There are multiple ways of getting your boarding pass for your flights.

Online Check-In

Online check-in begins 24 hours before the flight departure and ends 1 hour before the final departing time. You can easily check-in online for all Brussels Airlines flight except flights out of Tivat, Enfidha, Zadar, Ohrid, and Dubrovnik. Visit the official website of the airline. Go to the Online Check-In option, enter the details to proceed with the check-in and print your boarding pass.

Please note a hard copy of the boarding pass is required for the passengers traveling from Moscow, Mumbai, and Marrakech.

Mobile Check-In

You can either visit this link in the web browser on your mobile or download Brussels Airlines app to check-in from anywhere. Select or change your seat, enter your frequent flyer number, and get your boarding pass on your device.

Note: If your departure airport doesn’t offer mobile boarding pass scanning facility, then don’t worry as you can still check-in through your smartphone. All you need to do is visit at the check-in counter and get your boarding pass reprinted.

Automated Check-in

Another available option is automated check-in through which you can get your mobile boarding pass 24 hours before the flight departure. You can easily register for automated check-in facility either via your travel agent or by calling Brussels Airlines service center at +32 (0)2 723 23 62. Also, choose how you prefer to receive your boarding pass – via email or through SMS link. For more information, check the link here.

Express Check-in

Travelers can also make the use of express check-in machines to get their boarding pass printed in just a few seconds. You can avail this service at Brussels Airport for all European flights.

For more assistance, click here.

Please note that check-in deadlines may vary from one flight route to another and for different traveling classes and airports. Click the link to know more.

Travelers will have to pay additional charges for bringing excess baggage on-board. Baggage calculator is available on the airline’s official website through which you can easily know about the fees for the extra baggage you are carrying. Select your departure airport, arrival airport, and travel class in the baggage calculator to know the additional baggage fare details.

Carry-On Baggage

Your hand-baggage baggage (1 carry-on baggage and 1 personal item) must not weigh more than 12kg with maximum dimensions of 55X40X23cm. The maximum dimensions for the personal item are 40X10X30cm. Hand baggage can be stored either underneath the seat or in the overhead bin as per your convenience. Visit here for more.

Checked Baggage

The checked baggage can have the maximum weight of 32kg and must not exceed the sum of dimensions of 158cm including pockets, wheels, and handles. Any baggage exceeding dimensions of 203cm will be subject to evaluation for acceptance. Please note that each traveler can check-in maximum of 5 pieces. For more details, click here.

Oversized and Overweight Baggage

Baggage that exceeds 158cm of size (L+B+H) and 32kg of maximum weight is considered oversized and overweight. For carrying extra baggage, you need to purchase baggage online and select either ‘upgrade to32kg’ or ‘oversize’ option.

For complete baggage info, visit the link here.

Brussels Airlines has a well-designed baggage policy for all its travelers. You can easily find out the additional charges for extra baggage by using the baggage calculator.

Carry-On Baggage

Your hand-baggage baggage (1 carry-on baggage and 1 personal item) must not weigh more than 12kg with maximum dimensions of 55X40X23cm. The maximum dimensions for the personal item are 40X10X30cm. Hand baggage can be stored either underneath the seat or in the overhead bin as per your convenience. Visit here for more.

Checked Baggage

The checked baggage can have the maximum weight of 32kg and must not exceed the sum of dimensions of 158cm, including pockets, wheels, and handles. Any baggage exceeding the dimensions of 203cm will be subject to evaluation for acceptance. Please note that each traveler can check-in a maximum of 5 pieces. For more details, click here.

Oversized Baggage

Baggage that exceeds 158cm of size (L+B+H) and 32kg of maximum weight is considered oversized and overweight. For carrying extra baggage, you need to purchase baggage online and select either ‘upgrade to32kg’ or ‘oversize’ option.

For additional information, visit the link here.

With Brussels Airlines flexible Cancelation Policy, you can cancel your flights in no time, but there are certain conditions associated with it:

• You can cancel flights within 24 hours of the reservation without any penalty.
• An administrative fee of EUR 40 applies to all refund requests which are done through a service center, social media, and all other channels.
• For flights within Europe, the refund will depend on the type of your travel class and fare. Like, for Check&Go, the basic fare is non-refundable, for Light&Relax, it is refundable, but a cancelation fee will be charged.

For more details, check the link here.

To cancel your Brussels Airlines Flights, you need to complete the Cancel and Refund Request Form. Please note that if a traveler makes a refund request, then that flight ticket will be considered as invalid and will not available for rebooking as well.

• Cancelation must be done within 24 hours of flight reservation to save the penalty.
• An administrative fee of EUR 40 applies to all refund requests which are done through a service center, social media, and all other channels.

Visit here for additional information.

Make flight reservations with Brussels Airlines and embark on a stress-free journey. According to the reservation policy of Brussel Airlines:

• Flight tickets can be easily canceled by filling the Cancel and Refund Request Form. Also, you can easily cancel your tickets without any penalty within 24 hours of the reservation.
• You can request refunds for your canceled flight tickets; however, the amount of refund depends on the traveling class. For example, for flights within Europe, only airport taxes are refundable after deducting administration fee, basic fare in Check&Go is not refundable. For more details, visit here.
• If you are traveling with more than nine people, then you can easily make group reservations with the airline. You can also cancel your group reservation within 24 hours of the purchase and will get a refund after deducting an administrative fee of EUR 35. Click here to know more.

Currently, Brussels Airlines is accepting multiple payment modes such as PayPal, major credit cards and debit cards. In some cases, you can also make payments with KBC and CBC button as well. You can select the country and check payment options accordingly. For more details, check out here.

Yes, tickets are refundable, but the amount of refund may vary with the type of travel class and routes.

• For flights within Europe, the basic fare is non-refundable in Check&Go, but partially refundable in Light&Relax (after deducting a cancelation fee of EUR 70 per-one way), and fully refundable for Flex&Fast and Bizz&Class.
• Please note that airline fees, additional services purchased, and insurance taxes are non-refundable.
• Once you’ve requested the refund, your ticket will become invalid and will not be available for rebooking.
• You will have to fill the Cancel and Refund Request Form to cancel your flight and for getting the refund.
• Except for online webform, an administration fee of EUR 40 will be applicable to all refund requests made through social media, service center, and all other channels.

Visit here for additional information.

Brussels Airlines offer four check-in options to its travelers:

Online Check-In

Online check-in begins 24 hours before the flight departure and ends 1 hour before the final departing time. You can easily check-in online for all Brussels Airlines flight except flights out of Tivat, Enfidha, Zadar, Ohrid, and Dubrovnik. Visit the official website of the airline. Go to the Online Check-In option, enter the details to proceed with the check-in, and print your boarding pass.

Please note a hard copy of the boarding pass is required for the passengers traveling from Moscow, Mumbai, and Marrakech.

Mobile Check-In

You can either visit this link in the web browser on your mobile or download Brussels Airlines app to check-in from anywhere. Select or change your seat, enter your frequent flyer number, and get your boarding pass on your device.

Note: If your departure airport doesn’t offer mobile boarding pass scanning facility, then don’t worry as you can still check-in through your smartphone. All you need to do is visit at the check-in counter and get your boarding pass reprinted.

Automated Check-in

Another available option is automated check-in through which you can get your mobile boarding pass 24 hours before the flight departure. You can easily register for automated check-in facility either via your travel agent or by calling Brussels Airlines service center at +32 (0)2 723 23 62. Also, choose how you prefer to receive your boarding pass – via email or through SMS link.

For more information, check the link here.

Express Check-in

You can also make the use of express check-in machines to get their boarding pass printed in just a few seconds. You can avail this service at Brussels Airport for all European flights.

Please note that check-in deadlines may vary from one flight route to another and for different traveling classes and airports. Click the link to know more.

Click here for more information.

There are two ways to do the web check-in – Online Check-in and Mobile Check-in. However, the check-in deadlines may vary from one flight route to another and for different traveling classes and airports.

Online Check-In

Online check-in begins 24 hours before the flight departure and ends 1 hour before the final departing time. You can easily check-in online for all Brussels Airlines flight except flights out of Tivat, Enfidha, Zadar, Ohrid, and Dubrovnik. Visit the official website of the airline. Go to the Online Check-In option, enter the details to proceed with the check-in, and print your boarding pass.

Please note a hard copy of the boarding pass is required for the passengers traveling from Moscow, Mumba,i and Marrakech.

Mobile Check-In

You can either visit this link in the web browser on your mobile or download Brussels Airlines app to check-in from anywhere. Select or change your seat, enter your frequent flyer number, and get your boarding pass on your device.

Note: If your departure airport doesn’t offer mobile boarding pass scanning facility, then don’t worry as you can still check-in through your smartphone. All you need to do is visit at the check-in counter and get your boarding pass reprinted.

You can check-in online from 24 hours up till 1 hour before the flight’s departure time.

However, check-in times at Brussel Airport depends on the flight and traveling class.

Flight Check-in times at Brussels Airport are:

Flights to Europe

Check&Go and Light&Relax: 40 minutes before the departure.

HON Circle, Senator, Frequent Flyer, and Star Alliance Gold: 40 minutes before the departure.

Flex&Fast and Bizz&Class: 40 minutes before the departure.

Flights to Africa, the USA, Canada

Economy Class: 70 minutes before the departure.

HON Circle, Senator, Frequent Flyer, and Star Alliance Gold: 60 minutes before the departure.

Business Class: 60 minutes before the departure.

Flights to UK, Armenia, Russia, Israel, Egypt, Cape Verde, and Tunisia

Check&Go and Light&Relax: 50 minutes before the departure.

HON Circle, Senator, Frequent Flyer, and Star Alliance Gold: 40 minutes before the departure. 

Flex&Fast and Bizz&Class: 40 minutes before the departure.

Use the link given here to know the check-in times for other airports.

Yes. Brussels Airlines provides a variety of vacation offers but in partnership with other airlines. You can browse through the multiple options in destinations based on your interest and preference and book your holiday with the airlines at lower prices.

Some of the destination choices that are available to the travelers include- Spain Gran Canaria, Bulgaria Burgas, Cape Verde Sal, Croatia Split, and many more. With Brussels vacation packages, you can enjoy your trip without emptying your bank balance. Click here for more information.

Yes. Brussels Airlines provides a mobile app which offers several benefits to its travelers. The app is available for download on both Google Play and the Apple Store.

Using this mobile app, one can:

• Search and make flight reservations
• Review the passenger details
• Perform mobile check-in
• Get flight status information

For complete information on the mobile travel app, please click here.

To manage your Brussels Airlines Reservations:

• Visit the ‘My Booking’ section on the top of the home page of the official website of the airline.
• Fill the required information such as Last Name and Booking Reference to proceed further.

With the help of this option, you can easily review your reservation details, add necessary information, pick your desired seat, make changes to your flight and date, and also opt for upgrading through bidding.

To directly visit the Manage My Booking page, click here.

You can reserve a business class with Brussels Airlines directly while making your flight reservation online.

• Visit ‘Book a flight’ under ‘Plan & Book’ section and choose ‘Business Class’ from the drop-down menu of the cabin class option.
• Furthermore, you can also upgrade to the business class through bidding; however, it is suggested to check the eligibility for the same by using your last name and booking reference. To participate in the bidding, you can indicate your price, sign in, and get the final outcome between 5 days and 48 hours before the departure.

Check this link for more information.

Brussel Airlines has a fully-fledged pet policy that you should consider before making any reservation for your pet. While traveling with the airline, you can carry your pets in the cabin with you, or they can be transported in the hold.

As per the pet policy of the airline:

• Carriage for Pug-nosed dogs and cats such as Pekinese, bulldogs, boxers, and all crossbreed and exotic short hair-cats can be done in two ways- pet in cabin carriage and Live Animal in Hold. This is subject to the acceptance of discharge. You will have to complete the following discharge form for mentioning how you would like to transport your animal.
• The airline allows only small domestic animals such as dogs and cats and service animals like seeing eye, hearing or assistant dogs in the cabin. Rodents, birds, rabbit, fish, etc., are not allowed.

Pets in the Cabin

• Pets must be 12 weeks old (16 weeks for flights to/from the USA) and must not exceed the maximum weight of 8kg, including the pet bag whose sum of dimensions shouldn’t exceed 118cm.
• An additional fee is charged for animals in the cabin, which is EUR 50 for flights within Europe and EUR 70 for intercontinental flights.

Animals in Hold

• You can bring a maximum of 2 adult animals of 14kg each in one container. Please note than the animal is harmless, clean, and healthy and doesn’t produce a bad odor.
• For the cage with dimensions of 53X36X38cm, EUR100 will be charged for flights within Europe and EUR150 will apply to Intercontinental flights.
• You will have to pay EUR 200 for flights within Europe and EUR 300 for intercontinental flights if the size and the weight of the cage is:

66 x 46 x 48cm (5kg) 
121 x 81 x 88cm (20kg)
91 x 61 x 66cm (10kg) 

80 x 56 x 55cm (8kg)
102 x 69 x 88cm (13kg)

For more information, click the link here.

If you have any query related to reservations, flights, delayed and canceled flights, delayed or lost baggage, or would like to report cabin incidents, you can contact the Brussels Airlines customer service. They are available round the clock to assist you in the best possible way.

To get country-wise Brussel Airlines contact details, click the link here.

You can use this link to share your feedback.

Yes. Brussels Airlines offers two ways to report your lost baggage:

You can either report your lost baggage within 24 hours of the original arriving time of the flight or file a complaint at the Brussels Airlines desk before leaving the airport. On reporting, a unique reference number will be given to you so that you can easily trace your luggage.

If the baggage is missing for 5 days

If your baggage is missing for 5 days, then the airline will start with an extensive search procedure by taking the baggage contents into consideration. For this, you will have to complete the baggage inventory form and submit the same to the Central baggage Tracing Department through email.

If the baggage is missing for 21 Days

Your baggage will be declared as lost and you will become eligible for the compensation if your baggage is still not found even after 21 days. Use this form to request the claim and provide purchase receipts, invoices, and bank statements to mention the value of the baggage content.

For more assistance, you can contact on +32 2 723 23 16.

Click here for additional information about the same.

You can get updated with Brussels Airlines latest news by clicking on the ‘Press Room’ option under ‘Press’ section at the bottom of the home page. There, you will find the latest press releases, recent photos, press contacts, and Star Alliance Press releases. Moreover, you can follow the airline on social media as well.

Check the link for more social media details of Brussels Airlines.

Yes, changes to your Brussels Airlines flights can be made by using My Booking option available at the top of the home page.

You can add your last name and booking reference number to:

• Make changes to your flight date and time.
• Choose your desired seat.
• Arrange your travel and opt for buying additional baggage.

In addition to this, you can also upgrade your traveling class through bidding.

Yes. You can easily make changes to your seat assignment; however, it completely depends on the seat availability.

• You can either contact Brussels Airlines service center or Brussels Airlines social media agents to make changes to your seat.
• You can also change your seat during check-in process 24 hours before the flight departure.

Please note that extra charges will apply if you are upgrading your seat with the airline.  

For more information, visit the link now.

Don’t worry if your child is flying alone because Brussels Airlines has a special policy for unaccompanied minors.

• Children aged between 5 – 11 years will be considered as unaccompanied minors.
• Children between 12 to 18 years can travel alone only if there is no doubt about their ability to fly alone or on their parents’ special request.
• To avail this service, you will have to pay an additional charge which is EUR 60 for flights within Europe and EUR 100 for intercontinental flights.
• It is advised that the person who is going to pick the child from the destination airport must come on time otherwise additional charges will be applicable depending on the accommodation arranged, meals, and return transportation.

To know more about the unaccompanied minor policy, visit here.