There are three options to get your boarding pass:

Online Check-in

Travelers can check-in 24 hours before the scheduled flight departure and print the boarding pass without any hassles. Online check-in can be done on the official website of the airline. Go to Your Booking and choose the Check-in option to print your boarding pass.

Mobile Check-in

You can check-in online directly through the airline’s mobile app 24 hours before the flight’s departure. You will receive a digital boarding pass on your email. This service cannot be availed for domestic flights in Brazil.

For more information related to mobile check-in, please visit here

At the Kiosk

Travelers can easily check-in at one of the kiosks at the airport and print their boarding pass in no time. For detailed information on check-in, please refer to this page.

The airline has set the baggage allowance limit for carry-on and checked bags. But you can buy additional bags or pay for the overweight and oversized bags too. The prices for excess baggage vary depending on your travel route, class of travel, or fare type.

For domestic flights within:

• Columbia- Oversize baggage fee is COP 100.000 per piece
• Ecuador- Oversize baggage fee is USD 80 per piece
• Peru- Oversize baggage fee is USD 80 per piece

Please note these are exclusive of taxes. Any extra bags will also incur a fee. To know in detail about domestic and international charges, please visit this page.

Carry-On Baggage

Carry-on baggage items must not weigh more than 10 kg with the maximum length of 35cm (14 inches), height 55cm (22 inches) and width 25cm (10 inches). Also, the sum in measurement must not exceed 115 lineal centimeters or 45 inches, including wheels and handles. Hand luggage can include general-use items, special-use items and liquids, gels and aerosols.

To know more about the same, click here.

Checked Baggage

Checked baggage limit must not exceed 62 inches (158cm). Travelers’ free baggage allowance is indicated on their flight ticket and passengers will have to pay an additional fee for exceeding the baggage limit. Baggage allowance for economy class is one piece up to 23 kg and two pieces, up to 23 kg each, depending on the destination city. For more, click here.

Overweight Baggage

Baggage that weighs 46 kg or more or whose sum of external dimensions exceeds 230cm will be considered as overweight or oversized baggage. In that case, you’ll have to contact the airline’s cargo department. The highest charge will be applied if your baggage is overweight. Visit this link to know more about overweight baggage.

Complete baggage policy of the airline is mentioned here.

As per the airline’s cancelation policy:

• If you have booked tickets To and From the United States, you can easily cancel your tickets without a penalty and receive a full refund. But there are some conditions to be fulfilled like:

1. Cancelation must be done within 24 hours of purchase.
2. Reservation must be made 7 days before the flight’s departure date.

For more information related to cancellation for national and international flights, you can directly click here.

You can cancel your reservations either by calling their call center or by visiting ‘Your Bookings’ section on the airline’s website. However, there are certain points that you should keep in mind before making any cancelations.

• Only those tickets are subject to cancelation that are booked 7 days before the departure date.
• Cancelation must be done within 24 hours of flight reservation.

For refunds, you can either visit the Avianca Airlines Sales office, connect to their call center or fill the request form.

As per the booking policy of Avianca:

• For bookings made via Avianca.com, U.S. telephone reservation system, or U.S. ticketing locations, the airline offers the lowest fares available through that particular booking channel. To know the lower fares, you need to provide your specific travel dates, flights, and class of service information.
• Tickets that are booked 7 days before the scheduled departure date are eligible for cancelation; however, cancelation must be made within 24 hours of purchase.
• No deduction will be done if canceling flight tickets To and From the US. For more details, click here.
• There are several payment options available such as credit card, debit card etc., depending on the country you select. Visit here for more information on payments.

For further assistance on bookings, refer to this link.

Yes, of course. The tickets that are booked To and From the US within seven days before the scheduled departure and canceled within 24 hours of purchase are eligible for a 100% refund.

However, if you cancel any domestic and international flights from Colombia within 24 hours of the scheduled departure, the airlines may retain up to 10% of the fare value.

To know more, visit here.

To get a refund, you will have to either visit the sales office or fill the application form.

There are three ways of check-in:

Online Check-in

Travelers can check-in 24 hours before the scheduled flight departure and print the boarding pass without any hassles. Online check-in can be done on the official website of the airline. Go to Your Booking and choose the Check-in option to print your boarding pass.

Mobile Check-in

You can check-in online directly through the airline’s mobile app 24 hours before the flight’s departure. You will receive a digital boarding pass on your email. This service cannot be availed for domestic flights in Brazil.

For more information related to mobile check-in, please visit here.

At the Kiosk

Travelers can easily check-in at one of the kiosks at the airport and print their boarding pass in no time.

Kiosk check-in can be done:

• Within 24 hours and 1 hour before the scheduled flight departure for all routes except Peru and Colombia.
• Within 24 hours and 45 minutes before the scheduled flight departure for flights within Peru.
• Within 24 hours and 345 minutes before the scheduled flight departure for flights within Colombia.

For additional information on check-in, click here.

Yes, doing web check-in for your flights is easy. There are two options available:

Online Check-in

Travelers can check-in 24 hours before the scheduled flight departure and print the boarding pass without any hassles. Online check-in can be done on the official website of the airline. Go to Your Booking and choose the Check-in option to print your boarding pass.

Mobile Check-in

You can check-in online directly through the airline’s mobile app 24 hours before the flight’s departure. You will receive a digital boarding pass on your email. This service cannot be availed for domestic flights in Brazil.

For more information related to mobile check-in, please visit here.

For your flights, you must check-in before the scheduled flight departure. The check-in is available 24-hours before the scheduled flight departure. For more information related to the check-in and arrival time to the airport, please click here.

The airline offers seasonal deals and discounts on flight bookings. Visit this page ‘Deals and Offers’ to find suitable offers for your favorite destination. Or visit this page to make a booking.

These are special deals that enable you to travel without burning a hole in your pocket.

Yes, Avianca offers a mobile app for your convenience, which can be downloaded from Android, iOS, and Windows store.

You can use this app to manage your flight bookings, review your itinerary, get flight status, do online check-in, and much more.  

Discover more about this app by clicking here.

To manage your booking, you need to log in to Manage your Bookings section on the website. By using this option, you can check your flight details, update personal information such as your phone number, Lifemiles Number, and your email, and download your purchase confirmation as well.

You can also find your booking status and also can improve your trip under such section.

Traveling is not just a journey but a memorable experience. And to make it better, Avianca offers you to book a business class seat.

• Visit the official website of the airline
• Click on Book your flight option.
• Enter the travel details and passenger information. Select Business Class to make the booking.
• You can also upgrade to the business class by either participating in an online auction or through the last-minute promotion. To know more about the same, you can click the link here. Or go to the Your Booking section on top of the webpage of Avianca and click on Trips Upgrade option.

You can directly book your Avianca Flight here for a remarkable travel experience.

Avianca Airlines allows traveling with pets on board. You may take your pet inside the cabin or keep them in the plane’s hold as checked baggage, depending on the animal’s characteristics.

Inside the Cabin

• Pets weighing up to 8kg (without bag) with a maximum height of 20 cm are allowed inside the cabin.
• Also, travelers must keep the pet inside the bag made up of waterproof fabric and breathing holes.

In the Plane’s Hold

Pets can be kept in the plane’s hold, depending on the flight duration and weight of the pet.

• Pets weighing up to 20kg can travel as checked baggage on the flight of up to 4 hours duration.
• Pets weighing up to 10 kg are allowed on the flight of up to 5 hours duration.

For more information and restrictions on the pet policy, please click here.

Depending on your concern, you can easily reach out to the Avianca Airlines customer care number for any assistance. You can use the contact section if you have any disability or can communicate with the airline through Carla’s BOT. In case of any help, you can call at their toll-free number (1 866) 998-3357.

For any further information related to contact support, you can visit here.

Yes, the airline offers lost and found service, which allows you to report your lost items. You can file the incident either at the baggage office of the corresponding airport or through Call Center.

To report a lost object at the Office or Baggage Central, you need to present an identification document and the boarding pass. If you are unable to claim it personally, it is recommended you send a signed authorization letter along with a copy of your identification document and that of the person you are authorizing.

Items lost by passengers and baggage that has not been claimed by its owner from the airline shall remain under the airline's custody for 2 months as of the date when the baggage arrived or when the articles where found.

For information on delayed, damaged, and looted bags, please visit this page.

To see the latest news on Avianca Airlines, visit the ‘News Center Page’ on their official page.

Yes, you can easily make changes to your Avianca Airlines flights 24 hours after buying the ticket or 48 hours before the flight.

• In the case of the wrong first and last name, call the call center of the airline at least 4 hours before the international flight departure and 3 hours before the domestic flight departure.
• You can also change the date and time of your flight by clicking on Your Booking option available on the homepage of the airline’s website. However, this option is not available for the tickets purchased within the past 24 hours. Visit the link to know more.

For any other changes or information on Manage Booking, please refer to this page.

Yes. Keeping travelers’ comfort in mind, the airline offers the option to make changes to their seat.

• If you are looking for additional space, then you can add a vacant seat or additional seat to enjoy traveling to the fullest. However, you will have to pay an extra charge for the same – USD 30 from Europe, EUR 40 from Spain/ Germany, GBP 35 from London and USD/ CAD 25 from North, South and Central America.
• Passengers can also upgrade to the business class by choosing the option of Your Booking on the website.

Moreover, you have the option to select your desired seat while booking a flight by paying additional charges. For more details, visit here.

Avianca Airlines does offer a specialized service for unaccompanied minors.

• This service is available for children aged between 5 and 11 years and is traveling alone to any international or domestic destination.
• However, there are no restrictions for those who are between the age of 12 and 17 years and are traveling unaccompanied.

This service comes with a few restrictions under which minors cannot avail the airline’s unaccompanied minor policy. The conditions are mentioned below:

• Children below the age of 5 who are undergoing medical treatment or with disabilities cannot avail this service.
• If a minor is traveling with excess baggage.
• In case of incomplete information on the form submitted at the airport.
• In the event of a delay.
• If a minor is traveling with pets, except in the case of a minor with disabilities who requires the company of service and emotional support pets during the flights.

For more information and fee-related to this service, you can directly visit here.