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Air France Reservations with Faremart icon-areo

About Air France

Air France is the flag carrier of France founded in the year 1933. It has its headquarter in Tremblay-en-France and is a subsidiary of the Air France–KLM Group. Air France serves more than 36 destinations within France and operates international scheduled passenger and cargo services to 168 destinations in 78 countries. Its primary domestic hub is Orly Airport and the global hub is Charles de Gaulle Airport.

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Air France Frequently Asked Questions icon-areo

There are two ways through which you can stay updated on your Air France flights information:

  • Through the Website: You can check the status of your flight by going to the airline’s official website and clicking on the ‘Flight Times in Real-Time’ option. Alternatively, you can click here to visit the webpage and know the latest information on your flight.

Through the Mobile App: By downloading the Air France mobile app on your smartphone or tablet, you can stay updated on your flight’s information and status such as arrival times, gate changes, delays, etc. through regular notifications.

Below are the three ways by which you can do the check-in and receive your boarding pass:

  • On the Website: Visit the airline’s official website and click on the ‘Check-in’ option. By entering the required details like the ‘Reservation Number’ and ‘Flight Number,’ you can receive your boarding pass via email, or you can also print it in case you need a physical copy.
  • Through Mobile App: Download the Air France mobile app on your smartphone. You can quickly do the online check-in on the go, and get your digital boarding pass on your phone. Also, you don’t need to print the boarding pass when doing check-in via the mobile app.

At the Airport: Another way to do the check-in is at one of the airport’s interactive kiosks or the check-in counters. Enter your details and follow the steps to print your boarding pass right away.

The airline charges you for any excess baggage which is not within the limits. And the fee charged depends on your destination. Below is the allowed limit for all types for bags for which there are no charges.

Hand Baggage

If you are traveling in the Economy Class cabin, you are allowed to bring one handbag with dimensions not exceeding 55 x 35 x 25 cm (or 21.7 x 13.8 x 9.9 inches), and one personal accessory, with dimensions not exceeding 40 x 30 x 15 cm (or 16 x 12 x 6 inches). Also, the weight of both hand baggage and the accessory must not be more than 12 kg or 26 lb.

For passengers traveling in either of the travel classes, Premium Economy, Business, or La Premiere cabins, two hand baggage and one accessory item are allowed. Please note that the combined weight of all the three items must not exceed more than 18 kg or 40 lbs.

Checked Baggage

Depending on your travel cabin, the limit of checked baggage varies and you can check-in up to three bags, adhering to specific size limitations. Like for Economy cabin, (except Light fare), 1 checked baggage item weighing up to 23 kg / 50 lb is allowed. In Business cabin, 2 checked baggage items weighing up to 32 kg / 70 lb each are allowed. Checked baggage must not exceed 23 kg / 50.7 lb in the Economy and Premium Economy cabins or 32 kg / 70.5 lb in the Business and La Première cabins.

If you are a Flying Blue Silver, Gold or Platinum, or SkyTeam Elite or Elite Plus member, you are entitled to 1 additional checked baggage item at no extra charge. However, the permitted weight depends on your travel cabin.

Your checked baggage item must not exceed 158 cm / 62.2 in (a + b + c), (including pockets, wheels and handles).

Oversized and Overweight Baggage

If your checked baggage item exceeds 158 cm / 62.2 in and is within these dimensions- 300 cm / 118 in, you will have to pay additional fee at the airport, the amount of which varies depending on your trip.

To determine the fees for your overweight and oversized baggage, please use the calculator.

To know more about the baggage policy, please refer to this link.

The Air France baggage policy is as follows:

Hand Baggage

If you are traveling in the Economy Class cabin, you are allowed to bring one handbag with dimensions not exceeding 55 x 35 x 25 cm (or 21.7 x 13.8 x 9.9 inches), and one personal accessory, with dimensions not exceeding 40 x 30 x 15 cm (or 16 x 12 x 6 inches). Also, the weight of both hand baggage and the accessory must not be more than 12 kg or 26 lb.

Personal accessories may include one handbag, one briefcase, or one small bag for a notebook computer, camera or any other electronic device.

For passengers traveling in either of the travel classes, Premium Economy, Business, or La Premiere cabins, two hand baggage and one accessory item are allowed. Please note that the combined weight of all the three items must not exceed more than 18 kg or 40 lbs.

Checked Baggage

Depending on your travel cabin, the limit of checked baggage varies.

  • Economy cabin (Light fare), additional checked baggage can be purchased.
  • Economy cabin (except Light fare), 1 checked baggage item weighing up to 23 kg / 50 lb is allowed.
  • Premium Economy cabin, 2 checked baggage items weighing up to 23 kg / 50 lb each are allowed.
  • Business cabin, 2 checked baggage items weighing up to 32 kg / 70 lb each are allowed.
  • La Première cabin, 3 checked baggage items weighing up to 32 kg / 70 lb each are allowed.

If you are a Flying Blue Silver, Gold or Platinum, or SkyTeam Elite or Elite Plus member, you are entitled to 1 additional checked baggage item at no extra charge. However, the permitted weight depends on your travel cabin.

Checked baggage must not exceed 23 kg / 50.7 lb in the Economy and Premium Economy cabins or 32 kg / 70.5 lb in the Business and La Première cabins.

Your checked baggage item must not exceed 158 cm / 62.2 in (a + b + c), (including pockets, wheels and handles).

Oversized and Overweight Baggage

If your checked baggage item exceeds 158 cm / 62.2 in and is within these dimensions- 300 cm / 118 in, you will have to pay additional fee at the airport, the amount of which varies depending on your trip.

To determine the fees for your overweight and oversized baggage, please use the calculator.  

To know more about the baggage policy, please refer to this link.

Cancelations are based on the fare conditions of the tickets you have purchased. These conditions appear on your booking confirmation. And the online refund is available if:

  • The ticket you have bought permits refunds with or without a fee, or
  • You have purchased your ticket at least two days or up to 12 months before today’s date, and you haven’t got the boarding pass yet.

In case of tickets bought directly from the Air France website or any of its ticket offices, you can cancel your booking online within 24 hours of the purchase at no extra cost. But, in case of reservations done through a travel agent, you are advised to call them directly for refunds.

Please note that the refund amount is calculated based on the ticket fare conditions (excluding non-refundable service fees).

For cancelations made on the same-day (before midnight), your bank account will not be debited while for the cancelations made within 24 hours, but after midnight, your bank account will be credited with the full amount minus non-refundable service charges.

If your flight has been canceled, due to any reason, you can book another flight or request a refund. You can fill this refund form to request a refund of your canceled tickets.

To request a refund of your canceled tickets, please fill out this form.

The process of booking cancelation depends on the source of purchase.

If you have bought tickets directly from the Air France website or any of its ticket offices, you can cancel your booking online within 24 hours of the purchase at no extra cost. For doing so, you need to visit the ‘Review/modify your bookings’ page under the ‘My Bookings’ section on the airline’s official website before your flight’s check-in deadline time. But, in case of reservations done through a travel agent, you are advised to call them directly for refunds.

However, before canceling or making changes in your booking, it is recommended to go through the fare conditions of your flight tickets.

Note: The online refund is available only if:

  • The ticket you have bought permits refunds with or without a fee, or

You have purchased your ticket at least two days or up to 12 months before today’s date, and you haven’t got the boarding pass yet.

Air France booking policy is as follows:

  • To view or make any changes to your reservation, you can visit the ‘My Bookings’ page on the airline’s website to easily manage your flight bookings.
  • To fly to international destinations, you can make bookings online up to six hours before the flight’s scheduled departure time. For metropolitan France or within Europe, you need to make the reservation at least one hour before the flight’s take-off time. Click here to know more.
  • The airline accepts multiple methods of payment while booking flights online, such as debit or credit cards, and PayPal. Visit this page to know more.
  • Additional booking fees might be charged depending on your country, travel type, travel class, point of sale, and ticket price and conditions.
  • While making a booking online if you feel you need more to think before the final payment, you can opt for a ‘Time of Think’ option for $20, which is non-refundable. By availing this service, you can hold your booking and make the payment before 14 days, depending on your destination and time of booking.
  • In case of tickets bought directly from the Air France website or any of its ticket offices, you can cancel your booking online within 24 hours of the purchase at no extra cost. But, in case of reservations done through a travel agent, you are advised to call them directly for refunds.

Air France offers group bookings for a minimum of ten people traveling together. And there are some charges associated with this type of booking. Click here to know more.

Yes, Air France tickets are refundable.

You can get a refund of your unused tickets depending on your travel class and ticket’s fare conditions. Also, booking fees or after-sales fees come cannot be refunded as per the airline’s policy. You can request for a refund to the airline by filling out the details like title, first name, last name, phone number, email id, and loyalty card on the refund form.

The online refund is available only if:

  • The ticket you have bought permits refunds with or without a fee, or
  • You have purchased your ticket at least two days or up to 12 months before today’s date, and you haven’t got the boarding pass yet.

Note: Before canceling or making changes in your booking, it is recommended to go through the fare conditions of your flight tickets.

There are three ways to check-in for your flight:

  1. Online Check-in: You can visit the airline’s website to avail this service. The check-in deadline time varies depending on the region you are traveling. For regional cities within France, it must be done at least 40 minutes before the flight’s scheduled departure time. If you are departing from anywhere outside of Europe, the check-in deadline time in 60 minutes before the flight’s take-off time. Click here to know more.
  2. Mobile Check-in: This is one of the quickest ways of doing the check-in for your flight. Download the Air France mobile app on your smartphone, and you can easily check-in for your scheduled flight within a few minutes.
  3. On the Interactive Kiosks: Available 24x7 at the airport, you can check-in for your flight and print the boarding pass using the interactive kiosks. Visit this page to know more.

The airline recommends you to arrive at the airport at least two hours before your flight’s scheduled departure time to make the boarding process hassle-free.

Yes, indeed. The airline provides you with two ways of doing the online check-in for your flights:

Website Check-In

  • Visit the airline’s official website and go to the ‘Check-in’ option.
  • Fill in the required details of your booking, such as ‘Reservation reference’ or ‘Ticket Number’ and ‘Flight Number’ and click on ‘Check-in’ button.
  • During this process, you can choose your seats, check baggage, and get the boarding pass online, which you can then print.

Through Mobile App

Air France’s mobile app, available for both Android and iOS users, can also be used for check-in. Just download it on your smartphone, fill in the required details, choose your seats, and you will receive the digital boarding pass on your email.

Air France recommends arriving at the airport at least two hours before your flight’s scheduled time. This ensures that you have enough time to drop off your baggage and go through the security checks. The baggage check-in deadline depends on your destination.

For example, if you are departing from Paris-Charles de Gaulle and traveling to another city in France, the check-in and baggage drop-off deadline time is at least 40 minutes before the flight’s scheduled departure. Similarly, for all regions outside of Europe, you need to check-in no later than 60 minutes before your flight’s scheduled take-off time.

Yes, Air France takes care of your travel needs by offering some amazing vacation deals. The airline provides you with honeymoon travel packages to Paris and many parts of Europe, such as Bordeaux, Lyon, and the French Riviera.

Visit this page for more information on the airline’s vacation offers.

Yes, the airline offers its mobile app, which is available on both Google Play and App Store. Using this app on your smartphone or tablet, you can:

  1. Reserve and purchase a ticket.
  2. Get your boarding pass.
  3. Stay informed about your flight status.
  4. Review and modify your reservation.

Manage your Flying Blue account.

There are two ways through in which you can manage your Air France bookings:

  1. Through Website: To manage your booking online, visit the airline’s website and click on the ‘My Bookings’ option. After entering the required details like Reservation reference or ticket number and your last name, you will be able to view your itinerary, change or cancel your reservation, etc.
  2. Through Mobile App: Another way through which you can easily manage your bookings is by using the airline’s mobile app. Download the app on your smartphone or tablet, and you can easily manage your flight reservations by accessing the ‘My reservations’ section.

To experience the true luxury onboard, you can travel on Air France’s La Premiere class, which is the first-class cabin of the airline. You can book this class through the airline’s official website or the mobile app. Fill all the required details of your trip like origin and destination, date of travel, number of passengers, and choose the option of La Premiere in the class from the drop-down menu.

Another way to book La Premiere class is by logging into your Flying Blue account and using your miles.

Air France allows you to travel with pets in the cabin (only dogs and cats) if the total weight of the pet, including the container, is not more than 8 kg or 17 lb. Only one pet per person per crate in the cabin is allowed to travel with you.

Your pet can also travel in the hold, provided the dog or cat weighs more than 8 kg (or 17 lb.) and up to 75 kg or 165.3 lb., including the container.

To see other transport rules, click here.

Whether your pet is traveling in the cabin or hold, there is a certain fee which you need to pay at the airport. Also, the amount will be based on your destination.

Flights in metropolitan France

  • carriage in the hold: €80
  • carriage in the cabin: €40

Flights between metropolitan France and Cayenne, Fort-de-France, Pointe-à-Pitre, Saint-Denis de la Réunion)

  • carriage in the hold: €75
  • in the cabin: €55

Fees for other destinations are listed here.

Visit this page to know which animals are prohibited from traveling on Air France flights.

If you want to make a reservation, receive real-time information or have any other query related to your trip, you can contact on 1-800-237-2747 (available seven days a week, Mon-Sun from 8 am to 11.59 pm EST.

Below are some of the important customer care numbers of the airline:

  • For sales: 800-237-2747, every day from 8 am to 11.59 pm (US Eastern Time)
  • For baggage assistance: 800-873-2247
  • For claims service: 877-247-9247, available Mon-Fri from 8 am to 7 pm

Click here for other numbers.

Yes, Air France offers Lost and Found service and puts in every effort to find and return the lost item of a passenger. If you have lost or found an object at the airport or anywhere in the lounge, you can fill out this form and contact that airport.

For any personal item that has been lost or found in an airport's public area (e.g., boarding gate, security checkpoint, etc.), you are advised to contact the Lost and Found service in that airport.

To get the latest news and information on Air France, please visit this website. And to check-out the latest press releases, refer to this webpage. Also, you can like and follow its social media handles to know about the latest happenings and posts.

Yes, indeed. You can make changes to your Air France flights by using the airline’s website or its mobile app.

Through the Website

  • Visit the airline’s website and click on the option ‘My Bookings.’
  • Fill in the required details like your reservation reference or ticket number and last name and proceed.
  • After logging, you can view your current trip details or modify any details, such as date or time of travel, travel class, etc. as per your ticket’s fare rules.

You can also visit this page to modify your trip online. To know more, click here.

Through the Mobile App

  • Visit the Google Play Store, or the Apple Store to download the Air France app on your smartphone or tablet.
  • Go to the ‘Review and Modify Your Reservation’ option.

Now, you can make changes to your Air France bookings as per your requirement.

Yes, Air France gives you the option to make changes to your seats by using the airline’s website or through its mobile app.

Visit the airline’s homepage and go to the ‘Review/modify your bookings’ section to make changes to your seat assignment. After filling up the required details, you can easily modify the seats assigned to you.

On the Air France mobile app, you can choose or modify your seats by using the cabin layout tool at the time of check-in under the ‘Review or Modify Your Reservation’ option.

Note: In case you own a Mini price ticket, you can only make the seat selection at the airport on the Self-Service Kiosk machines. Click here for more information.

Air France offers ‘Kids Solo’ service, which must be availed for minors between the ages of 4 to 11 years who are traveling alone. Teenagers between 12 to 17 years of age are also allowed to travel alone. But an additional fee, depending upon the distance of the flight is applicable. The airline’s friendly staff will stay and take care of your child throughout the journey.

Your child, between the age of 4 to 11 years, should be checked as an unaccompanied minor, if:

  • He or she is traveling in metropolitan France.
  • He or she is going to and from France overseas.
  • She or he is flying on an international flight.
  • He or she is on an airplane within the Caribbean.

For children aged between 12 to 17 years, the service is paid and the fee depends on the destination. Like, if a child is traveling within Metropolitan France, the service is optional and the charges are as follows:

  • €40 per journey for a direct flight
  • €50 per journey for a flight with 1 or more connections

To see full information on unaccompanied policy and the charges for other destinations, please click here.