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About Alaska Airlines

Alaska Airlines is a major carrier in the United States. Headquartered in SeaTac, Washington, it was founded as McGee Airways in 1932 but it commenced its operations as Alaska Airlines in 1944. There are five hubs of the airline namely- Anchorage International Airport, Los Angeles International Airport, Portland International Airport, San Francisco International Airport, and Seattle-Tacoma International Airport, which is its major hub.
In terms of fleet size and the number of destinations and scheduled passengers carried, Alaska Airlines is the fifth-largest airline in the U.S., operating in more than 115 destinations in the United States, Canada, Costa Rica, and Mexico.

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Alaska Airlines Frequently Asked Questions icon-areo

For information on your Alaska flight arrival and departure time or anything related to your flight schedule, you can visit this page on Alaska Airlines website. Fill in the required details like the departure date along with your flight number or departure and arrival city to view the current status.

You can also sign up with My Account and turn on the notifications feature to get information about reserved flights.

Alternatively, you can download the travel app of Alaska on your mobile or tablet to track the real-time status of your flights. You will be notified through push messages regarding any flight delays, gate changes, etc.

When flying with Alaska, you can get your boarding pass printed 1 to 24 hours before the scheduled departure through online check-in. So, you don’t need to queue up at the airport to board your flight.

Use the alaskaairline.com or its mobile app for doing online check-in and follow the below steps:

  • On the first page of the web check-in process, enter your departure city along with your confirmation code, e-ticket number, or Mileage Plan number.
  • Select the names of travelers who need to check in, then click "Continue."
  • Validate your itinerary and mention how many bags each traveler plans to check, then click "Continue."
  • Print a boarding pass for each traveler.

Besides this, you can print your boarding pass at the airport by doing the check-in at the kiosks starting from 40 minutes to 4 hours before the scheduled departure time. Once done, you can directly head towards the gate or baggage check-in location, based on whether you are traveling only with carry-on bags or with checked baggage.

For checked baggage, you can pay while doing check-in online, at kiosks or at any of the airport ticket counters. The standard baggage fee for the first bag weighing up to 50 lbs and with a maximum linear dimension of 62" is $30, for the second bag it is $40, and for third and more bags, it is $100 each with certain restrictions.

A higher and single fee of $100 is charged in case of:

  • Bags weighing 51-100 lbs (oversized/overweight baggage)
  • Bags with a linear dimension of 63-115"

For more information on checked baggage fee, rules, exceptions, and more, please visit this page.

Alaska Airlines ensures your baggage reaches your destination safely and without any hassles. However, there are some of its policies related to baggage:

Carry-on Baggage

According to the baggage policy of Alaska, you are allowed to carry one carry-on bag plus one personal item (such as a purse, briefcase or laptop computer). One of the items should be kept under the seat in front of you. And, you should be able to lift your own bag into the overhead bin without any assistance. The size limit for carry-on bag including the wheels and handles is 22'' x 14'' x 9''. 

For more information on carry-on baggage, click here­.

Checked Baggage

The standard baggage fee for the first checked bag weighing up to 50 lbs and with a maximum linear dimension of 62" is $30, for the second bag- $40, and for third and more bags, it is $100 each with certain restrictions.

A higher and single fee of $100 is charged in case of:

  • Bags that weigh 51-100 lbs (oversized/overweight baggage)
  • Bags with a linear dimension of 63-115"

For more information on checked baggage fee, rules, exceptions, and more, please visit this page

Special Baggage

Some items come with special baggage restrictions. These items are categorized as:

  1. Perishable items: These should be packed properly. Any spillage will be your responsibility. Pack raw meat and seafood should be packaged so it stays in good condition for a minimum of 48 hours without any refrigeration. Know in detail about perishable items here.
  2. Fragile items: You can carry fragile items with you on the plane as long as they meet the other requirements. Read them here.
  3. Musical instruments: Alaska ensures your musical instrument is treated with great care. If you are carrying such item(s), you can choose to carry it in your carry-on bag, buy a seat to accommodate a larger instrument, or keep it in your checked-in baggage. Read in detail here.
  4. Sporting equipment: Alaska accepts sports equipment items as checked baggage, provided they are properly packed in a soft- or hard-sided case. In case you are traveling with multiple airlines, different restrictions may apply. To see the list of items subjected to checked baggage fees and waivers, click here.
  5. Firearms: Items that may be included in your normal baggage allowance are:
  • One rifle case with rifles, scopes, one shooting mat, noise suppressors and small tools, or
  • One shotgun case with shotguns, or
  • One pistol case with pistols, noise suppressors, one pistol telescope and small pistol tools

You will have to pay extra for carrying additional pieces of baggage. All items must be properly packaged for transport. You can read about the rules and conditions for carrying firearm equipment here.

Baggage Claim

As per the 20-minute baggage guarantee by the airline, your bags will be delivered faster. If you don’t find them within 20 minutes (of your plane’s arrival at the gate) at the baggage claim counter, you will be entitled to a $25 discount for future travel with Alaska. For more details, read here.

Depending on the type of fare, you may be charged with a fee (normally $125 per person, per change, in addition to any difference in fare) to cancel your reservation.

If you purchase a new ticket, you'll be responsible for the difference in the ticket price. In case of a lower price, the airline will either offer credit towards future travel or refund the amount depending on the rules of your ticket.

Important: When traveling on a Saver fare, no changes or cancelations are allowed outside of Alaska’s 24-hour cancelation policy.

Learn more about change and cancelation fees here.

To cancel your reservation with Alaska Airlines, you need to fill in your last name along with the confirmation code or e-ticket number on this page of the website. Or log in to your account on the Alaska Airlines website to view your trip and cancel the reservation.

Reservations can be made at alaskaair.com, through one of its reservation call centers or airport locations. Customers holding immediate-purchase tickets for travel more than 24 hours from the time of purchase have the flexibility to make one change to wholly unused tickets within 24 hours of the original time of purchase at no extra cost. Any applicable increase in fare still applies.

If you prefer, you may cancel your immediate-purchase travel itinerary within 24 hours of purchase and you will be refunded for your wholly unused ticket back to the original form of payment.

If travel occurs less than 24 hours from the time of immediate ticketing, change/cancelation fees apply immediately after purchase.

Yes, Alaska Airlines tickets are refundable but with certain conditions. To cancel your ticket and receive a refund/credit to the original form of payment, your purchased reservation must meet the following criteria:

  • It should have been issued at alaskaair.com, Alaska Airlines reservation call center or an Alaska ticket counter.
  • It should not have a Saver fare beyond the first 24 hours after booking.
  • It should not include a government fare.
  • Should not be more than one year from date of original purchase, or for partially used tickets, not be more than one year from original outbound travel date.
  • Should not be part of a group or vacation package booking.
  • Should not involve an unaccompanied minor booked on a carrier other than Alaska Airlines.
  • Should have been ticketed using US dollars as the form of currency.

In a situation where wholly unused nonrefundable tickets (including Saver fares) are canceled within 24 hours of the initial purchase, they may be refunded to the original form of payment, as long as travel commences more than 24 hours after booking.

For more information on the Alaska’s 24-hour cancelation policy, click here.

After the first 24 hours, nonrefundable tickets may be issued a credit certificate or credit deposit into My wallet. Applicable change fees will be charged at the time the credit certificate or deposit is issued.

If your reservation is not eligible for online refund or credit, you may still cancel your reservation online and use the value in an exchange.

For any further assistance, get in touch with the customer care of Alaska.

There are four check-in options offered by Alaska Airlines:

Online check-in- Check-in from 1 to 24 hours before your flight.

  • Visit the website of Alaska.
  • Enter the required details and follow the instructions.
  • Print your boarding pass.
  • Pay for your checked baggage online using a credit or debit card.

Mobile check-in

Download the travel app of Alaska on your tablet or smartphone and avail the service of online check-in between 1 to 24 hours before your flight from anywhere, anytime.

Click here for mobile check-in details.

Check-in kiosk

You can also do check-in using the airline’s check-in kiosks at all of the airports throughout the Alaska Airlines system.

Ticket counter check-in

If traveling with a paper ticket, or looking for some extra help with the check-in process on the day of departure, Alaska’s customer service agents are always available to assist you. Please note that checked baggage is only accepted within 4 hours of your scheduled departure.

To know more about the check-in options in detail, visit this page.

Yes, the process of web check-in of Alaska flights is simple. There are two ways to do it:

Online check-in- Check-in from 1 to 24 hours before your flight.

  • Visit the website of Alaska.
  • Enter the required details and follow the instructions.
  • Print your boarding pass.
  • Pay for your checked baggage online using a credit or debit card.

Mobile check-in

Download the travel app of Alaska on your tablet or smartphone and avail the service of online check-in between 1 to 24 hours before your flight from anywhere, anytime.

Click here for mobile check-in details.

With Bags

If you need to check-in your bags, you will need more time due to heavy passenger traffic and busy security lines. For international flights, the cut-off or the minimum required check-in time is 60 minutes and for domestic flights, it is 40 minutes. For exceptions, please click here.

Without Bags

If you are only traveling with carry-on bags, you must be checked in, with a valid boarding pass in hand, no later than the minimum cut-off time which is 60 minutes in case of international flights and 40 minutes for domestic flights. For exceptions, please click here.

Yes, Alaska offers vacation packages that not only let you save money but also avail other perks such as free show tickets, complimentary breakfasts, room upgrades, etc. And if you book your Alaska Airlines Vacations package at alaskaair.com that includes a flight and hotel, the first Mileage Plan™ number on the reservation will earn 1,500 Mileage Plan™ bonus miles, as well as bonus miles for special partner promotions.

To know about the policies and get more information on the Alaska Airlines Vacations package, click here.

Yes, Alaska Airlines offer its travel app for your convenience. From booking a flight to availing online check-in, making changes to tracking your flight status, you can do everything by downloading this app on your tablet or mobile device.

The app is available for both iPhone and Android devices.

For detailed information on the app and its features, click here.

You can easily manage your bookings with Alaska Airlines by: 

Visiting the website

Select the option ‘Manage Reservation’ to view your trip details, change seats, change dates or times for select reservation types, or cancel a current reservation.

Using the mobile app

Download the Alaska App on your iPhone or Android device to manage your reservations on the go. Know more about this travel app here.

You can upgrade your seat to Alaska’s First-Class cabin by using Mileage Plan™ miles or request a paid upgrade during check-in or at the departure gate. When traveling on a paid fare, you can use your miles to upgrade to First Class.

To know about how to upgrade and the associated fees, click here.

Space for pets traveling in the cabin or in the cargo compartment of Alaska Airline is subject to availability.

  • If you are traveling with Alaska flights, you will need to contact Alaska Airlines reservations at 1-800-252-7522.
  • And if your reservation includes another airline, please contact the airline directly to reserve space for your pet, determine fees and find additional information.

Please note that Alaska Airlines does not transfer pets traveling in the baggage compartment to other carriers. Pets must be claimed and rechecked to the connecting carrier.

For detailed information on pet fee and restrictions, please visit this page.

Need any help regarding reservations, companion fare discount, or any trip-related issues, you can easily reach the customer care team of Alaska Airlines via texting and calling.

To know about the respective contact numbers for different issues, please click here.

Did you forget something on the flight? Worry not as Alaska Airlines offer Lost and Found Service and makes every attempt in finding your lost items. To raise a request for the same, you need to fill up a form and give them the detailed information required to track your items.

To learn about the process of filling out the form or know more about the Lost and Found service, please click here.

To get the latest updates on Alaska Airlines, you can visit the section- Newsroom on its official website. Here you will find about the new releases, recent coverage, videos, and pictures of the airline.

Yes, when traveling with Alaska Airlines, you can make changes to your flights. Go to the Manage section on the website of Alaska Airlines or click this link, fill in the required details to fetch the details of your booking and select the one in which you want to make the changes.

There are certain restrictions in case you want to make any changes online. Your purchased reservation must:

  • Have travel itinerary only within the US, Canada and Mexico.
  • Not have more than 8 air segments.
  • Have been issued at alaskaair.com, Alaska Airlines reservation call center

or an Alaska ticket counter.

  • Not have more than 6 passengers in a single reservation.
  • Not include a government fare.
  • Not be a Partner Award issued by an Alaska Airlines reservation call center or Alaska ticket counter.
  • Not be more than 13 months from the date of purchase.
  • Not be part of a group or vacation package booking.

If your reservation is not eligible for online changes, please contact the Alaska Airlines reservation call center at 1-800-ALASKAAIR (1-800-252-7522).

Yes, Alaska airline allows you to change your seats. To make changes to your seat assignment, visit this link. Enter your ticket or confirmation number and last name as mentioned in the booking and follow the steps.

Alaska’s unaccompanied minor service (on both domestic and international flights) is available for children aged 5 through 17 years old. The service is chargeable and you can pay the service fees during web check-in, at a check-in kiosk, or at any Alaska Airlines airport ticket counter.

For children aged between 5-7 years, $50 USD/CAD is charged per child and for each way.

For children aged between 8-12 years, $50 USD/CAD is charged per child for each way for nonstop or direct flights. While for connecting flights, the fee is $75 USD/CAD per child each way.

For children aged between 13-17 years, $50 USD/CAD is charged per child for each way for nonstop or direct flights. While for connecting flights, the fee is $75 USD/CAD per child each way but with a few restrictions.

For each age group, there are certain rules/restrictions that are listed here.

To know about policies for minors traveling internationally and lap infants, click here.