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About Caribbean Airlines

Caribbean Airlines was established on 27th September 2006 in the Republic of Trinidad and Tobago. In July 2007, this flag carrier became the first carrier in the region to come up with an initiative- the CarbonNeutral® programme to provide sustainable air travel. It operates in the Caribbean, North America, South America, and Central America. It is the largest airline in the Caribbean, employing more than 1,700 people and its main hub is Piarco International Airport.

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Caribbean Airlines Frequently Asked Questions icon-areo

To stay updated with your flight information and status, go to the Flight Status option available at the bottom of the airline’s official website. Or you can access it by going to the My Trips section at the top of the homepage of Caribbean Airlines. Through this, you can fetch the latest information based on your route and flight.

Another way is to subscribe to the airline using its mobile app. And you will receive timely notifications about your flights, such as gate changes, delays, etc.

There are three ways to get your boarding pass:

Online Check-In

Web or online check-in is available between 24 and 3 hours before the scheduled flight departure. You are advised to arrive at the airport 3 hours before the scheduled take-off time to ensure you have ample time for baggage check-in and security checks. You can do online check-in using a desktop or laptop by visiting the official website of the airline. Enter the required details to get your boarding pass and then proceed to print.  

Mobile Check-In

Download the airline’s mobile app to do mobile check-in quickly and in a few easy steps. You will receive a digital boarding pass on your email id which you can show at the boarding gate.

Kiosk Check-In

Alternatively, you can also do the check-in at one of the kiosks at the airport. Please note Caribbean Airlines check-in counters close 1 hour before the scheduled flight departure, so it is better to arrive a bit early to avoid any last-minute hassles. After a successful check-in process at the kiosk, you will be able to print your physical boarding pass then and there.

To know more about check-in times and restrictions, please visit this page.

Carry-On Allowance

On all Caribbean flights, one carry-on bag plus one personal item (purse, briefcase, laptop bag or other items of similar size) are allowed.

Weight and Size Allowances for carry-on bag:

  • Maximum weight: 10 kg/22lb
  • Maximum linear dimensions: (L + W + H) 114cm/45 in.

Size Allowances for personal item:

  • Maximum linear dimensions must be within (L + W + H) 91cm/36in.

Checked Baggage Allowance

The number of complimentary checked bags depends on the route and fare type you have chosen. To be eligible for free checked baggage, your bags must meet the following criteria:

  • Maximum weight: 23kg/50lb
  • Maximum linear dimensions: (L + W + H) 157cm/62 inches

Subject to the space availability, bags weighing more than 23kg and less than 32kg and exceeding 157cm but less than 292cm in size may be accepted by the airline. Any baggage beyond 32kg and 292cm will be transported through cargo.

Domestic and International Travel Checked Baggage Fee

For both domestic (between Trinidad and Tobago) and international destinations (excluding domestic travel between Trinidad and Tobago), the first checked bag is free. For additional bags, there is a certain fee.

 

Domestic Travel (between Trinidad and Tobago)

 

International Travel (excluding domestic travel between Trinidad and Tobago)

 

For additional information on baggage fees, please visit this link.

Carry-On Baggage Policy

On all Caribbean flights, one carry-on bag plus one personal item (purse, briefcase, laptop bag or other items of similar size) are allowed. The weight and size limits for the carry-on bag should be 10 kg/22lb maximum and within these linear dimensions: (L + W + H) 114cm/45 in. While the size allowance for the personal item should be within these linear dimensions: (L + W + H) 91cm/36in.

  • Lap Infants- If traveling with infants, you are allowed to carry a foldable stroller, an infant-carrying basket, or an infant car seat in the cabin. But it is subject to space availability.
  • Passengers with Special Needs- Passengers requiring wheelchairs, crutches, walkers or other special equipment are allowed to carry these mobility aids in addition to their carry-on bags. But it is subject to space availability.
  • Liquids and Gels- Gels or non-flammable liquids not exceeding 100ml (3.4 ounces) are permitted with your carry-on baggage.

For more details on carry-on bags, please click here.

Checked Baggage Policy

The number of complimentary checked bags depends on the route and fare type you have chosen. To be eligible for free checked baggage, your bags must meet the following criteria:

  • Maximum weight: 23kg/50lb
  • Maximum linear dimensions: (L + W + H) 157cm/62 inches

Subject to the space availability, bags weighing more than 23kg and less than 32kg and exceeding 157cm but less than 292cm in size may be accepted by the airline. Any baggage beyond 32kg and 292cm will be transported through cargo.

Domestic and International Travel Checked Baggage Fee

For both domestic (between Trinidad and Tobago) and international destinations (excluding domestic travel between Trinidad and Tobago), the first checked bag is free. For additional bags, there is a certain fee.

 

Domestic Travel (between Trinidad and Tobago)

 

International Travel (excluding domestic travel between Trinidad and Tobago)

Want to know more about checked baggage information and restrictions, visit this page.

To go through the list of restricted items, click here.

If you have bought air tickets from the airline directly, you can cancel your flight or make changes to your booking within 24 hours of your purchase at no extra cost. However, this is applicable only if your reservation was made at least seven days before the scheduled departure date.

You will be refunded in the original form of payment. But, please note the 24-Hour Refund Policy does not apply to domestic travel between Trinidad and Tobago.

To cancel Caribbean Airlines flights, visit the My Trips section on its official website. Click on the Manage Booking section, enter the details to access your reservation. Choose the flight you want to cancel.

Alternatively, you can contact the airline’s Reservations Sales for making changes to or canceling your flight.

As per the booking policy of the Caribbean:

  • You can book interline travel online. It is valid only for selected destinations.
  • You can cancel your tickets within 24 hours of purchasing them for a full refund without paying any additional charges. But the reservation which you want to cancel should be made at least seven days before the scheduled departure day.
  • There are different refund policies concerning lost tickets, waiver for illness/death, partially used tickets, unused tickets, and tickets purchased online and from travel agents. You can read more about the refunds for such cases by visiting this page.
  • You can make group bookings, but the number of passengers traveling together to an international destination must be 10 or more. Click here to know more about group requests.

You can make payments through various modes for purchasing tickets from the airline- Visa, MasterCard, American Express, UATP, and PayPal.

Yes, tickets are refundable at no extra cost provided:

  • You make changes to or cancel reservations within 24 hours of purchasing a ticket, and
  • The booking (you want to cancel) was made at least seven days before the scheduled departure date.

Refunds will be in the original form of payment. In cases of changes to the flight reservation, differences in airfare, applicable taxes, charges, and carrier-imposed charges will apply.

Note: The 24-Hour Refund Policy does not apply to domestic travel between Trinidad and Tobago.

However, there are certain conditions associated with the refund policy that include lost tickets, waiver for illness/death, partially used tickets, unused tickets, and tickets purchased online and from travel agents. You can read more about the refunds for such cases by visiting this page.

There are three different options in which you can check-in for your flights:

Online Check-In

Web or online check-in is available between 24 and 3 hours before the scheduled flight departure. You are advised to arrive at the airport 3 hours before the scheduled take-off time to ensure you have ample time for baggage check-in and security checks. You can do online check-in using a desktop or laptop by visiting the official website of the airline. Enter the required details to get your boarding pass and then proceed to print.

Mobile Check-In

Download the airline’s mobile app to do mobile check-in quickly and in a few easy steps. You will receive a digital boarding pass on your email id which you can show at the boarding gate.

Kiosk Check-In

Alternatively, you can also do the check-in at one of the kiosks at the airport. Please note Caribbean Airlines check-in counters close 1 hour before the scheduled flight departure, so it is better to arrive a bit early to avoid any last-minute hassles. After a successful check-in process at the kiosk, you will be able to print your physical boarding pass then and there.

To know more about check-in times and restrictions, please visit this page.

Yes, doing web check-in with the Caribbean is very simple. There are two ways to do it.

Online Check-In

Web or online check-in is available between 24 and 3 hours before the scheduled flight departure. You are advised to arrive at the airport 3 hours before the scheduled take-off time to ensure you have ample time for baggage check-in and security checks. You can do online check-in using a desktop or laptop by visiting the official website of the airline. Enter the required details to get your boarding pass and then proceed to print.

Mobile Check-In

Download the airline’s mobile app to do mobile check-in quickly and in a few easy steps. You will receive a digital boarding pass on your email id which you can show at the boarding gate.

If you want to do online or mobile check-in, the facility is available between 24 and 3 hours before the scheduled flight departure. But it is advised you arrive at the airport 3 hours before the scheduled take-off time to ensure you have ample time for baggage check-in and security checks.

The check-in counters of the airline close 1 hour before the scheduled departure. So, you must present yourself to a Caribbean Airlines representative at the check-in counter or arrive at the boarding gate at least 1 hour before the take-off time. Else, your seat will be canceled.

Please note that online check-in is not available for:

  • Travel on interline or code-share flights
  • Standby listing on flights

Yes. With Caribbean’s My Caribbean Vacations and Tours, you can make your vacation affordable and memorable by saving both your time and money. Through this, you can book flights, hotels, tours, airport transfers, and purchase other services in a single package.

There are three types of vacation packages that you can choose from:

  • Specific Planned Packages
  • Multi-Destination Packages
  • DIY Packages

What’s more? To know in detail, please visit My Caribbean Vacations and Tours page.

Yes, Caribbean Airlines offers a travel app to make your travel convenient and hassle-free. It is available for both Android and Apple devices.

Features of the app:

  • Get flight updates on your mobile device
  • Search and book flights
  • Select seats
  • In-App live chat
  • Do mobile check-in for your flights

To manage your bookings:

  • Go to My Trips section at the top of the website.
  • Click on Manage Booking.
  • Enter your last name and booking reference/e-ticket number to access your latest bookings.

By using the Manage Booking option, you can avail the following benefits:

  • Request seats and special meals
  • Change/upgrade flights
  • Update passenger details

To book a Business Class seat with the Caribbean, visit the homepage of the airline. Go to the Book option, choose Book a Flight, enter the required details, choose to pay by money or Miles, search for available flights for the route you have entered. And you will see a list of all the flight options along with seat types.

In case you have booked a seat in the economy class, you have the option of Caribbean Upgrade which lets you upgrade to a business class seat.

The airline welcomes pets (dogs and cats) to fly in the cargo and as checked baggage on its flights. However, pets are not allowed to travel in the cabin in any of its aircraft.

Charges for Pets as Checked Baggage

Pets traveling as checked baggage should be kept in IATA-approved carriers that are big enough to allow them to stand up, lie down, and move around comfortably inside.

For flights between Jamaica and Fort Lauderdale and Trinidad and Fort Lauderdale, there is a checked baggage fee of $100, for domestic flights, the fee is $50; and for the rest of the flights, the fee is $100.

Pets in Cargo

Animals that are too large, traveling alone, or belong to certain species and breeds can travel as cargo. To get more information on the Caribbean Airlines Cargo Team, please call (+1) 268-480-5728.

For detailed information on restrictions and requirements concerning the Pet Policy, please click here. Or call (800) 920-4225 for more information.

For any queries related to reservations, you can contact the airline’s customer support team by filling up this contact form. You can also call them on the numbers based on your region. All the numbers are listed here.

Or, here is a list of phone contact directory that is helpful in case you have any other concerns related to your travel.

Left something on your flight? You can email the airline, providing a detailed description of the lost item(s) along with your seat assignment. The airline will send you an email regarding the status of your items or in case they are unable to find it.

If you have left any of your belongings at a TSA security checkpoint, it is advised you directly contact the TSA at 1-866-289-9673 or tsa.gov.

For the items left at other airport security checkpoints, you can get in touch with that airport’s Lost and Found Office.

Want to know about Damaged Baggage or Missing Contents? Click here.

To get the latest news on the airline, you need to visit their Media Releases section available on the official webpage.

Yes, you can make changes to Caribbean flights by going to the My Trips section available at the top of the homepage of the airline. Click on Manage Booking, enter the required details to fetch your reservations. And select the flight you want to make changes.

By using the Manage Booking option, you can avail the following benefits:

  • Request seats and special meals
  • Change/upgrade flights
  • Update passenger details

With the Caribbean, you can pre-reserve general seats and make changes to the already existing seats by contacting reservation agents or using the web check-in facility 24 to 3 hours before the scheduled departure by visiting the official website of the airline.

If you have purchased special services and are using web check-in facility, you may be able to change your seat assignment at the airport check-in counters.

However, you can also upgrade to a Business Class seat by going to the My Trips section, selecting Caribbean Upgrade option. Access the direct link here.

Certain seats are not available for advance seat selection (emergency exits seats). Such seats will only be assigned at the airport.

On flights operated by the Caribbean, children between the age of 5 -11 years may travel alone, provided there is a pre-arranged Unaccompanied Minors service in place. While the service is optional for children traveling alone between the ages of 12-15.

Those who are less than five years of age must be accompanied by a person aged 16 or older.

Unaccompanied Minors Service Charge

On a direct continuous one-way travel, a charge of US$100 per child is applicable. Please note that the fee for Unaccompanied Minor is non-refundable and does not apply to travel between Trinidad and Tobago.

Also, child discount does not apply to bookings for Unaccompanied Minors.

For more information on this service, please refer to this link.