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About Eva Air

EVA Air was founded in 1989 and is an acronym for Evergreen Airways. It is a Taiwan-based airline and the flag carrier of Taiwan with Taoyuan International Airport as its primary hub. Currently, it serves around 40 international destinations across Asia, Europe, Australia, and North America. It has a fleet of Airbus A330, Airbus A321, Boeing 777, and Boeing 787 airplanes that are used mainly on passenger routes and Boeing 747-400 and Boeing 777 freighter airliner for cargo routes.

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Eva Air Frequently Asked Questions icon-areo

Visit the ‘Flight Status’ section on the top of the home page of Eva Airways website and get updated with the current EVA Air flight status in no time. There are four ways to check the flight status wherein you can search by entering your ‘Arriving on’ and ‘Departing’ details.

  • Origin and Destination
  • Flight Number
  • Specific City
  • Flight Certificate

Check your flight status here.

Another way to stay updated with the flight status is through mobile. Subscribe to the Global Flight Information Short Message Service to receive notifications about the latest flight information on delays and cancelations.

You can check-in in four ways to get your boarding pass.

Online Check-In

Save your time by doing online check-in and get your boarding pass with ease. This service starts 48 hours and ends 1.5 hours before the flight departure time. You will have to reach 1 hour before the flight departure at the check-in counter if you have luggage and 30 minutes before the departure time if you have no baggage to check. This is a 4-step process. Search your booking, pick the correct platform to check-in, enter your personal details and receive your boarding pass.

For more information, use the link here.

Mobile Check-In

Mobile check-in can be easily done by downloading the EVA Air app on your smartphone. This facility is available between 48 hours and 1.5 hours before the scheduled departure. On completing this procedure, you will receive an e-boarding pass on your device. Please note that this digital pass facility is available only for passengers departing from Oceania (Brisbane), North America, Taiwan, Southeast Asia, Hong Kong, and a few other destinations.

To know more, click here.

Kiosk Check-In

Self-service kiosk check-in machines are available at some airports where you can complete your check-in without any assistance. This facility closes 60 minutes before the final departure; however, the operational hours may vary with different airports, owing to the Kiosk specification. In addition to this, you can also avail Automated Check-in facility either logging in on the EVA Air Global website or by using the link given in the email and get your boarding pass 12 hours before the flight take off.

Click here to know more details.

Check-In at the Airport

Alternatively, you can access the check-in service counter at the airport and get your boarding pass. Check-in times may vary with different airports. So, it is advised to arrive early to complete this procedure between 3 hours to 1 hour before the final departure.

Visit this link to get in-depth information about airport check-in procedure.

EVA Air charges an additional amount for carrying extra baggage on-board.

  • CAD 41/ USD 32 and other equivalent local currency charges per piece for baggage more than 23 kg and up to 32 kg.
  • 3 times of extra baggage price is applicable for baggage over 32kg.
  • CAD 129/ USD 100 and equivalent currency charges for baggage more than 158cm and up to 203cm.
  • CAD 387/ USD 300/ equivalent local currency charges for baggage over 203cm.

For more price details, visit the link here.

Carry-On Baggage Allowance

Premium Economy/ Economy Class passengers can carry 1 piece of carry-on baggage up to 7kg and Royal Laurel/ Premium Laurel/ Business Class can bring 2 pieces of 7kg each. The maximum dimensions of hand-baggage must not exceed 23X36X56cm or sum of 115cm. In addition to this, you can also bring one personal item on-board with dimensions within the size of 40X30X10cm, including wheels, side pockets, and handles. This personal item can be a laptop, handbag, briefcase, or a camera case.

Visit this link for more details.

Checked Baggage Allowance

Checked baggage allowance is divided into two concepts – piece and weight. Also, the baggage allowance limit depends on the traveling class and fare type (only in Economy Class).

Weight Concept (for EVA Air and cross-strait routes)

  • For Royal Laurel/ Premium Laurel/ Business Class: 40kg
  • For Premium Economy: 35kg
  • For the Economy:

Plus – 35kg

Standard and Basic Fare Type: 30kg

Discount fare type: 20kg

Piece Concept (For transpacific routes to/from the U.S. and Canada)

  • For Royal Laurel/ Premium Laurel/ Business Class: 2 pieces of 32kg each
  • For Premium Economy: 2 pieces of 28kg each
  • For the Economy:

Plus, Standard and Basic Fare Type: 2 pieces of 23kg each

Discount fare type: 1 piece of 23kg

Note that the sum of dimensions of the baggage must not be more than 158cm. Click here for more.

Excess Baggage Allowance

Baggage that exceeds the maximum weight allowance and dimensions falls under the excess baggage category; however, there are certain conditions.

For Overweight

  • Baggage more than 23 kg and up to 32 kg – CAD 41/ USD 32 and other equivalent local currency charges per piece is applicable.
  • Baggage more than 32 kg – 3 times of excess baggage price will be imposed.

For Oversized

  • Baggage more than 158cm and up to 203cm - CAD 129/ USD 100 and equivalent currency price per piece is applicable.
  • Baggage that exceeds 203cm – CAD 387/ USD 300/ equivalent local currency per piece will be imposed.

For additional assistance, visit here.

Go through EVA Air baggage policy to know what things to keep in mind before packing your stuff.

Carry-On Baggage Allowance

Premium Economy/ Economy Class passengers can carry 1 piece of carry-on baggage up to 7kg and Royal Laurel/ Premium Laurel/ Business Class can bring 2 pieces of 7kg each. The maximum dimensions of hand-baggage must not exceed 23X36X56cm or sum of 115cm. In addition to this, you can also bring one personal item on-board with dimensions not exceeding the size of 40X30X10cm, including wheels, side pockets, and handles.

This personal item can be a:

  • Laptop
  • Handbag
  • Briefcase
  • Camera case

Visit the link for more details.

Checked Baggage Allowance

Checked baggage allowance is divided into two concepts – piece and weight. Also, the baggage allowance limit depends on the traveling class and fare type (only in Economy Class).

Weight Concept (for EVA Air and cross-strait routes)

  • For Royal Laurel/ Premium Laurel/ Business Class: 40kg
  • For Premium Economy: 35kg
  • For the Economy:

Plus Fare type – 35kg

Standard and Basic Fare Type: 30kg

Discount fare type: 20kg

Piece Concept (For transpacific routes to/from the U.S. and Canada)

  • For Royal Laurel/ Premium Laurel/ Business Class: 2 pieces of 32kg each
  • For Premium Economy: 2 pieces of 28kg each
  • For the Economy:

Plus, Standard and Basic Fare Type: 2 pieces of 23kg each

Discount fare type: 1 piece of 23kg

Note that the sum of dimensions of the baggage must not be more than 158cm. Click here for more.

Excess Baggage Allowance

Baggage that exceeds the maximum weight allowance and dimensions falls under the excess baggage category; however, there are certain conditions.

For Overweight

  • Baggage more than 23 kg and up to 32 kg – CAD 41/ USD 32 and other equivalent local currency charges per piece is applicable.
  • Baggage more than 32 kg – 3 times of excess baggage price will be imposed.

For Oversized

  • Baggage more than 158cm and up to 203cm - CAD 129/ USD 100 and equivalent currency price per piece is applicable.
  • Baggage that exceeds 203cm – CAD 387/ USD 300/ equivalent local currency per piece will be imposed.

You can visit here to know detailed information.

According to the EVA Air Cancelation policy:

  • If you book flight tickets to/ from the U.S. 7 days before the flight departure, then you are allowed to cancel the flight within 24 hours of the reservation without any penalty charges.
  • Please note that this policy is applicable only if you have made reservations either using the EVA Air official website or an EVA Air ticketing office.
  • For other destinations, refund charge and a no-show charge will be deducted from the refunded amount.
  • If you have made payment through the bank transfer, then refund will be credited to the same bank, and if the card is used for the ticket purchase, then the refund will be credited to the same card.
  • You will have to send a refund request in the form of a refund application to get the refund. EVA Air will issue the refund within 7 days of the refund request for credit card transactions and within 20 days of the request for cash, cheque, and other payments.
  • No refund will be processed without sending a refund request. Statement showing the refund can take even 2 months to appear, depending on your credit card and billing cycles of your credit card company as well.
  • If a refund service charge applies, then it will be deducted from your refund amount.

To know more, visit here.

If you have made reservations through EVA Air official website, then you can cancel your flight tickets by clicking on the ‘Manage your Booking’ option and then on the ‘Change Flight/ Ticket’ section. However, if a travel agent or ticketing office is involved in the flight reservation, then contact them directly to make flight cancelation.

Before canceling your flight ticket, it is suggested to consider the EVA Air cancelation policy, according to which:

  • You can easily cancel your flight ticket within 24 hours of purchase and get a full refund, provided that the flight is booked 7 days before the departure. Also, this policy is applicable to flights to/ from the U.S.
  • Refund charge and a no-show charge will be subtracted from the refunded amount for canceling the flights to all other destinations.
  • In order to get a refund, you will have to submit a refund request in the form of a refund application. EVA Air will issue the refund within 7 days of the refund request for credit card transactions and within 20 days of the request for cash, cheque, and other payments.

Visit here for more information.

EVA Air has designed a well-structured booking policy so that you can make easy reservations and enjoy your journey. According to this policy:

  • Flights to/ from the U.S. which are reserved 7 days before the departure can be easily canceled within 24 hours of the purchase without any penalty, provided the flight is reserved either by airline’s official website or through the EVA Air ticketing office. For all other destinations, refund service charge and no charge fee will be deducted from the amount refunded. To know more, visit the link now.
  • For easy refunds, you will have to submit a refund request application form. EVA Air will issue the refund within 7 days of the refund request for credit card transactions and within 20 days of the request for cash, cheque, and other payments. No refund will be processed without sending the refund request. Visit here for more.
  • You can reserve flight tickets for up to 9 passengers in one transaction. This reservation must consist of a minimum of 1 adult (more than 16 years) and 1 child or maximum 3 children. Each adult can only bring 1 infant on-board.
  • Passengers can use numerous payment options for booking EVA Air flights such as major credit and debit cards (Visa, MasterCard, JCB, Diners Club, UATP, and many more), PayPal, Union Pay, iDEAL, and various others. Visit the link to know more details.

Book your EVA Air Flight here.

Yes, EVA Air tickets are refundable; however, there are certain rules that apply:  

  • Tickets are fully refundable only and only if they are booked for flights to/from the U.S. 7 days before the scheduled departure and canceled within 24 hours of the reservation.
  • You will be charged a refund and no-show fee for canceling flights to all other destinations.
  • No refund will be given if you’ve made reservations in discount fare type in the economy class. For all other fare types, a refund fee applies. Click here for more.
  • For easy refunds, you will have to submit a refund request application form. EVA Air will issue the refund within 7 days of the refund request for credit card transactions and within 20 days of the request for cash, cheque, and other payments.
  • Please note that no refund will be processed without sending the refund request. Statement displaying refunds can take even 2 months to appear, depending on your credit card and billing cycles of your credit card company as well.
  • If a refund service charge applies, it will be deducted from your refund amount.
  • If your original flight ticket has been reissued, then your refund request will not be processed by EVA Air.
  • If you have made payment through bank transfer, then refund will be credited to the same bank, and if the card is used for the ticket purchase, then the refund will be credited to the same card.

Visit here for additional information.

There are four options to check-in for EVA Air flights.

Online Check-In

Save your time by doing online check-in and get your boarding pass with ease. This service starts 48 hours and ends 1.5 hours before the flight departure time. You will have to reach 1 hour before the flight departure at the check-in counter if you have luggage and 30 minutes before the departure time if you have no baggage to check. This is a 4-step process. Search your booking, pick the correct platform to check-in, enter your personal details and receive your boarding pass.

For more information, use the link here.

Mobile Check-In

Mobile check-in can be easily done by downloading the EVA Air app on your smartphone. This facility is available between 48 hours and 1.5 hours before the scheduled departure. On completing this procedure, you will receive an e-boarding pass on your device. Please note that this digital pass facility is available only for passengers departing from Oceania (Brisbane), North America, Taiwan, Southeast Asia, Hong Kong, and a few other destinations.

To know more, click here.

Kiosk Check-In

Self-service kiosk check-in machines are available at some airports where you can complete your check-in without any assistance. This facility closes 60 minutes before the final departure; however, the operational hours may vary with different airports, owing to the Kiosk specification. In addition to this, you can also avail Automated Check-in facility either logging in on the EVA Air Global website or by using the link given in the email and get your boarding pass 12 hours before the flight take-off time.

Click here to know more details.

Check-In at the Airport

Alternatively, you can access the check-in service counter at the airport and get your boarding pass. Check-in times may vary with different airports. So, it is advised to arrive early to complete this procedure between 3 hours to 1 hour before the final departure.

Visit this link to get in-depth information about airport check-in procedure.

Yes. There are two ways to do web check-in.

Online Check-In

Save your time by doing online check-in and get your boarding pass with ease. This service starts 48 hours and ends 1.5 hours before the flight departure time. You will have to reach 1 hour before the flight departure at the check-in counter if you have luggage and 30 minutes before the departure time if you have no baggage to check. This is a 4-step process. Search your booking, pick the right platform to check-in, enter your personal details and receive your boarding pass.

For more information, use the link here.

Mobile Check-In

Mobile check-in can be easily done by downloading the EVA Air app on your smartphone. This facility is available between 48 hours and 1.5 hours before the scheduled departure. On completing this procedure, you will receive an e-boarding pass on your device. Please note that this digital pass facility is available only for passengers departing from Oceania (Brisbane), North America, Taiwan, Southeast Asia, Hong Kong, and a few other destinations.

To know more, click here.

You need to check-in online 48 hours before the fight’s scheduled departure. This facility is available up to 1.5 hours before the flight departure. However, the time range varies for Kiosk and counter check-in facility. Kiosk check-in ends 60 minutes before the scheduled departure (operation hours differ from one airport to another). Counter check-in facility opens 3 hours before the final departure and closes 1 hour before the flight takes off; however, the time range can vary according to the airport.

Yes, of course. EVA Air offers plenty of special offers to various destinations such as Los Angeles, San Francisco, Seattle, Chicago, Houston, Vancouver, and many others.  By availing the exclusive deals, you can plan your travel without any hassles and within a restricted budget. Want to book a holiday now? Visit the ‘Special Offers’ section on the home page and choose your destination with ease.

Click the link to know more.

Yes, EVA Air offers an easy-to-use mobile app to ensure ease for the travelers. You can get EVA Air mobile application on both Google Play and the App Store, depending on your smartphone.

Through this mobile app, you can take advantage of its several features such as:

  • Flight reservations
  • Checking flight schedule and other information
  • Doing online check-in
  • Choosing your seat and preferred meal
  • Getting updated with important announcements
  • Adding your trip to the calendar

To know more, visit the link here.

To manage your EVA Air bookings, you can visit the ‘Manage your Trip’ section on the top of the home page and log-in to your account by using the following details:

  • Booking Reference Number/ EMD Number/ Ticket Number
  • Family Name
  • Given Name

              OR

You can also manage your booking by using Infinity Mileage lands number/ Username/ Email Address and Password.

On logging in your account, you can:

  • Order your meal
  • Select your desired seat
  • Check-in online
  • Cancel or change your flight
  • Advance Passenger information
  • Confirm and Pay

If you want to indulge in a lavish travel experience with Eva Air, then book Royal Laurel/ Premium Laurel/ Business Class with the airline.  

To book Royal Laurel/ Premium Laurel/ Business Class, you can:

  • Visit the ‘Book a Trip’ section on the home page and select your departure city and arrival city.
  • Then choose your desired class of travel from the drop-down menu and proceed to complete the reservation process.

Alternatively, you can also upgrade your traveling class; however, this option is available to only Infinity MileageLand members. They can earn award miles which can be further used to upgrade their traveling class. For more details, click the link here.

EVA Air allows you to bring your pets such as cats, dogs, and rabbits on-board; however, there are certain rules that apply:  

  • Pets will be transported in the cargo compartment as checked baggage.
  • Only 1 pet is allowed in the container if the total weight of animal and container is more than 14kg.
  • 2 similar pets per container are allowed if the total weight of animal and container is less than 14kg.
  • There are certain pets which are not accepted on-board. These include brachycephalic dogs such as Boston Terriers, Boxers, Brussels Griffin, Pug, Chow Chow, and brachycephalic cats like Burmese, Himalayan, Persian, and Exotic Shorthair Cat.
  • Please note that these brachycephalic dogs and cats are not accepted from 1 October to 31 March at Southern Hemisphere points, from 1 April to 30 November at Northern Hemisphere points and throughout the year for Southeast Asia flights.
  • Also, animals less than 10 weeks or pregnant animals will be prohibited on EVA Air flights.

Additional charges will be applicable for bringing pets onboard. These charges are different for weight system and piece system.

Weight System

  • Charges equal to 1.5 times the weight is applicable.

Piece System

  • If weight is less than or equal to 32kg, then 2 units of additional baggage charges will be imposed.
  • If weight is more than 32kg and but less than or equal to 42kg, then 4 units of excess baggage charges will be applicable.
  • If the weight exceeds 42kg, then 6 units of excess baggage charges will be applicable.

Visit here for additional assistance.

EVA Air customer care numbers vary with different locations, so, you can visit the ‘contact us and comments’ section at the bottom of the home page, select your city, and click on search button to find the contact details of your desired location.

Feel free to contact them and get answers to all your queries related to ticketing, check-in, online services, baggage, etc. For more details, click the link here.

Yes, EVA Air provides lost and offer service. According to this:

  • If your baggage is completely lost, then you can contact EVA Air personnel as soon as you can and file a claim within 21 days from the day following the day of the baggage claimed and within 7 days if it is partially lost.
  • You can easily trace your baggage here by using your file reference number and last name.

Please note only that baggage which is lost due to EVA’s negligence is eligible for baggage compensation; however, there are certain restrictions.

  • Checked baggage is only liable for compensation if the higher value of the same is declared in advance.
  • EVA Air is not liable to pay any compensation for carry-on baggage as this always remains under your custody.

Visit here for complete information.

Jump to the News Releases in ‘About EVA Air’ section at the top of the airline’s home page and find out the current information about the airline and get updated with its latest news and releases. You can also subscribe to the EVA Newsletter to receive the latest information.

To stay updated with the latest travel news, visit the ‘Travel News’ section.

In addition to this, you can also follow the airline on its social media handles.  

Visit here for more details.

Yes, you can make necessary changes to your EVA Air flights without any hassle.

  • Log-in to your Manage your Trip account by either using your Booking reference, the last name and given name or your Infinity Mileage Lands number and password.

You can easily:

  • Correct your name; however, the name change option is not valid for passengers traveling on codeshare flights.
  • Change your pre-selected seat.
  • Change your flight schedule.

Visit the link for more information.

EVA Air believes in offering utmost comfort while traveling and, so, it allows you to make the required changes to your seat assignment. However, there are some restrictions:

  • Changes in the paid seats can be easily made for free in Premium Economy/ Economy Class within 48 hours of the flight departure. But you will be charged for changing extra legroom seat.
  • To change a seat, you can either contact the EVA Air reservation center or inform the airline’s airport staff. Your seat changes are subject to the availability of your desired seats at that time.
  • Please note that amendment in the pre-selected seat is possible on the same route and within the equal or lower-priced zone. Difference or charges paid will not be refunded.

For more details, click the link here.

EVA Air has crafted a well-structured unaccompanied minor policy for children traveling alone. According to this policy:

  • Children who are between the age of 5 to 11 years are considered unaccompanied minors.
  • To avail this service, parents will have to complete an UM form and must include local contacts at both departure and arrival airport.
  • EVA AIR will allow only one unaccompanied minor whose age is between 8 years and 12 years.
  • EVA Air will consider all children as unaccompanied minors who are less than 12 years, even though they are traveling with a flyer of less than 16 years of age.
  • To complete the journey, the unaccompanied minor must require a UM applicable fare ticket. You can contact either the EVA ticketing office or travel agent to know about the details regarding the UM applicable Fare Ticket.
  • If the journey includes layover, then parents will have to make special arrangements for an authorized person who can meet their child at the stopover and stay along with him until the child is checked back in to proceed the journey.
  • Unaccompanied minors are strictly not permitted to use the VIP Lounge facility at San Francisco/ London/ Amsterdam Airport.

Click here for additional assistance.