You can get your boarding pass in three ways:

Online Check-In

Online check-in starts 48 hours and ends 90 minutes before the scheduled departure. You can check-in online and get your boarding pass online either by using your first name, last name, and booking reference number or by adding your membership details (for Asia Miles, Macro Polo Club, and other registered accounts). Complete your online check-in here.

Mobile Check-In

You can do the check-in from your mobile from anywhere between 48 hours and 90 minutes before the scheduled departure by downloading the airline’s app. Click on the ‘Boarding Pass’ button and hit ‘Confirm and Send’ button. Finally, add your valid email id or mobile number to get your boarding pass either through email or via text. For more details about mobile check-in, you can use the link here.

Self-Service Kiosks at the Airport

You can also check-in at the airport by visiting one of the kiosks. Enter your booking reference number, scan your passport, or insert your Asia miles or Macro Polo Club membership card. Then choose your flight, select your desired seat, and get your boarding pass printed. Kiosk check-in option begins 48 before the flight departing time and will continue up until 50 minutes before the same. Use the link for more details.

In-Town Check-In at the Airport- You can avail in-town check-in service at either Hong Kong or Kowloon Airport Express/ MTR stations and get your boarding pass one day before the final flight departure. In-town check-in ends 90 minutes before the flight’s departure time.

For Hong Kong Boundary Crossing facility, the check-in service begins one day in advance before the final departure time and 24 hours before the final departure for flights to the U.S. destinations respectively. It will end:

• 90 minutes before the departure for check-in without checked baggage.
• 150 minutes before the scheduled departure for check-in with checked baggage. For more details, visit the link

To know about check-in at Melbourne Airport, click the link here.

It is advised to stick to the pre-defined baggage allowance limit and pack accordingly. Additional charges (depend on the flight route) will be applicable for any exceeding baggage. Charges applied for per kg on these flight routes are listed below:

• Flights From/To Hong Kong SAR > From/ To Zone 1 (Asia regions and selected routes) = USD 13
• Flights From/To Hong Kong SAR > From/ To Zone 2 (South Asia) = USD 20
• Flights From/To Hong Kong SAR > From/ To Zone 3 (Middle East) = USD 25
• Flights From/To Hong Kong SAR > From/ To Zone 4 (Europe, Africa, and South West Pacific) = USD 45
• Flights From/To Hong Kong SAR > From/ To Hong Kong SAR = NA

To view the complete fee list, visit this link.

Carry-On Baggage

Cabin baggage allowance varies with travel class.

• For Economy and Premium Economy Class: Maximum weight of 7kg and maximum dimensions of 23X36X56cm (HXWXL) are allowed.
• For Business Class: Up to 10kg with maximum dimensions 23X36X56cm (HXWXL).
• For First Class: Not more than 18kg of weight and 23X36X56cm (HXWXL) of dimensions.

Along with the cabin baggage, you can also bring one personal item with maximum dimensions of 15X30X40cm, including handles, side pockets, and wheels. Find additional details here.

Checked Baggage

The allowance of checked baggage varies based on the traveling class.

• For Economy Class: Maximum 2 pieces of up to 30kg (23kg for flights from/to/via America, 1 piece of 23kg for Hong Kong from/to Auckland and Christchurch).
• For Premium Economy: 2 pieces of a maximum weight of 35kg is permitted (25kg for flights to/from/via America and 23kg for Hong Kong to/from Auckland and Christchurch).
• For Business Class: Maximum 2 pieces are allowed of up to 40kg (32kg for flights to/from/via America and 3 pieces of 23kg for Hong Kong to/from Auckland and Christchurch).
• For First Class: You can bring a maximum of 3 pieces weighing not more than 50kg (2 pieces of 32kg for flights to/from/via America).

The maximum sum of dimensions of checked baggage shouldn’t exceed 203cm. Use the link for additional information.

Excess Baggage

The airlines will not accept any bag that weighs more than 32kg and exceeds the maximum dimensions of 203cm. Bags will be repacked according to the airline’s baggage policy. You are suggested to inform the airlines at least 3 days before the scheduled departure.

For more assistance, visit the link now.

Check out the airline’s baggage policy before you pack and avoid any last-minute hassles.

Carry-On Baggage

Cabin baggage limits vary with travel classes.

• For Economy and Premium Economy Class: Maximum weight of 7kg and maximum dimensions of 23X36X56cm are allowed.
• For Business Class: Up to 10kg with maximum dimensions 23X36X56cm (HXWXL).
• For First Class: Not more than 18kg of weight and 23X36X56cm (HXWXL) in dimensions.

Along with cabin baggage, you can also bring one personal item with maximum dimensions of 15X30X40cm, including handles, side pockets, and wheels. This personal item can be a small backpack, briefcase, or a laptop bag.

Find additional details here.

Checked Baggage

Checked baggage also varies with the traveling class.

• For Economy Class: Maximum 2 pieces of up to 30kg (23kg for flights from/to/via America, 1 piece of 23kg for Hong Kong from/to Auckland and Christchurch).
• For Premium Economy: 2 pieces of a maximum weight of 35kg is permitted (25kg for flights to/from/via America and 23kg for Hong Kong to/from Auckland and Christchurch).
• For Business Class: Maximum 2 pieces are allowed of up to 40kg (32kg for flights to/from/via America and 3 pieces of 23kg for Hong Kong to/from Auckland and Christchurch).
• For First Class: You can bring a maximum of 3 pieces weighing not more than 50kg (2 pieces of 32kg for flights to/from/via America).

The maximum sum of dimensions of your checked baggage shouldn’t exceed 203cm. No baggage that exceeds the prescribed limit is accepted without advanced approval.

Use the link for additional information.

Excess Baggage

The airline will not accept any bag weighing more than 32kg and exceeding the maximum dimensions of 203cm. Bags will be repacked according to the airline’s baggage policy. You are suggested to inform the airlines at least 3 days before the scheduled departure.

For more information, check out the link here.

Please note that you will have to pay extra charges for carrying additional baggage. These charges depend on the flight route:

• Flights From/To Hong Kong SAR > From/ To Hong Kong SAR = NA.
• Flights From/To Hong Kong SAR > From/ To Zone 1 (Asia regions and selected routes) = USD 13.
• Flights From/To Hong Kong SAR > From/ To Zone 2 (South Asia) = USD 20.
• Flights From/To Hong Kong SAR > From/ To Zone 3 (Middle East) = USD 25.
• Flights From/To Hong Kong SAR > From/ To Zone 4 (Europe, Africa, and South West Pacific) = USD 45.

To review the charges, visit this link.

According to the cancelation policy of the airline:

• If a flight is reserved from the airline’s U.S. website, then you can easily cancel it within 24 hours of the reservation, provided that the flight is reserved 7 days before the scheduled departure. In that case, you are eligible to get a 100% refund.
• Cancelation can be done through the Manage Booking option. Travelers can easily claim the refund by completing this refund form. Refunds will be processed within 7 days for credit card and PayPal purchases and within 20 days for cash, Ideal, Bank transfers, and other modes, after deducting the cancelation charges.
• Please note that if your flight got canceled or missed owing to any reason, then the airline will rebook the next flight automatically, within the same cabin as booked in the canceled or missed flight. For more information, visit the link here.

Visit this link to get the complete information about Cathay Pacific’s cancelation policy.

To cancel your Cathay Pacific flight, you need to:

• Visit the Manage Booking option under the Booking section at the top of the home page.
• You can either add your membership information (Asia Miles, Macro Polo Club, and other registered accounts) or enter the reservation details like first name, last name, and booking reference number.
• Log-in to your account and cancel your flight.

Please note that if you want a 100% refund, then you must have to cancel your flight within 24 hours of the reservation, provided the flight is booked 7 days before the final departure from airline’s U.S. website. Fill the refund form to receive your refunds easily.

For further information, click here.

Make hassle-free flight reservations with Cathay Pacific Airways to ensure an enjoyable experience. The airline has a pre-defined reservation policy according to which:

• To get a 100% refund, you need to cancel your flight within 24 hours of the flight reservation, provided that the flight is reserved seven days before the final departure and booked from airline’s U.S. website. You can easily cancel your flight by signing-in to the Manage Booking Find more information here.
• If you’ve booked flight tickets from Cathay Pacific Airways official website then you can fill this refund form to get the refund. Please note that the amount of refund will be processed within 20 calendar days for cash, IDeal, and bank transfers and within 7 working days for PayPal and credit card purchases, after deducting the applicable cancelation charges. For more details, click the link here.

The airline accepts various payment options such as VISA, Mastercard, Diners Club, American Express, PayPal, bank transfers, and others. To know more about this, visit the link here.

Yes. Cathay Pacific Airways has a fully-fledged refund policy according to which:

• Travelers can easily get a complete refund within 24 hours of the reservation if they have booked their flight tickets from the airline’s U.S. website. Provided the flights are booked seven days before the scheduled departure.
• To get a refund, you can submit the refund form if the reservation is made through the Cathay Pacific App or airline’s official website. Contact the travel agent for the refund if the flight ticket is purchased through them.
• The airline will process the refund amount within 7 working days for credit card and PayPal purchases and within 20 calendar days for bank transfers, Cash, Ideal, etc., after deducting the cancelation charges. Please note that this is the time limit for refund processing as the number of days required to credit refund to the account depends on the bank.

For additional information regarding refunds, click here.

Cathay Pacific offers various check-in options to its travelers:

Online Check-In

Online check-in starts 48 hours and ends 90 minutes before the scheduled departure. You can check-in online and get your boarding pass online either by using your first name, last name, and booking reference number or by adding your membership details (for Asia Miles, Macro Polo Club, and other registered accounts). Complete your online check-in here.

Mobile Check-In

You can do check-in on your mobile from anywhere between 48 hours and 90 minutes before the scheduled departure by downloading the airline’s app. Click on the ‘Boarding Pass’ button and hit ‘Confirm and Send’ button. Finally, add your valid email id or mobile number to get your boarding pass either through email or via text. For more details about mobile check-in, you can use the link here.

Self-Service Kiosks at the Airport

You can also check-in at the airport by visiting one of the kiosks. Enter your booking reference number, scan your passport, or insert your Asia miles or Macro Polo Club membership card. Then choose your flight, select your desired seat, and get your boarding pass printed. Kiosk check-in option begins 48 before the flight departing time and will continue up until 50 minutes before the same. Use the link for more details.

In-Town Check-In at the Airport- You can avail in-town check-in service at either Hong Kong or Kowloon Airport Express/ MTR stations and get your boarding pass one day before the final flight departure. In-town check-in ends 90 minutes before the flight’s departure time.

For Hong Kong Boundary Crossing facility, the check-in service begins one day in advance before the final departure time and 24 hours before the final departure for flights to the U.S. destinations respectively. It will end:

• 90 minutes before the departure for check-in without checked baggage.
• 150 minutes before the scheduled departure for check-in with checked baggage. For more details, visit the link

To know about check-in at Melbourne Airport, click the link here.

Yes, there are two easy ways to do the web check-in:

Online Check-In

Online check-in starts 48 hours and ends 90 minutes before the scheduled departure. You can check-in online and get your boarding pass online either by using your first name, last name, and booking reference number or by adding your membership details (for Asia Miles, Macro Polo Club, and other registered accounts). Complete your online check-in here.

Mobile Check-In

Check-in on your mobile from anywhere between 48 hours and 90 minutes before the scheduled departure by downloading the airline’s app. Click on the ‘Boarding Pass’ button and hit ‘Confirm and Send’ button. Finally, add your valid email id or mobile number to get your boarding pass either through email or via text. For more details about mobile check-in, you can use the link here.

You can check-in 48 hours before the final departure for your Cathay Pacific Airways. However, check-in at Hong Kong International Airport can be done one day before the flight departing time. This facility is available for up to 90 minutes for online check-in and mobile check-in and 50 minutes for kiosk check-in before the flight’s scheduled departure time.

Yes, Cathay Pacific offers jaw-dropping vacation packages to the world-famous destinations such as Phuket, Bali, Seoul, and many more. The list includes theme packages such as guided tours, ski packages, cultural holidays, and various others at lower prices. Select a suitable package based on your budget and interest and indulge in an affordable holiday.

For more information, you can visit the link here.

Yes. Keeping its travelers’ needs in mind, Cathay Pacific provides a well-designed mobile app with interactive interface and easy-to-use features. This app is available for both iOS and Android users.

This application allows you to:

• Check real-time notifications
• Manage your bookings
• Know about latest news and offers
• Book your trip without any hassle

Click here for detailed information regarding the app.

You can easily manage your Cathay Pacific Airways bookings by:

• Click on “Manage Booking” under the “Booking” section available on the home page.
• Then enter your reservation details such as First Name, Last Name, and Booking Reference Number. Or login using your Asia Miles, Macro Polo Club, and other registered accounts membership details like Membership Number and Password.
• Sign-in to your account and make the required changes.

With this option, you can easily update your contact information, cancel your flight, make a reservation, and get your boarding pass for your flights.

You can easily book the First-Class seat with Cathay Pacific Airways while making flight reservation online.

• Visit ‘Book a Trip’ option available on the home page.
• From the drop-down menu of the Cabin Class option, choose ‘First Class.’

To directly book a first class with Cathay Pacific Airways, click here.

Alternatively, you can also upgrade to the first class by placing a bid. However, this option applies to those who have booked a business class and now want to upgrade to the first class. You can enter your family name and booking reference number on the Upgrade Bid Welcome Page to check your eligibility.

For more information, visit the link here.

While flying with pets on Cathay Pacific flights, there are some points to be considered:

• For flights going out of Hong Kong, pets will be considered as check-in baggage while for flights arriving into Hong Kong, pets will have to complete their journey in cargo.
• Some breeds are not permitted on Cathay Pacific Airways flights such as Brachycephalic dogs like Boxer, Bulldog, etc., fighting dog breeds such as American Pit Bull, Japanese Tosa, etc., Korean squirrel, Skunk, Brachycephalic Cats like Burmese, Himalayan Cat, Persian Cat, and a few others.
• Additional fee is required to avail this service, and these charges will depend on the flight route.

Price for all zones except America:

• From Hong Kong SAR to Zone 1 (Asia regions and selected routes): USD 13
• From Hong Kong SAR to Zone 2 (South Asia): USD 20
• From Hong Kong SAR to Zone 3 (Middle East): USD 25
• From Hong Kong SAR to Zone 4 (Europe, Africa, and southwest Pacific): USD 45

Charges for America

• From Hong Kong SAR to Zone 5 (America): USD 400
• From Zone 1 to Zone 5: USD 400
• From Zone 2 to Zone 5: USD 440
• From Zone 3 to Zone 5: USD 480
• From Zone 4 to Zone 5: USD 500
• From Zone 5 to Zone 1: USD 400
• From Zone 5 to Zone 5: USD 300

Weight and Size Restrictions

The maximum weight of the pet and container must not exceed 23kg with the maximum sum of dimensions is 158cm. However, on exceeding the weight and dimensions, you’ll have to pay additional charges which are:

• USD 150 per piece for exceeding 32kg but less than 158cm
• USD 150 for exceeding 203cm but less than 23kg
• USD 300 per piece for up to 32kg and 203cm

Please note that four times the additional baggage charge will be applicable if your pet and pet container exceeds the maximum weight of 32kg and maximum dimensions of 203 cm.

Travelers will have to inform their local reservation office to reserve their pet’s place on the flight 48 hours before the final departure.

Visit here for additional information.

If you have any travel-related queries, you can contact Cathay Pacific Airways customer care number. To find the relevant contact number for your country, select your region or country name from the drop-down menu, and find out the contact details quickly. Give them a call anytime and get your queries answered.

Visit here for further assistance.

Yes. The airline offers lost and found service to all its customers.

• If you are not finding your baggage, you need to file a report at the baggage service counter and get a unique file reference for your missing item.
• Use that unique file reference number to track down your baggage and contact local baggage services office for more assistance.
• If you’ve left anything on the flight, don’t panic. Call the airline’s local baggage services office to seek help.
• You can also make claims for your missing baggage by reporting your claim with unique file reference number at the airport. If the issue continues, submit the claim by completing the online baggage claim form and send necessary documents to the given contact.

Visit here for additional information.

Visit the ‘News Hub’ option available at the bottom of the home page to get updated with the current news of the Cathay Pacific Airways. There, you can easily find out up-to-date stories, media library, and fact sheet. In addition to this, you can also follow the airline’s social media pages for the latest news releases and offers.

Yes, you can easily make changes to your Cathay Pacific Airways flights by using their Manage Booking option.

• Click Booking -> Manage Booking and then login to your account by adding the required information.
• You can either sign-in to your account by adding First Name, Last Name and Booking Reference Number or by using your Asia Miles, Macro Polo Club and other registered accounts membership details.

With this, you can:

• Choose your desired seat
• Make a reservation for the entire trip
• Change or cancel your flight
• Print your e-tickets
• Select your preferred meal
• Do easy and fast check-ins
• Get your boarding pass

Click here to know more.

Yes. Cathay Pacific Airways provides the option to make changes to your seat assignment. All you have to do is, visit the Manage Booking section, login to your account by adding essential details and make the desired changes to your seat.

However, certain conditions apply to this:  

• Seat Selection facility is available for up to 48 hours before the final departure with the Manage Booking option.
• If you want to make changes to your seat assignment within 48 hours before the departure, then you can use the online check-in option for the same.

For more information, click the link here.

Cathay Pacific Airways welcomes unaccompanied minors on-board, but there are certain policies to consider while making reservations.

• As per the policy of the airline, children between 6 – under 12 years will be considered as unaccompanied minors.
• Reservation for children from 12 years to under 18 years can be made under the unaccompanied minor category on their parent’s request.
• You will have to inform the airline 24 hours before the departure to avail that unaccompanied minor service.

Additional charges will apply to avail this service:

• HKD 800/ USD 100 for Hong Kong to/from airports in South West Pacific, South Asia & Middle East Africa, Europe and The Americas.
• HKD 400/ USD 50 for all other sectors.

Please note that the airline will hand-over your child to the person whose name is mentioned in the unaccompanied minor form. Hence, the nominated adult must bring their valid identification proof for the verification. Visit here for more details.