage policy which should be followed by every traveler for a hassle-free travel.  

Carry-on Baggage

The limit of carry-on baggage depends on the traveling class of the Aeroflot flight which means that you can carry one baggage piece up to 10kg in the economy class and up to 15kg in the business class with a maximum length of 55cm, maximum width 40cm and height 25cm.

Some of the items you can take on-board are:

  • Suit bag
  • A bouquet
  • Baby food
  • Rucksack with the maximum weight of 5kg
  • Walking sticks, crutches and frames
  • Items purchased at the duty-free shops at the airport

Checked Baggage

Checked baggage allowance limit varies with the type of travel class:

  • For economy class (All Fare Families): 1 baggage piece up to 23kg
  • For Economy Class (Lite Fare Family): No free baggage allowance
  • For Economy Class (Flex Fare Family) and Comfort Class: 2 baggage pieces with 23kg each
  • For Business Class: 2 baggage pieces with 32kg each

Additional fee charged for extra baggage will be different for domestic and international flights.

  • Extra baggage fee For Domestic Flights starts from 2000 RUB.
  • Additional fee for International flights begins from 75 EUR (to/ from the USA), 80 EUR (to/ from Cuba and to/ from Asia) and 40 EUR (for cities in the European part of the Russian Federation).

For detailed information on baggage fee, click here.

Non-Standard Baggage / Overweight Baggage

Baggage weighing between 32 kg and 52 kg and whose sum of dimensions is more than 203cm is considered as overweight or non-standard baggage. You will have to get it approved for the transportation at the airport at least 36 hours before the final departure.

Find here the in-depth information on the baggage policy.

Sometimes, you’ve to cancel your trip in case of an emergency or due to any other reason. This is why the airline offers a hassle-free cancelation policy to make things easier for you:

  • Cancelation is available no later than 48 hours before the final departure of the flight.
  • To cancel your flight ticket, you’ll have to enter personal information, flight information, bank card number, and the text message.

To cancel your flight booking, you need to:

  • Visit the homepage of the airline’s official website and click on the Services
  • Click on Manage Bookings under the Online Services section.
  • Fill in the required details to fetch your existing booking.

Choose the booking you want to cancel.

Canceling Aeroflot flights is simple and can be done online or through its travel app.

To cancel your flight booking, you need to:

  • Visit the homepage of the airline’s official website and click on the Services
  • Click on Manage Bookings under the Online Services section.
  • Fill in the required details to fetch your existing booking.
  • Choose the booking you want to cancel.

Cancelation can be done only 48 hours before the flight’s scheduled departure after which this facility is not available. The airline will process the refund within 10 days from the cancelation date. To know more about the refund policy, click here.

For any queries related to ticket cancelation made on the Aeroflot website or via the Call Centre, click here.

The airline has set some policies regarding bookings which you should know before buying a flight ticket. 

  • Aeroflot allows you to cancel your flight. However, it should be done up to 48 hours before the scheduled departure. Beyond this timeframe, cancelation facility is not available.
  • For the fares that are eligible for cancelation, the refund will be made according to the fare rules. Also, the refund will be available only for the flights booked from their official website. For more, click here.
  • Group bookings can be made for a minimum of 10 people and a maximum of 50 travelers; however, there are exceptions to it. Therefore, you must check the fare rules. For more details, click on the here.
  • Under the group booking policy, an upgrade is allowed to Comfort Class travelers only during check-in.

Payments can be made through various payment modes such as American Express, Visa, Master Card, Diners Club, Apple Pay, Google Pay, Samsung pay, etc. For a complete list, click here.

Yes, Aeroflot tickets are refundable, but certain rules apply:

  • Cancelation can be done only 48 hours before the flight’s scheduled departure after which this facility is not available.
  • Only those flight tickets that are purchased from the Aeroflot Airlines official website are refundable. Refunds will be made strictly as per the fare rules and regulations.
  • The airlines will process your refund request within 10 days from the date of cancelation. Moreover, the airline will not be responsible for the time taken by the banks in processing the refunds.
  • You must be aware of the fact that refunds can be done in any currency and tickets purchased online at non-refundable fares cannot be refunded.

Visit here for complete details on the refund policy.

There are multiple ways to check-in for your Aeroflot flights:

Online Check-in

Check-in your flight online minimum 24 hours before the final departure. Please note that the check-in window closes 45 minutes before the scheduled flight departure time.

There are further two ways for doing the online check-in:

  • Check-in from a PC

Go to the Services tab available on top of the homepage and click on Online Check-In. Enter your booking code and last name, check your details and select the number of passengers for check-in without any hassle.

  • Check-in from a Mobile

Download the Aeroflot app on your phone, go to the check-in option, add PNR and your surname, and then click on the Check-In button to proceed. A mobile boarding pass will be issued in the form of a barcode. For more information, click here.

Check-in at the Airport/Station

There are two ways to check-in at the airport – Check-in Machines and Check-in Desk

  • Check-in Machines

Use the self-service kiosks and print your boarding pass with ease. Kiosks check-in ends 40 minutes before the final departure and 30 minutes before for the flights operated under Aeroflot – Shuttle Program.

For more, visit here.

  • Check-in Desks

Arrive at the airport with all essential documents in advance to complete the check-in formality on time. Flight check-in ends 40 minutes before the scheduled departure.

Click here to know more.

To find more details on the check-in options, visit the link here.

Yes, of course. If you want to save time and efforts, you can avail the airline’s web check-in service.

Online Check-in

Check-in your flight online minimum 24 hours before the final departure. Please note that the check-in window closes 45 minutes before the scheduled flight departure time.

There are further two ways for doing the online check-in:

  • Check-in from a PC

Go to the Services tab available on top of the homepage and click on Online Check-In. Enter your booking code and last name, check your details and select the number of passengers for check-in without any hassle.

  • Check-in from a Mobile

Download the Aeroflot app on your phone, go to the check-in option, add PNR and your surname, and then click on the Check-In button to proceed. A mobile boarding pass will be issued in the form of a barcode. For more information, click here.

Check-in must be done before the scheduled flight departure. You can easily check-in for your Aeroflot flights 24 hours before the final departure time. Online check-in usually ends 45 minutes before the flight departure; however, this timing may vary based on the destination of departure. For more details, visit the link.

The check-in deadline is 1 hour before the scheduled departure for Aeroflot flights departing from China (Beijing, Shanghai), Delhi, Dubai, Hanoi (only for flights departing on Mondays), Tel Aviv, Tenerife, USA (New York, Los Angeles, Washington DC, Miami).

Kiosks check-in ends 40 minutes before the final departure and 30 minutes before for the flights operated under Aeroflot – Shuttle Program.

Aeroflot Airlines offer special offers to passengers through which they can save on their air travel. These are available for specific destinations and in the form of business pass, event arrangement facility, and Aeroflot Shuttle Program.

These deals and offers allow travelers to book flight tickets without shaking their financial budget.

Check out more details regarding the special offers here.

Yes, Aeroflot Airlines offer a mobile app to its travelers for their convenience and to ensure a smooth travel experience. Get this app on Android and iOS and download it to avail its many benefits:

  • Finding suitable options in flights
  • Tracking flight status
  • Managing your trip
  • Easy mobile check-in
  • Checking the best prices

For more information, visit the link now.

To manage your bookings online, you need to visit the official website of the airline and follow the below instructions:

  • Go to the Services tab on top of the homepage and click on Online Services.
  • Choose the ‘Manage your booking’ option.
  • Enter your booking code and last name to access your existing bookings.

This option allows you to:

  • View booking details
  • Search for suitable flights for your itinerary
  • Exchange or refund tickets
  • Change passenger details

Manage your service

Aeroflot Airlines believe in giving you a stress-free journey and thus, offers you the option of Business class. When traveling in this class, you can enjoy tons of things such as premium seating, luxury dining, exceptional lounge facilities, and a lot more.

To book a business class seat online, click here.

Another option is to get an upgrade to Business Class by paying an additional fee. Upgradation facility is available 72 hours before the scheduled flight departure. For more details, follow the link here.

If you have an ardent desire to travel with your pets with Aeroflot, it is important to know the airline’s pet policy. You can carry your pet in the aircraft cabin or the baggage hold depending on the size and weight of the pet.

In the Aircraft Cabin

  • The maximum weight of the animal should not exceed 8kg.
  • Also, the sum of dimensions of the soft pet carriers must not exceed 126cm.

In the Baggage Hold

  • The maximum weight must not exceed 50kg together with the skipper.

If flying with your pet, you need to contact the airlines at least 36 hours before the final departure.

The pet should be clean and must not smell bad. For more details, visit here.

Aeroflot Airlines offers 24/7 customer support, and thus you can contact their toll-free number at any time, getting answers to all your travel-related queries. To contact them, choose your country and dial the respective number. Here is a list of all the contact numbers.

Don’t worry if you’ve lost your baggage while traveling with Aeroflot as the airline offers Baggage Tracing Service to all its passengers.

You can file the claim if the checked baggage is not found within 21 days from the day when the missing baggage report is submitted. However, there are some deadlines for the claim submission.

The deadline for domestic flights is 6 months and for international flights, it is 18 months.

Travelers can also drop a mail at lost-found@aeroflot.ru to know more about their lost baggage.

Also, you can use their feedback form if you have any problem regarding claim submission procedure.

For additional information on your lost or delayed baggage, visit this page.

For all the latest news about Aeroflot Airlines, you can visit their ‘News’ section available on the top of the home page. Also, you can follow the airline’s social media pages such as Facebook, Instagram, Twitter, etc. to stay updated with their recent offers and news.

Yes, with Aeroflot you can make changes to your flights.

  • To make changes in your booked e-ticket, make a call on their call center number at 223-55-55 (Moscow), 8800-333-55-55 (Russia) or 0933 (mobile).

To make changes in the passenger details, you can go to the Manage your Bookings section under the Services option.

Pre-select seat option is available with Aeroflot Airlines through you can choose your desired seat if it is available. You are allowed to select seat (while booking your flight or in the Manage your Booking section) from the following categories:

  • Regular Economy Seats
  • Comfort Economy Seats with extra legroom

However, no changes are allowed in the case of pre-selected seats once you’ve paid for the service. To make changes, you will have to re-order this service and your refund will come into effect.

Passengers can also upgrade to the Comfort and Business Class by paying an additional fee. For more, check out the link now.

To know more about pre-selected seats, visit the link here.

Aeroflot Airlines accept Unaccompanied minors but there are some guidelines that you should consider before planning your travel.

  • The child must be in between 5 – 16 years. Children below than 5 years will not be accepted as unaccompanied minors.
  • Children flying alone will be kept under the supervision of the staff for which an additional fee is applicable. The cost of this service for flights to/ from points in a foreign country is 60EUR and for the flight segment between points in the Russian Federation is 3800 RUB.

For more details, follow the link here.