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About China Southern Airlines

China Southern Airlines was established in 1988 and is the seventh-largest airline in the world by the number of passengers carried and stands as Asia’s biggest airline in terms of revenue, fleet size, and passengers carried. Headquartered in Guangzhou, China, the airline serves around 193 destinations in 35 different countries across the globe with a fleet size of 617 (including cargo). The primary hubs include- Beijing Capital International Airport and Guangzhou Baiyun International Airport, while its secondary hubs are Chongqing Jiangbei International Airport, Ürümqi Diwopu International Airport, Shanghai–Pudong International Airport, and Shenzhen Bao'an International Airport.

China Southern Airlines has codeshare agreements with Lufthansa, Aeroflot, Alitalia, American Airlines, British Airways, China Airlines, Cathay Pacific, Etihad Airways, Emirates, and several other carriers.

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China Southern Airlines Reviews

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China Southern Airlines Frequently Asked Questions

To stay updated with the flight information and status, visit the  airline’s homepage. Select the My Trips option under the BOOK tab and click on “Flight Status.” You can check the current status of your flight by entering your departure city, arrival city, and flight date or by entering flight number and flight date.

Also, you can use the airline’s mobile app to get updates on your mobile.

You can print the boarding pass for your flights in three ways:

Online Check-In

Online check-in is the most convenient way to get the boarding pass. You can check-in for your flight 24 hours before the scheduled departure by visiting the official website of the airlines and print the boarding pass.

Go to BOOK and select Online Check-in. If you are traveling on a domestic flight and do not have any luggage to check, you can directly go for the security check.  For an international flight, you will receive a boarding voucher during the online check-in process. Take the print of the boarding voucher and present at the check-in counter at the airport to obtain your boarding pass. You can collect the boarding pass until 90 minutes before the flight’s scheduled departure time.

Visit the link to get more information on the online check-in service.

Mobile Check-In

You can check-in for your direct domestic flights using the mobile app of the airlines or using their SMS check-in facility. The hotline number for airline’s SMS service is 95539. Visit the link to see the list of cities supporting this SMS service. After doing the mobile check-in using the app or SMS service, you will receive a mobile or an e-boarding pass.

In case you are flying from Beijing and Shenyang, you need to get a printout of your e-boarding pass at the airline’s counter to get through the security. Visit the link to know more about mobile boarding pass.

At the Kiosk

The self-service check-in can be done at the Kiosk available at the airport. You can access all your flight data at the Kiosk, with the specific check-in certificate. Scan the document number, confirm the flight information, select your seat, and finally print your boarding pass to complete the check-in process.

You can also log in to the China Southern Airlines website to get further information about the boarding pass.

In China Southern Airlines, you are allowed to carry a specific baggage limit at no cost. The baggage is inspected at the check-in counter, security check counter, and the boarding gate.

If you exceed the free baggage allowance, you will be required to pay excess baggage fees. Moreover, the baggage will be transported as checked baggage in the cargo compartment of the aircraft.

For carry-on baggage in domestic and international flights, the maximum baggage allowance is 5 Kgs, and maximum dimension is 115 cm. You must check your baggage at the self-service equipment for baggage checking or the check-in counter at the airport. If traveling in the First Class, you can carry 2 pieces and 1 piece in every other service class.

The charge for one extra piece is 1000 CNY (per piece), 1300 CNY (per piece) for the second, and more for additional baggage items. For First Class, the maximum weight and dimension cannot exceed 32 Kgs and 158 cm, whereas, for all other categories, this limit is 23 Kgs and 158 cm. For oversized bags, you’ll have to pay 1000CNY.

Please note that passengers can carry items like shawl, umbrella, camera, binoculars, reading material in the cabin for free.

The weight of the checked baggage should also comply with the airline’s baggage allowance. In case, if it’s not the checked baggage, it will not be carried in the same aircraft.

To know more about the checked baggage allowance, refer to this link.

As per China Southern Airlines baggage policy:

Carry-On Baggage

The airlines allow its passengers to carry a specific baggage limit in the cabin, which can contain personal items like a handbag, laptop, or purse. Passengers are allowed to carry one bag with dimensions less than or equal to 115 cm or 45 in (L + B + H).  They can carry a maximum of 2 pieces in the First Class and 1 piece in Business Class, Premium Economy Class, and Economy Class. The weight of each item cannot be more than 5 kg. If the items exceed the defined weight limit, volume or number of pieces, they’ll be transported as checked baggage.

Checked Baggage

Airlines have set a maximum limit for the checked baggage. Any overweight and oversized baggage will incur additional fees. Below is the maximum baggage allowance for different flights:

  • For Hong Kong, Taiwan, Macau, and international routes involving the U.S. route, the maximum baggage allowance is 45 Kg. The dimensions should be less than or equal to 158 cm (L+ B+H).
  • For Hong Kong, Taiwan, Macau, and international routes not involving the U.S. route, the maximum baggage allowance is 32 Kg. The dimensions should be less than or equal to 158 cm (L+ B+H).
  • For all other domestic flights, the maximum baggage allowance is 50 Kg. The dimensions should be less than or equal to 200cm (L+B+H)

Checked baggage is subject to fare rules. Refer to this link to know the maximum baggage allowance for different service classes.

In a situation, where baggage size and weight exceed the allowed limit, excess baggage charges will apply. To know about the excess baggage fees in detail, visit this link.

The airlines allow you to easily cancel flights and get a refund (as applicable). The cancelation of the flight ticket depends on the fare type you have chosen at the time of booking. And you may be required to pay some refund fees and commissions.

Tickets Booked through China Southern Airlines Website

You can fill the refund form available on the airlines’ website. Enter details including passenger name, CSN reservation code, ticket number, passport number, departure city, date, and arrival city. Mention the reason for cancelation and submit it for further processing. Please note that passengers not departing from Hong Kong airport are eligible for a complete refund of Air Passenger Departure Tax.

Tickets Booked through a Third Party

Contact your travel agent or original point of sale to cancel any flight bookings, in case the reservations were not made from the airline’s website.

Connect with the airline’s support team to get further assistance on ticket cancelation and refunds.

In case you are unable to travel on the day of your scheduled departure, you can cancel your reservation using the online check-in service. Here’s how you can make the required changes:

  • Visit the My Trips section on China Southern Airlines official website.
  • In the dropdown, click on "Manage Trips.”
  • Sign in by entering the details like family name, reference number, and reference number type.
  • Select the booking you want to cancel.  

As per the booking policy of China Southern Airlines:

Tickets are available at the lowest fare for bookings made via airline’s official website or China Southern airlines U.S. ticket reservation system. Visit the link to book the flights.

Passengers can cancel their reservation without any penalty within 24 hours after booking the ticket. However, this applies to a ticket purchased at least 7 days before the flight’s departure date. Please note that this condition is valid only for passengers traveling to or from the US.

You can request for the refund of the air ticket by visiting the airlines’ website. Based on the original fare type, cancelation charges will be deducted from the booking amount.  Air Passenger Departure Tax is refunded if you haven’t departed by air from Hong Kong, without any extra cost.

The airlines offer several payment methods like debit card, credit cards, etc. It also allows you to pay through other modes like Paypal, Unionpay, etc.

Visit here for more information on the payment modes.

For further details about the booking policy, contact the customer service agent.

Yes, the tickets are refundable. Passengers traveling to or from the US can cancel their reservation within 24 hours after booking the ticket, without any penalty. However, the ticket should have been purchased at least 7 days before the flight’s departure date.

Based on the original fare type, the airline deducts cancelation charges from the booking amount.  Air Passenger Departure Tax is refunded if you haven’t departed by air from Hong Kong, without any extra cost.

According to the airline’s guidelines, domestic passengers who intend to get a ticket refund due to illness should cancel their seat before the take-off time.

To file the refund, go to the “Booking record” on the official website of the airline. Select your booking record, confirm, and finally click on the “Refund” tab.

For more information about refund and change, refer to this link.

You can check-in for the airlines in three different ways:

Web/Online Check-in

This option allows you to check-in from the comfort of your home, office, or any other place. To begin with the web check-in, visit the official website of the airlines. Select the online check-in option under the BOOK tab available on the menu bar on top of the homepage. Enter your ticket number and last name to proceed. Print the boarding pass to complete the process of web-check.

Mobile Check-in

To start with mobile check-in, download the mobile app of the airlines available for Apple and Android devices. Avail the check-in option in the app. You will receive an e-boarding pass on your mobile phone, which you can show at the boarding gate.

At the Airport

You can visit the airport’s check-in counter and print the boarding pass. You can also check-in through the self-service kiosks available at the airport. Check-in generally closes 30 minutes before the flight’s scheduled departure time. However, check-in times can vary for different flights and routes.

To know more about the check-in time limit of all the airports, visit the link.

Yes, airlines’ web check is simple and easy. It can be done be in two ways:

Web Check-In

Want to avoid long queues at the airport? Avail the facility of web check-in, which allows you to do the check-in for your flights from the comfort of your home or office. Web check-in time varies with different airports and accordingly can be done 1-2 days before the flight’s departure time. Please visit the link to find the online check-in times of different airports.

To complete your web check-in, you need to:

  • Visit the official website of the airline
  • Select the Online Check-in
  • Enter your Ticket Number and name
  • Proceed to print the boarding pass

Mobile Check-In

Download the travel app of the China Southern Airlines on your smartphone, and you can do the mobile check-in for your flights from anywhere. Once done, you will receive an e-boarding pass on your mobile phone, which you can show at the boarding gate. Mobile check-in time varies according to the airports. Please visit the link to find the mobile check-in times for your departure airport.

Online Check-In

For China Southern Airline, the online check-in is available 1-2 days before the departure date. Visit the link to find the opening hours of online check-in for different airports. You can print the boarding pass at the same time. Some cities start their online check-in earlier. After successful online check-in, you can board up until15 minutes before the flight. But keep sufficient time for security check and luggage drop off.

Please note that the airline doesn’t offer online check-in service from all cities or for all flights. Please visit the link to know the list of destinations that support online check-in.

Airport Check-in

In case you are not able to do online check-in, you can go to the airport counter for check-in. Normally, the check-in service at the airport is available up until 30 minutes before the flight’s scheduled departure time. However, the deadlines may vary according to the airports and routes. Some airports close check-in counters 45 min whereas others close 50 mins before the scheduled departure. It is advisable to go through the airport information to avoid any last-minute hassles.

SMS Check-In

SMS check allows you to receive flight and seat confirmation on your phone. Just send an SMS to 95539. This mode of check-in is available 1-2 days before the flight’s departure date. The opening times of SMS check-in can vary according to the airport. Visit the link to find the SMS check-in times for your departure airport. Please note that SMS check-in closes one hour before the flight’s departure.

Yes, with China Southern Airlines, you can enjoy vacation packages available for exotic locations in Asia like Thailand, India, Beijing, Guangzhou, Guilin, Shanghai, Chengdu, Cambodia, Myanmar, and more. Their tailor-made travel plans are available within 24 hours of the request. The package includes day-by-day itinerary, hotel reservation, meal, cars and tour guides at a better price.

For more information on vacation offers, visit this link.

Yes, they do. The app is compatible with iPhone, iPad, Android mobile phones, and Win8 mobile phones. You can use the app to book domestic and international flights, check flight status, make flight changes, do mobile check-in, and verify tickets.

Moreover, you can join the China Southern Airlines Sky Pearl Club by clicking on the option “Southern Airlines Pearl- applying for membership” in the app. And you can use this travel app to view your electronic membership card, check the accumulated mileage, edit membership information, and redeem miles.

China Southern Airlines allows you to manage your flight bookings in a few simple steps:

  • Click on “book” tab on the China Southern Airlines official website. From the dropdown, select the “Manage My Trip” option in My Trips.
  • Passengers are required to login by filling up their family name, reference number, and reference number type (booking number/e-ticket number).
  • Proceed to manage the account and get booking information.

A similar procedure can be followed to access booking details using the travel app.

To book a Business Class seat, visit the official website of China Southern Airlines. Go to BOOK tab available on the top of the website and click on “Flights.” To proceed, enter your travel details under the Flights section. And select the Business class as your preferred option.

If you are a SkyPearl member, you can use your mileages to upgrade your existing class. Call China Southern Airlines at their hotline number- 95539 to request for an upgrade. Visit the link to see the mileages requirement for upgrade in the China Southern Airlines flights.

Please note that flight upgrades are subject to availability at that particular time.

China Southern Airlines allows pets like dogs, cats, and birds on its aircraft. However, they can only be transported in the checked baggage compartment and not in cabins. They should be medically fit and harmless. Moreover, they should be kept in a sturdy carrier made of tough plastic, metal, or wood. The size of the carrier used to transport a single pet should fall between 5 X15 X20cm and 40X60X100 cm.

Check-in Time

When booking tickets, pet owners should make the reservation for the transportation of pet as well. Reservation should be made at least 72 hours before the scheduled departure. Submit the relevant applications at the same time. The pet can fly only if you receive the airline’s consent.

Currently, the airline is allowing pets to travel on direct flights. Those flying with pets should come at the airport for check-in 90 minutes before the flight’s scheduled departure time.

Documents Required

Domestic flights

  • Certificate of Quarantine

International/Regional Flights

  • Certificate of Quarantine
  • Certificate of Rabies Immunization
  • Transit permit

Charges

Effective from May 20, 2019, pets will be charged as excess baggage and will not be included as free baggage allowance of the passenger. The weight of the pet along with their container and food shouldn’t be more than 32 kgs else excess baggage charges will apply.

For international flights, charges are applicable based on the weight of the pet:

  • Animal weighing more than equal to 2 kgs and less than equal to 8 Kgs: $200
  • Pets weighing less than equal to 8 Kg: $300
  • Pets weighing less than equal to 23 Kg: $500

For more information on the pet policy of the airline, read here.

For any query related to your flight, bookings, changes or refund, you can connect with the China Southern Airlines team through the following numbers:

Domestic ticket service

Domestic hotline:4006695539-1-1

Overseas hotline:+86-4008695539-1-4

International ticket service

Domestic hotline:4006695539-1-2

Overseas hotline:+86-4008695539-1-4

Visit this link to find other hotline numbers to enquire about the hotel, vacation, and car rental service, value-added services, and service for Sky Pearl members.  You can also email the team at csnib@csair.com (domestic) and flychinasouthern@csair.com(overseas).

Yes, China Southern Airlines offer Lost and Found Service, which allows its passengers to claim their missing items. Contact the service center or baggage inquiry department of the airline to report your lost items.

Refer to the table to find the contact numbers:

Department:

Phone No.

Working Time

Service hotline of China Southern Airlines Call Centre

020-95539

24 hours

Domestic luggage inquiry of China Southern Airlines (Guangzhou)

020-86122921

08:30-21:30

International luggage inquiry of China Southern Airlines (Guangzhou)

020-86122913

08:30-21:30

 

Please provide a valid ID card and a letter of authorization when collecting the item at the specified address. Visit this link to know more.

(Note: This service is only available in Guangzhou Baiyun International Airport)

Visit the News section at the bottom of the airline’s official website to get the latest news and updates about China Southern Airlines.

Yes, you can make changes to your China Southern Airlines.

  1. Visit the airline’s homepage.
  2. Go to the My Trips section and click on Manage Trips.
  3. Enter your details, including family name, reference number, and reference number type (booking reference, e-booking number).
  4. Make desired changes to your booking.

You can also visit this link to make changes such as flight date, name, number of passengers, etc.

Yes, you can change your seat when traveling with China Southern Airlines. If you wish to make changes to your seat, you can do it during the online check-in process. Go to the BOOK tab available on the airline’s official website. Click on the online check-in option and enter your ticket number and name. After a successful online check-in, you will see the option to change seats, do the required amendments, and finally print your boarding pass.

If you are not able to change the seat at a particular time, try again. If the seat assignment still doesn’t change even in the third attempt, you can get it done at the airport counter.

The idea of minor children traveling alone can be a scary thought for parents. However, with China Southern Airlines, you can rest assured of your minor’s safety and comfort.

An unaccompanied child means a child aged 5 (incl.) to 12 who travels without accompanied by his or her parents or person of 18 years of age or above.

As per the policy of the airline, unaccompanied minors are children between the age group of 5-12 years, traveling without accompanied by their parents or person of 18 years or above.  All you need to do is inform the authorities and provide the following documents:

  • Relevant ID certificates
  • household registrations

The professional staff will take care of the child upon departure until arrival. Parents’ consent is required in case the flight in which their child is traveling gets delayed or canceled.

Ticket requirements for unaccompanied minors:

  • Domestic Flights: Normal child ticket
  • International and Regional Flights: Regular adult ticket

For more information on unaccompanied minor policy, visit the link.