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About Finnair

Finnair is the largest airline and flag carrier of Finland founded in 1923. Headquartered in Vantaa, the airline is a member of the Oneworld airline alliance with Helsinki Airport as its main hub. It stands as one of the safest carriers in the world till date with no incidents reported. Finnair serves more than 130 destinations in over 40 countries in North America, Asia, and Europe.

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Finnair Frequently Asked Questions icon-areo

Finnair Flight status keeps getting updated in every 5 minutes. So you can check out the current flight information here.

To know the departure and arrival of a particular flight, you can visit the ‘Departure and Arrival’ section and check the status by:

Using your destination

  • Enter your departure city (flight from), arrival city (flight to) and check out the current flight information.

Using your Flight Number

Insert your flight number to know about the current departure and arrival status of your flight.

There are three ways to get the boarding pass for Finnair flights.

Online Check-In

You can do your online check-in 36 hours before the flight departure. Please note that this facility is available 24 hours a day. While for flights to/ from the U.S., the service opens 24 hours before the scheduled flight departure. However, it is not available for certain airports such as Split, Rimini, Dubrovnik, Dalaman, and Salzburg. For more information, click here.

Mobile Check-In

Mobile check-in opens 36 hours before the flight’s take-off time (24 hours before the departure for flights to/ from the U.S.) and is available 24 hours a day. You can do the mobile check-in for Finnair operated flights even if the connected flight is included in the journey. Download the app on your mobile device, complete your check-in, and get your e-boarding pass conveniently either via email or SMS link. In addition to this, you can opt for the automated check-in option. If you have provided your number, then the airline will check you in automatically 6 hours before the flight departure and you can easily get your boarding pass on your mobile phone. Click here for more.

Airport Check-In

You can check-in either via one of the self-service kiosks or at the dedicated check-in counter at the airport. These kiosk machines are available at various airports such as Amsterdam, Beijing, London, and Manchester.

Check-in Deadlines

Make sure to check-in at least 45 to 75 minutes before the flight’s take-off time, depending on your destination city. Also, please note that check-in opens 24 hours and closes 75 minutes before the flight departure in case of direct flights from Helsinki to the U.S.

  • Flights from Finland to Finland: 45 minutes before the flight’s take-off time
  • Flights from Europe to Europe: 45 minutes before the flight’s take-off time
  • Flights from Europe to Asia, Central America, and the Middle East: 1 hour before the flight departure
  • Flights from Europe to the USA: 75 minutes before the flight’s take-off time
  • Flights from Asia, Americas, and the Middle East to all destinations: 1 hour before the flight departure (90 minutes before for Kowloon railway station)

For additional information, visit here.

Finnair has a specified baggage allowance limit, and if you cross that limit, then you will have to pay additional charges.

Online charges for additional baggage depend on the route:

  • EUR/ $60 for flights to/from Asia
  • EUR 45/ $55 for flights to/ from North America including Mexico
  • EUR/ $20 for flights within Europe, Russia, and the Middle East
  • EUR/ $15 for flights within Northern Europe (Finland, Denmark, Sweden, Latvia, Norway, Estonia, and Lithuania)

Heavy Bags are categorized in the range of 23kg to 32kg and that exceed the size 158cm. For heavy bags, you can pay charges at the airport only.

  • $100/ EUR75 for intercontinental flights
  • EUR/ $55 for flights within the Middle East, Europe including Iceland, Finland, Baltics, and Scandinavia.

For complete excess baggage fee, visit here.

Carry-On Baggage Allowance

The allowance of carry-on baggage varies with the traveling class. Business Class and Finnair plus Platinum Lumo, Platinum and Gold members can bring 2 pieces of carry-on baggage with maximum dimensions of 56X45X25cm and 1 personal item. The maximum combined weight must not exceed 10kg. Other passengers can carry only 1 piece of cabin baggage with maximum dimensions of 56X45X25cm and 1 personal item. Their combined weight must be up to 8kg. The maximum dimensions for the personal item are 40X30X15cm.

Visit here for more information.

Checked Baggage Allowance

Passengers can either carry 1 standard bag up to 23kg and sum of dimensions up to 158cm or 1 special baggage like a musical instrument, sports equipment or any other item that fits within the maximum dimension range (up to 23kg). However, the number of pieces you can carry depends on the traveling class and flight route.

For flights to/from North America

  • Economy Light – 0 PC
  • Economy Value/ Basic/ standard – 1PC
  • Economy Pro/ Flexible – 1 PC
  • For Business – 2 PC

Note: 2 PCs are allowed for all Economy Class tickets for flights from India to the U.S.

To know more about the checked baggage allowance on all other flight routes, click here.  

Heavy Baggage Allowance

Baggage that exceeds 32kg of maximum weight and 190cmX75cmX65cm of maximum dimensions is considered heavy baggage. Please note that heavy baggage charge applies if you are planning to carry heavy baggage on-board.

  • $100/ EUR75 for intercontinental flights
  • EUR/ $55 for flights within the Middle East, Europe including Iceland, Finland, Baltics, and Scandinavia

Visit here to get updated with more baggage allowance details.

According to the Finnair Baggage Policy:

Carry-On Baggage Allowance

The amount of carry-on baggage varies with the traveling class. Business Class and Finnair Plus Platinum Lumo, Platinum, and Gold members can bring 2 pieces of carry-on baggage with maximum dimensions of 56X45X25cm and 1 personal item. The maximum combined weight must not exceed 10kg. Other passengers can carry only 1 piece of cabin baggage with maximum dimensions of 56X45X25cm and 1 personal item. Their combined weight must be up to 8kg. The maximum size for the personal item is 40X30X15cm.

Visit here for more information.

Checked Baggage Allowance

Passengers can carry either 1 X standard bag up to 23kg and sum of dimensions up to 158cm or 1 X special baggage like a musical instrument, sports equipment or any other item that fits within the maximum dimension range (i.e., up to 23kg). In the special baggage allowance, you can bring snowboard or skis of up to 220cm.  However, the number of pieces you can carry depends on the traveling class and flight route.

For flights to/from North America

  • Economy Light – 0 PC
  • Economy Value/ Basic/ standard – 1PC
  • Economy Pro/ Flexible – 1 PC
  • For Business – 2 PC

Note: 2 PC is allowed for all Economy Class tickets for flights from India to the U.S.

For flights to/from Asia

  • Economy Light – NA
  • Economy Value/ Basic/ standard – 1PC
  • Economy Pro/ Flexible – 2 PC
  • For Business – 3 PC

To know more about the checked baggage allowance on all other flight routes, click here.  

Heavy Baggage Allowance

Baggage that exceeds 32kg of maximum weight and 190cmX75cmX65cm of maximum dimensions is considered heavy baggage. Please note that heavy baggage charge applies if you are planning to carry heavy baggage on-board.

  • $100/ EUR75 for intercontinental flights
  • EUR/ $55 for flights within the Middle East, Europe including Iceland, Finland, Baltics, and Scandinavia

Visit here for additional assistance.

If you carry additional baggage on-board, then you will have to pay extra charges to avail this service.

Online charges for additional baggage depend on the route:

  • EUR/ $60 for flights to/from Asia
  • EUR 45/ $55 for flights to/ from North America including Mexico
  • EUR/ $20 for flights within Europe, Russia, and the Middle East
  • EUR/ $15 for flights within Northern Europe (Finland, Denmark, Sweden, Latvia, Norway, Estonia, and Lithuania)

Visit here for complete price list.

Finnair understands your emergencies, and so, it offers a hassle-free cancelation policy, according to which:

  • If you have reserved your flights 7 days before the flight’s take-off time, then you can easily cancel that flight ticket within 24 hours of the purchase without any penalty charges. This condition applies to flights from/to the U.S.
  • Please note that credit card charges and service fees are non-refundable.
  • You can cancel your reservation if you’ve booked your flights directly from the Finnair official website.
  • Passengers can easily claim their refund by submitting the refund form. However, if a travel agent is involved in the flight reservation, then contact him to make the cancelation and complete the refund procedure.
  • Cancelation and refund depend on the fare type. Like no refund will be given in the basic fare type of Economy Class; however, refund permitted for a fee in value fare type of the Economy Class. It is advised to check the details of these fare types while making a flight reservation.
  • You can also purchase Finnair cancelation cover and get easy refunds if you are unable to board the flight due to a mishappening in the family or sudden sickness. It costs EUR11.90 for flights within Finland and Europe and EUR 29.90 for flights to the Middle East and Intercontinental flights. Click to know more.

Visit here for complete information.

To cancel your Finnair flights,

  • Visit the ‘Manage’ section available on the top of the home page, enter your Family Name and Booking reference to log-in to your account, and cancel your reservations with ease.
  • Alternatively, you can get in touch with the Finnair Customer Care to cancel your reservation.

It is suggested to go through the cancelation policy before making any changes.  

  • If you have made flight reservations 7 days before the flight departure, then you can easily cancel it without paying any penalty charges within 24 hours of the purchase. This condition applies to flights from/to the U.S.
  • You can easily claim the refund by submitting a refund form. However, if a travel agent is involved in the flight reservation, then contact him to complete the refund procedure.
  • Credit card charges and service fees are non-refundable.
  • You can also purchase Finnair cancelation cover and get easy refunds. This cover protects you if you are unable to board the flight due to some mishappening in the family or sudden sickness. It costs EUR11.90 for flights within Finland and Europe and EUR 29.90 for flights to the Middle East and Intercontinental flights. Click to know the complete information.

You can visit here for additional information.

Please go through the Finnair Booking Policy before making a flight reservation.  

  • If you have made flight reservations 7 days before the flight departure, then you can easily cancel it without paying any penalty charges within 24 hours of the purchase. Cancelation can be easily made either by visiting the Manage Booking section or by contacting the Finnair Customer Care. Visit here to know more.
  • Most of the fees and unused taxes are refundable; however, credit card charges and service fee are non-refundable. Fill the refund form to get easy refunds. The refund will be issued within 20 days of submitting the refund request for cheque purchases and within 7 days for credit card transactions. Click the link to know more details.
  • Finnair offers you a group booking facility; however, no advance check-in facility is available for passengers traveling in a group due to security reasons. Advance group check-in of 20 passengers or more is only allowed at Helsinki airport. To know more, visit the link here.

You can use various payment options while making Finnair flight reservations. These include cheque payment and major credit cards such as American Express, Visa, Diners Club, and MasterCard/ Eurocard. Visit the link for additional information.

Yes, Finnair tickets are refundable; however, you need to consider the following rules:  

  • Only those flight tickets booked from/to the U.S. that are reserved 7 days before the final departure and canceled within 24 hours of the procurement are fully refundable.
  • To get refunds, you need to complete the refund form. However, you must cancel the flight before seeking the refund.
  • The airline will issue the refund within 7 days of the receipt of the refund form for credit card transactions and within 20 days for cheque transfers.
  • Please note that the amount refunded will depend on your ticket or fare type. Like no refund will be given in the basic fare type of Economy Class; however, refund permitted for a fee in Economy Class value fare type. It is advised to check the details of these fare types while making a flight reservation.
  • Service charges and credit card fee are completely non-refundable.

Visit here for additional assistance.

The airline offers you three options in check-in:

Online Check-In

You can do your online check-in 36 hours before the flight departure. Please note that this facility is available 24 hours a day. While for flights to/ from the U.S., the service opens 24 hours before the scheduled flight departure. However, it is not available for certain airports such as Split, Rimini, Dubrovnik, Dalaman, and Salzburg. For more information, click here.

Mobile Check-In

Mobile check-in opens 36 hours before the flight’s take-off time (24 hours before the departure for flights to/ from the U.S.) and is available 24 hours a day. You can do the mobile check-in for Finnair operated flights even if the connected flight is included in the journey. Download the app on your mobile device, complete your check-in, and get your e-boarding pass conveniently either via email or SMS link. In addition to this, you can opt for the automated check-in option. If you have provided your number, then the airline will check you in automatically 6 hours before the flight departure and you can easily get your boarding pass on your mobile phone. Click here for more.

Airport Check-In

You can check-in either via one of the self-service kiosks or at the dedicated check-in counter at the airport. These kiosk machines are available at various airports such as Amsterdam, Beijing, London, and Manchester.

Check-in Deadlines

Make sure to check-in at least 45 to 75 minutes before the flight’s take-off time, depending on your destination city. Also, please note that check-in opens 24 hours and closes 75 minutes before the flight departure in case of direct flights from Helsinki to the U.S.

  • Flights from Finland to Finland: 45 minutes before the flight’s take-off time
  • Flights from Europe to Europe: 45 minutes before the flight’s take-off time
  • Flights from Europe to Asia, Central America, and the Middle East: 1 hour before the flight departure
  • Flights from Europe to the USA: 75 minutes before the flight’s take-off time
  • Flights from Asia, Americas, and the Middle East to all destinations: 1 hour before the flight departure (90 minutes before for Kowloon railway station)

For additional information, visit here.

Yes. There are two ways to do web check-in:

Online Check-In

You can do your online check-in 36 hours before the flight departure. Please note that this facility is available 24 hours a day. While for flights to/ from the U.S., the service opens 24 hours before the scheduled flight departure. However, it is not available for certain airports such as Split, Rimini, Dubrovnik, Dalaman, and Salzburg. For more information, click here.

Mobile Check-In

Mobile check-in opens 36 hours before the flight’s take-off time (24 hours before the departure for flights to/ from the U.S.) and is available 24 hours a day. You can do the mobile check-in for Finnair operated flights even if the connected flight is included in the journey. Download the app on your mobile device, complete your check-in, and get your e-boarding pass conveniently either via email or SMS link. In addition to this, you can opt for the automated check-in option. If you have provided your number, then the airline will check you in automatically 6 hours before the flight departure and you can easily get your boarding pass on your mobile phone. Click here for more.

Check-in Deadlines

Make sure to check-in at least 45 to 75 minutes before the flight’s take-off time, depending on your destination city. Also, please note that check-in opens 24 hours and closes 75 minutes before the flight departure in case of direct flights from Helsinki to the U.S.

  • Flights from Finland to Finland: 45 minutes before the flight’s take-off time
  • Flights from Europe to Europe: 45 minutes before the flight’s take-off time
  • Flights from Europe to Asia, Central America, and the Middle East: 1 hour before the flight departure
  • Flights from Europe to the USA: 75 minutes before the flight’s take-off time
  • Flights from Asia, Americas, and the Middle East to all destinations: 1 hour before the flight departure (90 minutes before for Kowloon railway station) 

For additional information, visit here.

You need to check-in online 36 hours before the flight departure and this facility opens 24 hours a day. However, check-in opens 24 hours before the flight departure if you are traveling from/to the U.S. It is advised to check-in at least 45-75 minutes before the flight’s take-off time, depending on your destination city.

  • Flights from Finland to Finland: 45 minutes before the flight’s take-off time
  • Flights from Europe to Europe: 45 minutes before the flight’s take-off time
  • Flights from Europe to Asia, Central America and the Middle East: 1 hour before the flight departure
  • Flights from Europe to USA: 75 minutes before the flight’s take-off time
  • Flights from Asia, Americas and Middle East to all destinations: 1 hour before the flight departure (90 minutes before for Kowloon railway station)

Follow the link to know the complete information.

Yes, Finnair provides a myriad of vacation offers to various popular destinations such as Austria, Germany, Maldives, Japan, Denmark, and many others. Choose the option that is suitable for you and enjoy your holiday without spending much. To know more about the vacation offers, call at +358 9 818 0810.

Visit this link for further assistance.

Yes, Finnair offers a mobile app which helps you in managing your trip in the most convenient manner. It is available for both Android as well as iOS devices. Download it on your smartphone to:

  • Upgrade your travel class from anywhere
  • Add extra bags as needed
  • Complete mobile check-in with ease and print boarding pass
  • Get access to all your travel documents
  • Get updated with the important flight information

Read here for more details.

You can easily manage your Finnair bookings by visiting the “Manage” section on the top of the homepage. Enter your family name and booking reference to log in to your account.

Manage Booking option lets you:

  • Pick your desired seat in advance
  • Make easy flight cancelation
  • Pay for an additional baggage
  • Upgrade your contact details
  • Review your flight details
  • Select your preferred meal
  • Change your flight schedule and a lot more.

You can easily book Business Class with Finnair and enjoy luxury at its best.

  • Visit the ‘Book’ section on the top of the home page.
  • Enter your departure and arrival city, the number of passengers, and choose ‘Business Class’ from the drop-down menu.

Alternatively, you can upgrade your travel class to the Business Class in many ways:

  • By using your Finnair plus award points
  • By placing a bid
  • By grabbing the last-minute offer to get an instant upgrade

Visit here to know more about the upgrade option.

You can take your lovable pet on-board; however, certain conditions apply:  

  • Pets can travel in the cabin as well as in the hold, depending on the combined weight of the pet and the container.
  • If you are taking your puppy along with you, then ensure it is at least 8 weeks or older.
  • Only small pets like dogs, cats, rabbits, and other rodents whose weight is up to 8kg including the container can travel in the cabin. If the weight of the pet and the container exceeds 8kg and less than 50 kg, then they have to travel in the hold.
  • If the combined weight of the pet and the carrier exceeds 50kg, then they must be transported as cargo.
  • If you are transporting multiple pets of identical size in one container, then the weight of each animal must not exceed 14kg.
  • If you are carrying pets in a soft carrier, then the maximum dimensions can be 56X45X25cm, and if you are using a hard pet carrier, then its dimensions must not exceed 35X30X20cm.
  • Please remember that you cannot bring pets in the Business Class of intercontinental flights, due to space issues.

Finnair will charge an additional fee for bringing pets onboard, except duty dogs and guide dogs. This extra fee depends on the flight route.

For Flights within the Middle East and Europe

  • EUR 40 – For Pet in Cabin
  • EUR 75 – For pet in the hold with a combined maximum weight of 50kg

For Intercontinental Flights

  • EUR 75/ $100 – For pets in Cabin
  • EUR 300/ $400 – For Pets in the Hold with a combined maximum weight of 50kg

Please read here for additional assistance.

To get the Finnair customer care number, you can visit the ‘Customer Care’ section on the home page and then go to the ‘Contact us’ option. For any trip-related queries, you can easily contact them at +358 9 818 0800. You can call them anytime and get your issue resolved in no time. On the contact us page, you can select your desired country to find out the specific contact details. Moreover, you can also ask your query on the airline’s Facebook or Twitter account. Visit the link for complete information.

Yes, the airline offers such a service. If you’ve left anything onboard or at any of the public areas of the Helsinki Airport, then don’t panic and contact Finland’s Found Property service either by giving a call at +358 600 41 006 or by using this link here.

If you’ve left your personal items at some other airport, then contact the airport authorities as soon as possible. Click here for more details.

  • You can file a report of your missing baggage at the Arrival Service desk at the destination city and get a PIR (Property Irregularity Report) with a unique report number.
  • With the help of this report number, you can come to know about the current situation and also update your contact info through the WorldTracer service.
  • If your missing baggage has not been traced within 72 hours, then you will have to fill the Baggage Tracing Form for in-depth baggage details.

Visit here for complete information.

You can stay updated with the Finnair latest news by visiting the ‘News Archive’ section. There, you can easily find out the year-wise latest releases and current news. You can also subscribe to their newsletter to know the best offers. Furthermore, you can follow Finnair on its social media handles as well to get up-to-date airline information.

Yes, you can easily make necessary changes to your Finnair Flights by logging in to your ‘Manage Booking’ account. Enter your family name and booking reference, and proceed to make the desired changes.

You can easily:

  • Make the required changes to your flight time
  • Upgrade your contact details
  • Cancel your reservation
  • Change your name; however, this is a paid service

Visit here for more information.

Currently, this option is not available with Finnair flights; however, you can easily select your seat in advance.

  • Pick your desired seat either at the time of flight booking online or by using your Manage Booking account.
  • This is a paid service, and you will have to pay the applicable fee for selecting your seat.
  • Please note that if you have booked a chargeable seat and you make changes to your flight times/date later on, then you will have to book that paid seat again in the new flight.
  • You can also choose your seat at the time of online check-in, which opens 36 hours before the flight departure (24 hours before for the flights to/from the U.S.).

Visit here for more information.

As per the airline’s unaccompanied minor policy:

  • Children aged between 5 – 11 years old are considered unaccompanied minors and will be taken care of while flying alone in Finnair flights. For flights to/ from the U.S., this age limit extends to 15 years.
  • One can also avail this unaccompanied minor service for children aged between 12 and 17 years; however, it is not mandatory.
  • Children below 5 years can travel only if they are accompanied with an adult of at least 16 years of age or a guide of minimum 18 years of age; however, the accompanying adult must be of 18 years or more on the international flights.
  • You will be charged an extra fee to avail this service and this fee depends on the flight route such as:

EUR 40 – For flights within Scandinavia, Finland, and the Baltics

EUR 60 – For flights within Europe and the Middle East

EUR 120 – For intercontinental Flights

Click this link for additional information.