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About Frontier Airlines

Frontier Airlines is an ultra-low-cost carrier headquartered in Denver, Colorado. Currently, it is the eighth-largest airline in the U.S., serving over 100 cities in Canada, Jamaica, Mexico, Puerto Rico, the Dominican Republic, and the United States. Frontier is committed to offering lower airfares so that people can travel more often and explore new places. The main hub of Frontier Airlines is the Denver International Airport.

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Frontier Airlines Frequently Asked Questions

There are multiple ways by which you can know about the status of Frontier Airlines flights:

  • Through the Airline’s Website: Visit the airline’s official website, and you can easily track the status of your flight either by entering your departure and arrival cities or by flight number.
  • Through the Mobile App: Download the free ‘Frontier Airlines’ mobile app on your smartphone, available for both Android and iOS, and you can quickly check the details of your upcoming flight.
  • Email Flight Status: Worry not as the airline automatically sends regular email notifications regarding your flight status.
  • At the Airport: You can visit the respective airport terminal to know about the flight’s departure and arrival information.

You can print your Frontier Airlines boarding pass in the following ways:

During Online Check-In Using a Laptop or Desktop

You can print your boarding pass while doing online check-in using a laptop or desktop. It begins 24 hours and ends 45 minutes before your domestic flight’s scheduled departure. In the case of international flights, the web check-in closes 60 minutes before the flight’s take-off time.

Using Frontier Airlines Mobile App

By using the Frontier Airlines’ mobile app, you can do check-in for your flight and get the boarding pass directly to your smartphone. It is easy and convenient.

On Self-Service Kiosks or at Check-In Counters

You can visit one of the self-service kiosks or the check-in counters at the airport to print your Frontier Airlines boarding pass. Keep your confirmation code and email, passport, credit card, and ID handy for a quick check-in at the airport.

Frontier Airlines baggage charges vary depending on the date of your trip. You save more when you buy bags online as early as possible before your travel date. As per the baggage limit, you are allowed to carry:

  • Only one personal item (such as a purse, briefcase, or kid’s backpack) measuring not more than 8"D X 18"W X 14"H. It should be kept and fit under the seat in front of you.
  • A carry-on bag, not more than 10"D X 16"W X 24"H in size and weighing less than 35 lbs. It must fit in the overhead bin of the flight.

Checked-in baggage should be within 62 linear inches collectively, including length, width, and depth and not weigh more than 50 lbs.

Anything exceeding beyond this size and dimension will be considered overweight, and you will be charged an additional $75 for exceeding weight and another $75 for exceeding linear inch limits. However, if your bags go over 100 lbs* and/or over 110 linear inches, the airline will not accept them.

Frontier Airlines offers you several baggage categories, such as checked baggage, carry-on baggage, sports equipment, and special items and charges differently based on size, weight, etc. Some of these baggage categories mentioned below:

  • Personal Items: Only one personal item (such as a purse, briefcase, kid’s backpack) with dimensions 8"D X 18"W X 14"H is allowed. It should be kept and fit under the seat in front of you.
  • Carry-On Bag: You bag should have dimensions not more than 10"D X 16"W X 24"H

and weighs less than 35 lbs. It must fit in the overhead bin of the flight.

  • Checked Bags: Make sure that your checked bag measures 62 linear inches collectively, including length, width, and depth and does not weigh more than 50 lbs. Large duffel bags, large suitcases, and sporting equipment are included in this category. It must be purchased up to 45 min before domestic and 60 minutes before your international flights. Anything exceeding beyond this size and dimension will be considered overweight, and you will be charged an additional $75 for exceeding weight and another $75 for exceeding linear inch limits. However, if your bags go over 100 lbs* and/or over 110 linear inches, the airline will not accept them.
  • Sports Equipment and Special/Fragile Items: Items such as hockey, balls, media equipment, scuba gears, or any fragile items fall in this category. Depending on the size and weight of your item, oversized, checked bag, and overweight will be charged as applicable. (Click here for more)

Frontier gives you the option of buying extra bags. Before purchasing them, you can calculate the bag prices using the ‘Bag Price Checker.

You can buy bags:

  • Online by visiting this page on your laptop or computer.
  • Using the mobile app on your smartphone, Or
  • At your origin airport.

To calculate bag prices for your upcoming or new trip with Frontier Airlines flights, click here.

For any further information on Frontier Airlines baggage policy and price, click here.

As per the Frontier Airlines cancelation policy, you can cancel your reservation.

You will be eligible for a full refund if you cancel your air tickets up to 24 hours of your booking time. Also, tickets purchased within seven days of your travel date are subject to a cancelation fee. If you have booked your tickets using the WORKS program, you will get 100-percent of a refund with NO cancelation fees. Review the airline’s cancelation policy here.

Please note that the tickets must be canceled before your flight’s scheduled departure time to retain their value. To request a refund on your reservation, fill out this form.

There are times when things don’t go as you plan and have to cancel your flight. Frontier Airlines understand that, and therefore, gives you the flexibility to cancel your flight. Except for tickets purchased for travel within seven days or 168 hours, all your tickets are eligible for a full refund only when canceled within 24 hours of the original booking time.

Economy tickets must be canceled before your flight’s departure time to retain its value.

You can request for a refund by logging into ‘My Trip’ section of ‘Managing Booking’ page or fill out the online refund form. If you have purchased the WORKS program, apply for the new ticket without any penalty, or preserve the value of your purchase to use within one year of the transaction date.

Frontier Airlines booking is available online 24x7 on its official website. You can easily book, cancel, or manage your reservations without any hassles.

  • Except for tickets purchased for travel within seven days or 168 hours, all your tickets are eligible for a full refund only when canceled within 24 hours of the original booking time.
  • You can get a 100% refund on your Frontier Airlines tickets when you cancel it within 24 hours of its booking. Visit this page to know more.
  • If you are looking to book group travel for 10 or more passengers, please click the following link to the Group Travel page to find the details. To start the booking process for group travel, please find the form here.
  • To pay for your flight bookings, you can use either of the card options that include Mastercard, Visa, American Express, and Discover. Please note that Frontier Airlines currently does not accept payment in the form of PayPal, Apple Pay, Google Pay, Samsung Pay, or Venmo.

Please note that a reservation fee of $10 is applicable when booking over the phone.

Yes. All Frontier Airlines tickets, except those which have been purchased for travel within seven days or 168 hours, are eligible for a full refund within 24 hours of booking.

However, tickets purchased for travel within seven days or 168 hours will be held as credit and cancelation fees apply to them.

If you have purchased tickets from the WORKS, you can cancel it and enjoy full refunds on them.

You can request for refunds by filling out the ‘Online Refund Form.

Frontier Airlines offers five ways to do check-in:

Online Check-In:

Online or web check-in is available from sixty minutes to 24 hours before your flight’s departure time. It can be done in the following ways:

  • Visit flyfrontier.com
  • Find ‘My Trip/Check-In’ page.
  • Enter your credentials ‘Last Name’ and ‘Confirmation Code.’
  • You can view your journey details, purchase bags or seats, and finally print your boarding pass.

Mobile Check-In

The Frontier Airlines mobile app, available for both Android and iOS, lets you quickly do the check-in and sends you the boarding pass on your email id.

Airport Check-In

The airline offers self-service kiosk machines at many airports, using which you can do the check-in for your flights. You will need the confirmation code and email, credit card, and ID, or passport to proceed with the check-in process and can easily print your boarding pass then and there. Check-in counters are also available at all airports for your convenience.

Priority Check-In

This service is available only for passengers who have purchased one of the airline’s bundles or if you are a FRONTIER Miles Elite-level member. A separate Priority Check-In lane is provided to these passengers.

Yes, the process for doing online or web check-in for your Frontier flights is easy. You can do it in two ways:

Web Check-In

Web check-in is available from sixty minutes to 24 hours before your flight’s departure time. It can be done in the following ways:

  • Visit flyfrontier.com.
  • Find ‘My Trip/Check-In’ page.
  • Enter your credentials ‘Last Name’ and ‘Confirmation Code.’
  • Finally, print your boarding pass.

Mobile Check-In

The Frontier Airlines mobile app, available for both Android and iOS, lets you quickly do check-in and sends you an e-boarding or digital boarding pass on your mobile.

There is a specific time frame within which you need to do the check-in for your Frontier flights:

  • For domestic flights, you need to do check-in thirty minutes (30 min) before the flight’s scheduled departure time.
  • If you are flying on International flights, you must do check-in sixty minutes (60 min) before your flight’s scheduled take-off time.

It is suggested that you arrive at the gate for boarding no later than thirty minutes before your flight’s scheduled departure.

No, Frontier Airlines does not offer any separate vacation offers. However, you can save in several ways by choosing from a range of deals and offers. Whether you want to book a hotel or car rental for a lower price or book flights at cheap fares, you can do everything on the airline’s website by visiting this link.

Yes, Frontier Airlines has a mobile app available for both Android as well as iOS users. Through this, you can:

  • Book flights
  • Do mobile check-in
  • Get mobile boarding pass
  • Check flight status
  • Check interactive route map and much more.

You can easily manage your Frontier Airlines reservations by logging on www.flyfrontier.com or using the airline’s mobile app.

Follow the steps below to manage your bookings:

  • Visit the Frontier Airlines website, or log in to your account on the mobile app.
  • Go to ‘My Trip’ on the website or ‘My Flights’ on the app to retrieve your booking.

You can now manage reservations as per your needs.

As Frontier Airlines is a low-cost airline, it offers one standard type of seating across all of its aircraft. Therefore, the option for upgrading to any higher class is unavailable as of now.

Domestic dogs, cats, guinea pigs, rabbits, hamsters, or small household birds may be carried on flights within the United States. For this Frontier Airlines charges one-way directional fees of $75. In case of all international destinations, only domestic dogs and cats are allowed to travel on flights.

Few things to remember when carrying a pet:

  • You need to keep your pet inside the traveling container, which should be large enough for the pet to move, turn around, or lie down in a comfortable position.
  • Also, the container must be kept underneath the seat in front of you. However, if the container doesn’t fit under the seat, inform the airline’s crew staff and they will further assist you with the same.

For detailed information on the pet policy, please visit this page.

If you have any questions related to your reservations, flight information, or any other travel-related queries, you can contact on 801-401-9000. It is available 24 hours a day and seven days a week.

You can provide your valuable feedback or compliments using this form.

Yes indeed! Frontier Airlines offer Lost and Found Service and make full efforts to find and return your lost item(s), left in the airplane or at the airport.

By filling out the ‘Lost Item Form,’ you can report the airline about your missing item (s). After the airline locates your lost item, they will contact you via email to verify whether the item is yours and arrange for shipping.

To get more information regarding your lost item, please visit this page.

You can stay updated with the Frontier Airlines latest news by visiting the Newsroom page at the bottom of the airline’s official website. You will get to read the latest news on the airline along with national and city news.

Yes, you can make changes or cancel your Frontier Airlines flights as per your emergencies. Log in to ‘My Trip,’ and you can easily manage your bookings on the website or through the mobile app.

If you’d like to change your name on your ticket, then a fee of $75 is applicable. Also, when planning to make any other change in addition to the name change, it will cost you $75 as well as $119.

You can call Frontier Reservations number at 801-401-9000 for changing the name on your tickets.

Yes. Frontier Airlines gives you options to choose your seat during or after booking, or at the time of check-in. You can log in to ‘My Trip’ section and manage your seating preference as per your requirement.

If not selected, the airline automatically assigns you a random seat free of charge during check-in or before the scheduled departure of your flight.

Click here for more information on choosing your seats.

Under Frontier Airlines unaccompanied minor policy starting November 1, 2018, children under the age of 15 years must travel with another passenger who is at least 15 years old. The airline does not accept unaccompanied children who are less than five years of age.

Please note that unaccompanied minors can only travel on non-stop flights, excluding international flights.

If you are planning to travel with an unaccompanied minor (s), please note that Frontier Airlines charges a fee of $110 per direction, per child, which includes an in-flight beverage and a snack.

For detailed information on the unaccompanied minor policy of the airline, visit this page.