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About United Airlines

United Airlines, also known as United, is one of the major American air carriers headquartered in Chicago, Illinois. It stands third in the list of world’s largest airlines in terms of revenue generation. United operates in more than 45 countries across five continents. Its major hubs are spread in the USA, Europe, and Asia. Some of them include- George Bush International Airport, Denver International Airport, Los Angeles International Airport, Washington Dulles International Airport, Newark Liberty International Airport, Frankfurt Airport, Heathrow Airport, Hong Kong International Airport, and Narita International Airport.

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United Airlines Frequently Asked Questions

To keep you updated, United Airlines sends timely notifications and alerts about your overall travel schedule and general information. You will receive flight status and other latest information on your mobile phones in the form of email or text messages.

You can get the updates on United Airlines flight information via:

  • Flight status notification subscription: This service is available for MileagePlus members and notifies you about any delays in United flights, cancelations, and schedule. It also provides the facilities of online check-in and receiving the boarding passes.
  • Flight status update: This service notifies you about the flight delays of more than 20 minutes or regarding any other change in its status. For getting these updates, you must have a valid email address linked to your reservation. (See how to add your email address.)
  • Flight reminder: This alerts you with the timely arrival/departure of the flights on an hourly basis.

To know the current United Airlines flights status and gate information, you need to fill and complete the form and enter your flight details. You can find the form here.

It’s effortless to get the United Airline’s boarding pass before flying to a particular location. You can get your printed boarding passes on the system (PC/laptop) or at the airport.

To receive a digital boarding pass, you need to download the United app on your device and once you open it, click on the ‘Boarding Passes’ and it will open up all your traveling details along with a Q.R. code. Once you reach the boarding gate, you can make use of this e-pass by scanning it using the scanner machine.

You can print the boarding pass directly or can email it to yourself and print later as there is no direct option to print the same from the app. At the airport, you can print your United Airlines boarding passes at the Kiosk. Some airports also possess United Kiosk in a separate area.

At the Kiosk, you need to go through a process to check-in and print the boarding passes. You have to prove your identity by using a credit card (or a MileagePlus card) and scan your passport. You can also enter your ticket number or confirmation number to proceed. Some general questions are also displayed that you need to answer.

In case you lose your passes, don’t get panic! You can make use of the Kiosk even after you are done with security checks or ask an agent to reprint them for you.

United Airlines passengers need not worry about getting a copy/e-pass of a boarding pass as the airline keeps it very simple for its travelers to go through the procedure, ensuring a hassle-free traveling experience.

However, it is not at all recommended to take a screenshot of the pass from the app or the paper print as this is not acceptable at the security checkpoint. United Airlines print boarding pass isn’t like your booking ticket which, when lost, can put you in trouble, unlikely; it can be recovered and reprinted.

United has a basic baggage policy covering all the details about overweight/oversized luggage. There are significant things to consider for Business Class fares as well as Economy Class fares.

United Airlines Economy is now split into Basic or Full Economy, which focuses on carry-on allowance.

United Airlines Baggage has variations in both the 'Carry-On Baggage Allowance' and the 'Checked Baggage Allowance'. One can make the best use of the baggage calculator by signing into the MileagePlus account to get familiar with the checked baggage service charges for your already booked flight, or you may go to the other option (“Any flights”) for determining the charges for a different United itinerary.

Image Source: United

United Airlines baggage fees for 'Checked Baggage' is calculated as per the below image after doing some searches for the primary travel routes:

Image Source: United Upgraded points

The fee for ‘Carry on’ is negligible for one personal item and a standard carry-on bag having certain size restrictions: personal, 17 x 10 x 9 (inches) and standard, 22 x 14 x 9 (inches).

United Airlines Baggage policy is unique and different as per the various categories available. To be specific, the United (UA) provides you with the facilities of Carry-on baggage, Checked-in baggage, Overweight and oversized bags, Excess baggage, and Sports equipment.

UA (United Airlines) charges separate fees for different baggage types. Let’s have a look at the various categories and their charges:

#United Airlines Carry on Policy:

One carry-on and personal item (handbag, briefcase, laptop bag, etc.) are not charged, and you can carry these for free. Carry on size dimensions include 22 x 14 x 9 inches (45 linear inches) which include handles and wheels as well. Personal item size metrics include 16 x 11 x 8 inches (36 linear inches)

These should be kept either underneath the seat in front of you or in the overhead bin.

#United Airlines Checked Baggage Policy:

United Airlines luggage that is checked in has a separate fee, dimensions, and weight restrictions. Two standard bags are allowed, which are charged separately for the Economy class. The maximum dimensions of the allowed bags are 62 inches (157 cm) with the highest weight of 50 pounds (23 kilograms).,

#United Airlines Overweight Baggage Fee:

Bags which are over 50 pounds or 23 kg are subject to United Airlines baggage restrictions. Have a look at the below chart of oversized bags with an extra fee domestic ones):

  • 51 to 70 pounds (24-30 kgs): charged $100-$200 (USD) per bag
  • 71 to 100 pounds (33-46 kgs): $400 (USD) per bag
  • Above 100 pounds (46 kgs plus): not accepted as checked in luggage/hold luggage
  • Flights to and from the U.S. have a fee ranging from $ 200 to $400 (USD). To get the exact amount for different routes, go for checking the ‘Baggage Calculator’ on united.com.

#UA Oversize Bag Fee:

United Airlines baggage size, if exceeds from 63-115 linear inches (160 - 292 cm), the airline charges $200 (USD) extra for the same. Oversized bags crossing 115 linear inches (292 cm) are not counted and accepted as checked or hold luggage.

#UA Sports Equipment Fee:

Sports equipment including hockey, golf bags, skis, etc. for which the fees also changes as per the category. The range of fees starts from $30, and it may reach up to $150 as the size of the equipment increases.

You can go through the website of united.com for finding out the exact details clicking on the baggage information section.

United Airlines Baggage policy is simple, and the airline provides the best services in lieu. Cancelation is merely a delay and might occur due to weather complications, mechanical/technical issues or air traffic problems where the airline ensures its traveler’s safety by having some flight delays or cancelations

If the airline cancels the flight for any of the reasons, then:

  • It will return your refund as per their United Airlines refund policy.
  • It will compensate as per the circumstances of cancelations as there is no requirement in particular.
  • On cancelation of your flight, it will provide you with food vouchers and meals.
  • Also, it will offer discounted rates for hotels nearby or around you for your better accommodation experience.

There can be various circumstances under which you might need to cancel your flight to the desired destination. In most of the cases, the cancelation becomes quite costly; however, with the personal emergencies available option, there is a probability that you can save more on your cancelation.

And, if you cancel any of the United Airlines flight, very close to the date of the booking, then there are high chances that you may not have to pay anything for the same as per the United Airlines cancelation rules and policies. Let’s look at the options:

Online Cancelation:

  • Click on the 'My Reservations' tab on the United Airline’s website, enter the ticket number and your last name as per the reservation.
  • Go to ‘Cancel’ and accept the request for confirming the cancelation sent by the airline.
  • In case your ticket was refundable, follow the instructions as per United Airlines refund policy.

Cancelation by Phone:

  • Contact the United Airlines customer care and provide them your six-digit ticket number to inform them to cancel your ticket.
  • You can ask for a refund if your ticket is refundable and they will process your cancelation and refund accordingly.

Flight Cancelation at the Office:

  • Visit the nearest United Airline’s ticket office for making a request for canceling your ticket and meet in-person.
  • Ask the refund for your ticket from the representative if your ticket is refundable.

United Airlines Booking is made simpler and easier with the provision of 24-hour flexible booking policy. This policy allows you to make modifications to the reservations within the time interval of 24 hours, without any change fee if the purchase was made one week earlier or more before the scheduled departure.

Furthermore, it also involves canceling your reservation along with a 100% refund on your ticket. There are some terms and conditions which apply while you avail this facility of the United Airline’s ticket booking.

As per the guidelines of the US Department of Transportation (DOT), if you book a ticket to make a journey within/to/from the United States, you are eligible for a refund on the non-refundable tickets as well within 24 hours of finalizing your travel ticket.

You also need to check that your flight is booked for at least seven days after you intend to make a refund on the ticket having no cancelation fee on it.

You can contact the customer care of United Airlines and request for a refund if made within 24 hours of ticket purchase. The airline provides some compensation by making certain arrangements (like adjusting in another flight) wherever possible. Moreover, any other future trip if you plan with United, then the price of refund can then be applied to the cost of the new ticket.

However, for any queries related to the ticket refund, it is recommended to contact the airline for in-depth guidance about the United Airlines refunds, to know about all the refundable and non-refundable tickets.

There are many options available for you to check-in for your United Airline flight.

  • United Airlines Online check-in (United Airlines Web check-in)
  • United Airlines Mobile check-in
  • United Airlines Auto check-in
  • United Airlines Voice check-in
  • Kiosk check-in at the airport
  • Ticket counter check-in

United Airlines flights check-in is as easy as making an online payment in a few steps, whichever mode you consider to do the check-in. The web or online check-in starts 24 hours before the scheduled departure of the flight and closes sixty minutes (60 min) before the flight is scheduled to take off, thus, receiving a mobile boarding pass on your e-device at last.

This option can be best availed if:

  • If you have an e-ticket and it is your first flight experience with the United.
  • You do not have any special needs as a traveler (like making pet travel, need to be accompanied as a minor, etc.)

You can even check bags when you do check in United Airlines, but the baggage needs to be dropped for transportation at the airport before the check-in deadline ends. Also, if you have to pay fees for your luggage, you can easily do it via web check-in.

The United Airlines check-in can be done in a specific time before you board the flight and fly to your destination. The criteria are as follows:

  • For the domestic flights, you need to check-in thirty minutes (30 min) before the scheduled departure of the flight.
  • International flights to/from the United States have sixty minutes (60 min) to check-in before the set time for flight’s departure.

Also, it is suggested to reach the airport well before the departure of any flight to any destination to complete and process the traveling checks and other formalities.

Everybody loves vacations and love it more when you get offers and discounts on flights, tickets, hotels, etc. United Airlines vacations help you make your air travel experience the best one by offering United Vacations.

United Vacations offers vacation packages to cities in the U.S. The package covers world’s major travel destinations including the U.S., Canada, Mexico, the Caribbean, Central America, South America, Europe, Asia, Australia, New Zealand, and the Middle East.

You can visit United Vacations and book flights as well as hotels of your choice and get discounts, making the best use of the available United Airlines Deals. You can think of saving on flight travel with affordable airline tickets from United Airlines and MileagePlus.

Get to know about the latest deals and special offers by visiting United Airlines Website.

Yes, indeed. The United has a travel app of its own, which further acts as a travel toolkit for its users. The United Airlines app is your all-in-one travel partner that helps you book United flights, check the flight status, receive e-boarding pass, enables United Airlines check-in, view MileagePlus account info, watch movies and much more.

The app is available for both iOS and Android platforms to give you better travel experience, thus, offering convenient access to the travel services and information.United Airlines destinations cover several places including South America, Canada, Europe, Asia, Central America, New Zealand, and many more which can be traveled to/from by making an easy booking via the United Airlines app.

Some of the features of the app include:

  • Online check-in from the home screen
  • Real-time travel and flight updates
  • An interactive airport map to find the United Club locations
  • Information on basic amenities provided in the United Airlines flight
  • Easy management of bookings and reservations
  • Access to the app even while flying in the air

One can get more information on the United App by visiting the website.

United Airlines book flight offers simple steps and help you manage all your reservations using your confirmation number. All the existing reservations can be viewed in your MileagePlus account.

If you were not signed in while making a reservation or you made your flight reservation through a website or a travel agent, even then you can see all the bookings and reservation in the MileagePlus account by simply entering the confirmation number and the last name.

You can enter the credentials of confirmation number and last name and avail some of the features like reviewing reservations, changing/viewing the seat assignments, adding special service request, changing a flight, requesting for a refund and many other traits. To know more visit the official site that provides detailed and accurate information on United Airlines manage the reservation.

Being a member of the Star Alliance, United Airlines offers tons of partner programs to book the First-Class flight. However, one of the easiest ways to book a United Airlines First Class flight is through the MileagePlus account as it is an online award booking program.

Below are the steps to follow for booking a first-class flight for United:

  • Visit the website
  • Sign in to your MileagePlus account
  • Select 'Search for award travel'
  • Go for choosing the travel dates for the desired route and destination
  • Select 'First' as your choice
  • Select the flight and review your choice at last

There are no different steps to follow for reserving a seat for the business class. In the selection step, select the ‘Business’ cabin for reserving a Business class seat.

United Airlines welcomes its passengers traveling with pets if they meet some basic requirements for the safe travel of their dogs or other pets. There are two services which the airline provides for pet travel: Pets in Cabin and Pets in Cargo.

The United Airlines pet policy brings the best for its travelers to make your as well as your pet’s travel experience, a better one. The airlines accept the pet reservations between 5 days (minimum) prior to travel and 30 days (max) in advance for pets traveling alone or with you.

1. Pets in Cabin:

  • United Airlines allows small pets (dogs, cats, rabbits and birds) to commute with you in the cabin within the continental United States excluding Hawaii.
  • Pets traveling with you must be four months old or above and must fit in a comfortable carrier that can easily be accommodated underneath your front seat. One pet is allowed per carrier except for the birds.
  • There are some route restrictions. Pets can’t travel to the UK unless they are service animals, pets traveling in the cabin are not allowed in flights going to Australia, Hawaii, New Zealand and other countries who ask the pets to enter as air cargo. (Airline doesn’t serve pet travel to Dubai, Lagos and Nigeria)
  • The approved pet carriers must be fully ventilated, possess waterproof bedding, and be safe.
  • The hard-sided kennel dimensions are 17.5 x 12 x 7.5 (inches) and for the soft- sided it is 18 x 11 x 11 (inches).
  • The United charge $125 (USD) for this service which can be paid at the time of the check-in.

1. Pets in Cargo:

Pets (only dogs or cats) which are not allowed to travel in the cabin are facilitated to be transported to their destination in the cargo under the United Airlines PetSafe program.

  • Pet travel cargo services are not available to Dubai, Nigeria, India, and Australia or Lagos. Some other special places are also restricted due to unfavorable temperature conditions.
  • One cat or dog is allowed to be carried in a crate with exceptions of puppies or kittens (if less than 6 months and weighs under 20lbs (9kg each).
  • Pets must be ten weeks old or above for making a domestic travel and for international travel, pets must possess a proof of rabies vaccination done 30 days before the travel.
  • The United charges differently for a pet depending on its size and country of its departure. One can call the PetSafe desk for more and exact information.

To know more, it is recommended to call United Airlines customer care to inquire about pet travel queries in specific.

There are 11 different contact numbers of United Airlines but the most commonly used United Airlines phone number is 1-800-864-8331. The common grievances handled by the customer care unit and executives for calls made to this number are:

  • Refund Flight
  • Special Request
  • Baggage Problem
  • Change Flight
  • Flight Enquiry
  • Different issues (other than these)

If you are a MileagePlus member and hold the account for the same, you can go for contacting their 800 421 4655 phone number which connects you with the MileagePlus department. You can say that this is their MileagePlus helpline number which helps solve all your queries.

For more information, visit united.com

Yes, indeed! Despite the promised air travel services, the airline is committed to providing remarkable customer service. United Airlines lost and found service enables you to report the lost items by filling up a form, thus, providing all the necessary details of that particular item.

You might be asked for a detailed description of the lost possession like color, brand, size, material, serial number, (in case of an electronic device) etc. After submitting the complete report, you will be provided with a tracking number via an email. If the item is found, they instruct you how to retrieve it else they inform you if they are not able to locate or find the same (via email).

In case of cash, if found on board or on the terminal, the airlines convert it into prepaid card(s) through which they can quickly and authentically return it to the rightful owner.

The airlines also provide the facility of checking the missing items from checked baggage and delayed baggage and its claim.

United Airlines news can be found on its official newsroom page where the airlines provide updates on the latest news, recent launches, alerts on discounted fares and bookings, safety measures, app updates, new undertakings, rewards and achievements, future endeavors and much more on regular intervals.

Also, consider checking out their travel notices which will familiarize you with the significant notifications, changes, and alerts based on travel waivers, international travel updates, TSA and security alerts, etc. where all the information shared is updated as soon as it is received.

United Airlines works with a motive of connecting the people and uniting the world. Through their latest news feed, one can get to know more about the airlines, their services, travel destinations, policies, etc. so that you can plan your next trip with United Airlines with up to date knowledge.

Yes, United Airlines allow you to make changes to your flight. However, there are some restrictions. To know more about these, please click here.

When traveling with United Airlines, you can select your preferred seat and also make changes as per your needs. For detailed information on the same, click here.

United Airlines Unaccompanied Minor service is valid for children aged between 5-14 and traveling without a parent or a guardian. For more information on service fee and exceptions, please click here.