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About Austrian Airlines

Founded in 1957, Austrian Airlines is the flag airline of Austria. Its main hub is Vienna International Airport in Schwechat which is also its headquarters. The airline is a member of the Star Alliance group and subsidiary of the Lufthansa Group, serving around six domestic and over 120 international destinations (including seasonal and year-round destinations) in 55 countries.

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Austrian Airlines Frequently Asked Questions icon-areo

There are three ways to get the status of Austrian Airlines flights- by Flight Route, Flight Number, and visiting the airport. Click on the ‘Flight Status’ option on the home page and check your flight status online.

Flight Route

  • Enter ‘From’ (Source), To (Destination), choose the Arrival/ Departure from the drop-down menu, fill in the flight date to check the latest information of your flight.

Flight Number

  • Enter your flight number, Arrival/ Departure and flight date to find out the current flight status.

Airport

Fill in the Airport Name, Arrival/ Departure, and flight date and click on the ‘Search’ button to get the desired information.

You can get your boarding pass in three ways:

Web Check-In

Web check-in opens 47 hours before the scheduled flight departure. This is a fast and convenient option to check-in and for getting your boarding pass. Please note that check-in deadlines depend on the various factors such as airport and traveling class.

At Amsterdam Airport Schiphol, web check-in closes:

  • For business class: 30 minutes before the final departure.
  • For economy class: 40 minutes before the flight departure.

For a complete list of deadlines, visit here.

Mobile Check-In

You can use the Austrian Mobile App to check-in for your flights on your smart devices.  Download the app on your smartphone to do the check-in in a few easy steps and get your digital boarding pass on your phone. You can use this boarding pass even without an internet connection. iPhone users can download their boarding pass to their passbook or wallet. Click here for more.

Airport Check-In

Self-service kiosk check-in option is available on Vienna International Airport. Enter your 6-digit reference number or any other kind of identification. At the kiosk, you can pick adjacent seats for up to three travelers. Late-night check-in option is also available at Vienna International Airport for luggage check-in. The opening hours for baggage drop-off are 2:00 pm, 4:00 pm, and 8:00 pm to 10:00 pm.

For any further assistance, click here.

Visit here for complete information about the check-in service.

Austrian Airlines has defined a baggage allowance limit along with some restrictions according to which an additional fee will be charged for the overweight baggage. These additional prices depend on the route, baggage dimensions, and traveling class.

  • It starts from EUR 15 for domestic routes in Economic Light Tariff class (advance sale) for maximum 23kg and maximum 158cm and can go higher depending on various factors. For a complete list of baggage fee, you can visit here.

Depending on the route, the fee starts from:

  • EUR 70 to EUR 250 for an additional piece of baggage.
  • EUR 110 to EUR 400 for baggage, which is too heavy or too big.
  • EUR 150 to EUR 550 for extra baggage which is too heavy and too big.

Carry-On Baggage

You can bring one carry-on baggage (two for business class travelers) on-board that weighs up to 8kg with maximum dimensions of 55X40X23cm. This carry-on baggage must be stored either under the seat in front of you or the overhead bin. In addition to this, you may carry another personal item with dimensions up to 40X30X10cm. For more details, visit here.

Checked Baggage

Checked baggage must not exceed the maximum sum of dimensions, which is 158cm (L+B+H). The weight of the baggage depends on the travel class, route, and age of the traveler. For example, adult and children aged two years and older can bring one bag of 23kg in Economic Classic and Flex on European routes. Click here for the complete free baggage allowance limits.

Overweight Baggage

Baggage exceeding 32kg and whose sum of dimensions is more than 292cm will not be accepted at the time of check-in. Also, for baggage exceeding the sum of dimensions of 158cm, special transport conditions will apply, and you have to fill the contact form to list additional items.

For flights within Austria, you will have to pay:

  • EUR 40 for piece per 23kg to 32kg or 158 to 292cm
  • EUR 80 for piece per 23kg to 32kg and 158 to 292cm

Visit here for a complete list of baggage fees.

According to the airline’s baggage policy:

Carry-On Baggage

You can bring one carry-on baggage (two for business class travelers) on-board that weighs up to 8kg with maximum dimensions of 55X40X23cm. This carry-on baggage must be stored either under the seat in front of you or the overhead bin. In addition to this, you may carry another personal item with dimensions up to 40X30X10cm such as a laptop bag, handbag, shoulder bag, etc. A foldable garment bag is also allowed under the carry-on baggage category if it has maximum dimensions up to 57X54X15cm. For more details, visit here.

Checked Baggage

Checked baggage must not exceed the maximum sum of dimensions, which is 158cm (L+B+H). The weight of the baggage depends on the travel class, route, and age of the traveler. For example, adult and children aged two years and older can bring one bag of 23kg in Economic Classic and Flex on European routes. Click here for the complete free baggage allowance limits.

Overweight Baggage

Baggage exceeding 32kg and whose sum of dimensions is more than 292cm will not be accepted at the time of check-in. Also, for baggage exceeding the sum of dimensions of 158cm, special transport conditions will apply and you have to fill the contact form to list additional items.

For flights within Austria, you will have to pay:

  • EUR 40 for piece per 23kg to 32kg or 158 to 292cm.
  • EUR 80 for piece per 23kg to 32kg and 158 to 292cm.

Visit here for a complete list of baggage fees.

To know more about the baggage policy, you can click the link here.

If you would like to make changes to your itinerary or want to cancel your flight, you should know about the Austrian Airlines cancelation policy:

  • The airline allows you to cancel your flights within 24 hours of reservation. Please note that service fee already collected will not be refundable.
  • Also, you cannot cancel your ticket online. Their helpdesk is available to help you from Monday to Sunday from 8:00 am to 8:00 pm. You can also contact them at +43 5 1766 3100. Or, you can cancel your flight by using this contact form.

For more details, visit this page.

Click here to check their cancelation policy.

If you don’t want to travel on the departing date or you are stuck in an emergency which restricts you from traveling, then the airline gives you the option of canceling your flight for a refund. However, some conditions apply to both cancelation and refunds.  

  • Cancelation must be done within 24 hours of the flight booking.
  • You will either have to visit the airline’s helpdesk available from Monday to Sunday from 8:00 am to 8:00 pm or by completing this contact form. Visit this page for further assistance.

Prompt refunds are available if you are entitled to the same. Click here to know more.

Book your flights with Austrian Airlines and indulge in a great travel experience. According to the airline’s booking policy:

  • Flight cancelation can be done within 24 hours of the reservation. Also, travelers can either visit the airline helpdesk from Monday to Sunday between 8:00 am and 8:00 pm or complete the contact form to proceed for cancelation. For more information, click here.
  • The flight tickets are refundable; however, certain conditions are applicable. While making flight reservations, you’ll get to know whether your ticket is refundable or non-refundable. If you are entitled to a refund, then it will be issued within 7 days in case of credit card purchases, and within 20 days in case of payments made via cheque or cash.
  • A group of 10 or more can be easily booked in Economy or Business Class. Group bookings can be made 350 days in advance. Also, group booking facility is available to the person having a residence in, and billing address of Austria and some trusted travel agents. Visit here for more information.

Payments for Austrian Airlines flights can be made through major credit credits such as Master Card, Visa, Diners Club, American Express, etc., and by cash. For more assistance, click here.

Sure, but there are certain terms and conditions that must be taken into consideration.

  • Cancelation must be made within 24 hours of the flight reservation.
  • If your flight is delayed by 5 hours or has been canceled, then you can cancel the flight and get a refund. In other situations, the refund will depend on your chosen fare.
  • Refunds will be available only if flight booking is made directly from the Austrian Airlines official website.
  • Please note that some promotional fares are non-refundable; however, several other types of ticket are. Several carrier charges, taxes, and fees are refundable if no coupon is used at the time of booking.
  • If you are eligible for getting a refund, then it will be issued within 20 days in case of cash or cheque purchases and within 7 days for credit card purchase.

You can easily contact them by using the contact form -> Issues before the trip -> Refunds at the travelers’ request.

Austrian Airlines offers three options for check-in:

Web Check-In

Web check-in opens 47 hours before the scheduled flight departure, but the check-in deadlines depend on various factors such as airport and traveling class.

At Amsterdam Airport Schiphol, web check-in closes:

  • For business class: 30 minutes before the final departure.
  • For Economy Class: 40 minutes before the flight departure.

For a complete list of check-in deadlines, visit here.

With web check-in, you can also use the following services:

  • Lounge access
  • Upgrade to the premium economy or business class
  • Extra legroom seats

Mobile Check-In

You can use the Austrian Mobile App to check-in for your flights on your smart devices.  Download the app on your smartphone to do the check-in in a few easy steps and get your digital boarding pass on your phone. You can use this boarding pass even without an internet connection. iPhone users can download their boarding pass to their passbook or wallet.

Click here for more information.

Airport Check-In

Self-service kiosk check-in option is available on Vienna International Airport. Enter your 6-digit reference number or any other kind of identification. At the kiosk, you can pick adjacent seats for up to three travelers. Late-night check-in option is also available at Vienna International Airport for luggage check-in. The opening hours for baggage drop-off are 2:00 pm, 4:00 pm, and 8:00 pm to 10:00 pm.

For any further assistance, click here.

Visit here for complete information about the check-in service.

Yes, with Austrian Airlines, you can avail web check-in two different ways:

Web Check-In

Web check-in opens 47 hours before the scheduled flight departure, but the check-in deadlines depend on various factors such as airport and traveling class.

At Amsterdam Airport Schiphol, web check-in closes:

  • For business class: 30 minutes before the final departure.
  • For Economy Class: 40 minutes before the flight departure.

For a complete list of check-in deadlines, visit here.

With web check-in, you can also use the following services:

  • Lounge access
  • Upgrade to the premium economy or business class
  • Extra legroom seats

Mobile Check-In

You can use the Austrian Mobile App to check-in for your flights on your smart devices.  Download the app on your smartphone to do the check-in in a few easy steps and get your digital boarding pass on your phone. You can use this boarding pass even without an internet connection. iPhone users can download their boarding pass to their passbook or wallet.

Click here for more information.

You can check-in 47 hours before the final flight departure; however, its closing time depends on several factors such as:

  • Airport
  • Traveling Class

For Amman – Queen Alia International Airport, check-in service closes:

  • 60 minutes before the scheduled departure for both business and economy class.

For complete information on check-in deadlines, you can click the link here.

Austrian Airlines offer top deals on flight reservations available under the “Deals” section on the top of the home page. You can select the region from the drop-down menu on the Deals page to check the available offers.

Travelers can also subscribe to a free myAustrian newsletter to stay updated with the latest offers. Visit here for more information.

Yes. Travelers can easily download Austrian App on their smartphone and enjoy several benefits from anywhere. This app is available in 10 languages on Google Play as well as on the Apple Store. With this, one can easily:

  • Check-in
  • Book flights
  • Search for flight details
  • Find out other info and services

Click here for more information.

Go to the ‘Manage my Booking’ section available in the “Book” section under “Info & Services” category on the top of the home page and change or manage your booking by adding:

  • Last name as entered in the booking
  • Booking reference code

With this, you can avail the following services:

  • Re-book flights
  • Add frequent flyer information
  • Choose your preferred meal
  • Reserve your guaranteed preferred seating category
  • Print a flight itinerary

To manage your booking, click here.

If you want to make your trip memorable and lavish, then book business class flights with Austrian Airlines, and get an outstanding flying experience.

  • You can easily book a business class flight by visiting the Book section on top of the home page > choose More Flights/ Multi-Segment Journey > select the business class in your preferred tariff.
  • You can also upgrade to a business class seat by using several methods such as bid upgrade, upgrade for a fixed price, upgrade with miles, upgrade at the airport, upgrade with web check-in, and upgrade on-board. Click here for more information.

To directly book your business class flight, click here.

You can go on a vacation with your four-legged friend as Austrian Airlines permits you to bring your pets on-board. But certain conditions are applicable to their pet policy:

  • Your pet must be at least 12 weeks old (16 weeks for flights to/from the USA).
  • You can take a maximum of two healthy animals in the container; however, their weight and size will decide whether they can travel in the cabin or the cargo hold.
  • Your pet must not weigh more than 8kg, including the container, and the maximum container size is 118cm (55X40X23cm) for the animals traveling in the cabin.
  • Transportation charges applied depends on the route, weight of the animal, and dimensions of the container.
  • There are special requirements for the transportation of such dogs which are classified under brachycephalic and fighting dogs. For more information, you can contact specialcases@austrian.com.

For domestic flights

  • EUR 50 is applicable for the transport of pet in the cabin up to 8kg and a maximum size of 118 cm².
  • EUR 80 will be charged transport in the hold up to 60X45X40cm.
  • EUR 160 is applicable for transporting the pet in the hold that exceeds maximum dimensions of 60X45X40cm.

To know about the transportation charges in detail, click here.

Travelers can easily contact Austrian Airlines customer care number and get their queries resolved in lesser time. Give them a call at 00 43 517 663100 if you have any issues related to your travel or reservations.

Please note that the contact details vary from one region to another. Go to the ‘Contact’ section available at the top of the home page, and select your region to find the complete contact information.

For additional information, visit here.

If you’ve lost your baggage, then you need to fill the file reference number and surname by visiting their ‘Missing and Damaged Baggage’ option under ‘Flying’ category of ‘Info & Services’ section on the top of the home page.

  • It is advised to file the report of loss or damage to the local arrival service desk of Austrian Airlines soon after arriving at the final destination.
  • Please note that the deadline for the damage and partial loss is within 7 days after the baggage handout.

For checking the current status of your lost baggage, visit here.

To know more about the missing and damaged baggage, you can click the link here.

To get the latest information about Austrian Airlines, you can subscribe to their newsletter. With this, you will receive updates on the top offers directly in your mailbox and be able to access all the latest news regarding flying, exclusive competition, and a lot more. You can also follow the airline on various social media handles to stay updated with all their current news.

To subscribe to the newsletter of Austrian Airlines, please click here.

Yes. Austrian Airlines permits you to make changes to your flight reservations.

  • Visit ‘Manage my Booking’ section and enter your booking reference code and last name as used while booking.
  • Online rebooking option is also available through which you can change flight date, booking class, and flight time; however, this option is valid up to 24 hours before the final flight departure, and is available for bookings with completely OS flight numbers only.

For your convenience, Austrian Airlines gives you the facility of advance seat selection. With this option, you can choose an extra legroom seat, Austrian privacy seat, and seat in the preferred zone.

Extra Legroom Seat

  • You can book a seat with extra legroom at the time of reservation. This facility is available up to 48 hours before the flight departure.
  • You will have to pay extra charges to avail this service. The price depends on the flight route and starts from EUR 25 for Europe including Armenia, Morocco, and Iceland.

Click here for more information.

Seat in the Preferred Zone

  • You can make seat selection in the preferred zone at the time of reservation, and this facility continues until 48 hours before the scheduled departure.
  • Additional fee of EUR 17 is applicable on short-haul flights on all European routes. For the complete list of charges, visit here.

Privacy Seat

  • Book privacy seat with Austrian Airlines and complete your journey without any distraction. Such seats can be booked either during an online flight reservation or up to 48 hours before the flight departure.
  • EUR 135 is applicable on medium intercontinental flights, and EUR 189 is applicable on long intercontinental flights.

For additional information, visit this link.

According to the Austrian Airlines unaccompanied minor policy:

  • The age of children flying alone must be in between 5 to 11 years.
  • Children between the age of 12 to 17 can also travel alone on their parent’s special request; however, no special attention will be given to them in the case of irregularities without supervision service.
  • While making the reservation for an unaccompanied minor, parents must have to provide name, address, and contact number of the adult who is going to receive their child from the destination airport.
  • It is advised to complete the Handling Advice Form, print four copies of the same, and sign them.

Travelers will have to pay extra charges to get this service:

  • EUR 60 or USD/CAD 90 for domestic flights and flights on the Europe route.
  • EUR 100 or USD/ CAD 150 for Intercontinental flights.

Click here for more assistance.