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Hawaiian Reservations with Faremart icon-areo

About Hawaiian

Hawaiian Airlines is the largest airline and flag carrier of Hawaii, the U.S. It is based in Honolulu, and is the oldest and the 10th largest commercial airline in the United States. Its main hub is Daniel K. Inouye International Airport situated on the island of Oahu and secondary hub is Kahului Airport located on the island of Maui. The airline serves several destinations in Asia-Pacific countries and territories with direct flights and non-stop international flights from Honolulu to Tahiti, South Korea, Japan, Australia, and New Zealand.

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Hawaiian Frequently Asked Questions icon-areo

To check your flight status, go to the Manage Flights section on the website of Hawaiian Airlines. Enter your flight number and select the day and date of departure to see the latest flight status.

Or go to their Customer Help section to see the following information:

Flight Schedule- Enter your departure and arrival city along with the date. Click on Continue to see the schedule status.

Flight Status- To confirm your flight status, enter the flight number and click the option- Check Flight Status.

To receive notifications about any changes and cancelations on your mobile device, you need to sign up for the text message flight notifications.

To know how to sign up, click here.

To avoid long queues at the airport and based on your convenience, you can choose amongst the three check-in options for your Hawaiian Airlines and get your boarding pass printed without any hassles:

Web Check-in

You can do online check-in using your computer or laptop. Go to Manage Flights section, choose Check-in from the dropdown menu. Enter the details and follow the instructions and get your boarding pass in lesser time.  

Mobile App Check-in

Download the travel app of Hawaiian Airlines and check-in with your smartphone. Go to Manage My Trip section, enter the details required for the mobile check-in and have your boarding pass sent on your registered email id.

Airport Check-in

Check-in at the airport using one of the airline’s self-service kiosks. You can take assistance from a Hawaiian Airlines representative. Enter your confirmation code, an E-Ticket, or HawaiianMiles number, to proceed with the check-in process and print your boarding pass then and there.

Two (2) pieces of checked baggage are allowed per passenger at no additional charge. Baggage will be weighed and measured to ensure it meets the dimensional requirements permitted for normal baggage allowance, it will be weighed and measured by adding length, width and height.

  • The total linear dimension allowance is 62 inches (157 cm).
  • Baggage weighing more than 100 lbs. (45 kg) per piece will not be accepted.

Any excess baggage will be accepted by the airline only upon payment of excess baggage charges and the checked baggage will be subject to checked bag fees and any additional applicable excess piece, weight, or oversized baggage charges as stated in this rule.

Charges for the excess baggage will apply from the point where it has been accepted for transportation to the point at which baggage is checked or transported in the passenger compartment. Baggage connecting to other airlines will also be subject to the connecting airline's excess charges, in addition to the carrier's excess charges.

To know about the applicable fee for excess checked baggage, click here.

Carry-On Baggage

Any baggage carried on board should be stored in carry-on compartments of the flight, under a seat in your custody, or in an overhead compartment approved for the carriage of such baggage. The baggage allowance is as follows:

Maximum size is 45 linear inches (9x14x22) and maximum weight is 25 pounds per passenger.

The airline has a limit of one (1) piece of carry-on baggage, which may be subject to change anytime without prior notice. In addition to the carry-on bag, you may carry a personal item such as a purse, briefcase, laptop computer, backpack, or a similar piece.

In case your flight is full, the airline reserves the right to stow carry-on baggage in the cargo compartment of the aircraft.

Checked Baggage

Two (2) pieces of checked baggage are allowed per passenger at no additional charge. Baggage will be weighed and measured to ensure the baggage meets the dimensional requirements permitted for normal baggage allowance, it will be weighed and measured by adding length, width and height.

  • The total linear dimension allowance is 62 inches (157 cm).
  • Baggage weighing more than 100 lbs. (45 kg) per piece will not be accepted.

Exception: Baggage for travel between the United States and Australia, New Zealand, or French Polynesia (Papeete, PPT) weighing more than 70 lbs. (32 kg) per piece will not be accepted.

To know about the baggage allowance policy, click here.

Baggage must be checked at the city or airport office designated by the carrier and in advance of flight departure time as prescribed by the airline.

The baggage must bear the passenger’s name on it. Baggage identification labels will be given free of charge by the carrier.

Live animals will not be checked beyond a point of transfer to another carrier.

Baggage will not be checked under some circumstances that are listed here.

Whether you have a confirmed reservation or not, or you have completed any portion of travel covered under your booking, the airline may cancel your complete reservation due to the following reasons:

  • If you fail to board any reserved flight operated or marketed by Hawaiian, or if any other carrier cancels your reservation for failing to board its flight.
  • If you fail to check in or you have not purchased your tickets at least one hundred twenty (120) minutes before the scheduled departure time.
  • if you are not available at the boarding gate to board the aircraft at least thirty (30) minutes before the scheduled departure, irrespective of whether or not you have checked in for your flight.

For more details on the cancelation policy, please read this.

Please note that cancelations to reservations can’t be done online. So, you need to call Hawaiian Airlines Reservation Department. Once your reservation is canceled, you will have one year from the date of purchase to rebook through their Reservations Department.

For additional information on the cancelation, please visit this link.

Cancelations to reservations can’t be done online. So, you need to call Hawaiian Airlines Reservation Department. Once your reservation is canceled, you will have one year from the date of purchase to rebook through their Reservations Department.

For additional information on the cancelation, please visit this link.

As per the booking policy of Hawaiian Airlines:

  • Tickets are non-transferable.
  • Tickets are non-refundable unless otherwise specified.
  • Wholly unused tickets are valid for transportation for one year from the date of purchase.
  • Partially used tickets are valid for transportation for one year from the date of initial use.
  • When making changes (date/flight, reroute, or other), any applicable difference in fare (greater than $0) will be charged from you in addition to any applicable change fee. No refund or credit will be provided if a flight change is made and the applicable new fare is less than the original fare paid.
  • If you buy a separate ticket of another carrier or Hawaiian Airlines that departs sooner than their Minimum Connection Times allow, your checked baggage will not be checked to the final destination on your separate ticket.

Some special conditions and rules apply to your reservation/booking. Please read them here.

Yes, Hawaiian Airlines tickets are refundable but certain rules apply. As a general rule, you will be refunded for surrendering an unused ticket or avoided portion of a ticket based on some terms and conditions:

  • Hawaiian Issued Tickets Only, i.e., tickets identified with carrier code (173).
  • In case of a completely unused ticket, the refund will be the amount equal to the fare and charges applicable to the original ticket issued to you. And for partially used ticket, the refund will be the amount equal to the difference between (i) the fare and charges applicable to the original issued Ticket and (ii) the fare and charges applicable to the used portion of the Ticket.
  • No refunds are eligible for the tickets surrendered to us after 12 months of the original issue date of the ticket.

For detailed information about the exceptions related to the Refund policy for both voluntary and involuntary refunds, please visit this page.

To avoid long queues at the airport and based on your convenience, you can choose amongst the three check-in options for your Hawaiian Airlines:

Doing web check-in for Hawaiian Airlines is an easy process.

  • Visit the official website of the airline on your computer.
  • Select the option Check-in from the drop-down menu of Manage Flights.
  • Fill in the details such as your confirmation code and last name to proceed with the check-in.

To check-in for your flights on the go, you can download the travel app of Hawaiian Airlines and have your boarding pass sent on your email.

Online check-in for Hawaiian flights is available 24 hours and 60 minutes before the scheduled departure.

If doing the check-in at the airport, there are different cut-off times available depending on the destination: 

  • Neighbor Island Destinations: 30 minutes before departure
  • North America Destinations: 45 minutes before departure
  • International Destinations: 60 minutes before departure is the cut-off time

Those with bags cannot check in any sooner than 4 hours before the departure.

Yes, the airline provides you with the option of Hawaiian Airlines vacation packages. There are various choices to opt from such as Flight & Hotel; Flight & Car; Flight, Hotel, & Car; Hotel & Car or Hotel only. It helps you save time and money by offering you a complete package, including hotel, car, and air travel. Get all this in the best price and avail special offers on your package.

With Hawaiian Airlines Vacations, you can also earn HawaiianMiles on the flights operated by Hawaiian Airlines as well as bonus miles for special partner promotions.

Know more about Hawaiian Airlines Vacation by visiting this page.

Hawaiian Airlines makes flying easier for you by offering its travel app. Available for iOS and Android devices, this app lets you do the check-in faster for your flights, print your boarding pass, gives real-time notifications about gate and flight changes, and offers airport maps. Besides this, you can access its chat feature to get the answers to your questions and use the app to stream movies onboard on your e-devices.

Managing bookings with Hawaiian Airlines means you can do the check-in, make changes to your flights and seats, buy an upgrade, track your flight status, and much more. To manage your itinerary, you need to visit Manage your Trip section on the website of Hawaiian Airlines. Put in the required information like your Last Name and the Confirmation Code and you will be directed to the page where you can change or view your itinerary.

You can upgrade your existing reservation with Hawaiian Airlines by changing your reservation online. But upgrades are available only within 24 hours of the scheduled departure and need to be purchased through web check-in or kiosk check-in.

Upgrade with Hawaiian Miles

To upgrade to a First or Business class, you can use hard-earned HawaiianMiles by contacting Hawaiian Airlines Reservations. However, HawaiianMiles upgrades must be completed no later than 26 hours before the scheduled departure.

To know about the prices of Mileage Upgrade, please click here.

Hawaiian Airlines allows pets to travel in the cabin and as checked baggage and in the cargo compartment.

However, the airline restricts the transportation of pets in cargo in cases of extreme temperatures. And due to inadequate space, each flight limits the number of animals traveling onboard. So, as soon as you plan your travel, the airline recommends you get your and pet’s tickets booked. To do so, you can call them directly at 1-800-367-5320, advising the agent that you are going to fly with your pet.

Note: All animal kennels are subject to inspection and approval by Hawaiian Airlines.

In the Cabin

In the passenger cabin of inter-island flights and flights leaving the State of Hawaii, only small dogs and cats can travel. But, the combined weight of the pet and carrier should not exceed 25 lbs (11 kg). Each passenger is allowed to travel with only one carrier and only one animal per carrier is permitted (except for 2 puppies or kittens from the same litter or breed).

Pets traveling in the cabin of inter-island flights are entitled to a fee of $35. While for all other flights, the fee is $175 (each way).

Checked Pets

As per the policy of pets in the checked baggage dogs, cats, and household birds can be transported, if the combined weight of both- the pet and carrier is below 70 lbs (32 kg). The applicable fee for checked pets for inter-island flights is $60 (each way) and for all other flights, it is $225 (each way). Only one pet is allowed in each carrier, except for 2 puppies or kittens from the same litter or breed.

In Cargo

If your pet is traveling alone or is exceeding the permitted weight limit in the hold, Hawaiian Airlines offers the facility of transporting them with their Cargo Department. For more information, they can be contacted at 1-877-422-2746.  

To know about the carrier guidelines and other restrictions, please visit this link.

For general inquiries, you can call Hawaiian Airlines 24*7 customer support at 1-800-367-5320. For other additional numbers available in the U.S.A., Canada, Asia, Europe, and South Pacific, please visit this page.

If you have forgotten something on the aircraft, you can contact a Hawaiian Airlines representative and let them know where you were sitting and the type of item you left behind so that they can find it for you. Please note that Hawaiian Airlines will not be liable for any items left on the aircraft. As soon as you realize, you can get in touch with one of their representatives. If they find something, it will be returned to the Central Baggage Service at the airport.

If you have left anything at the ticket counter or gate that come under the jurisdiction of TSA, it is suggested you contact the airport directly.

You can get the latest news on Hawaiian Airlines by visiting its Newsroom Page. Visit the website of the airline, select Our Airline option displayed at the top of the webpage. From the dropdown, select Newsroom to access the news page.

This section is all about the latest news about the airline, its new releases, awards and recognition, image gallery, and more.

Yes, Hawaiian allows you to make changes to your flight to a different date or destination. Log in to your My Trips page and click "Change Flight." Alternatively, you can call the Reservations Department of the airline.

Please note flight changes and cancelations cannot be done on the Hawaiian Airlines app.

There is a cost involved with regards to flight changes. It will be the difference in fare at the time of re-booking, plus the change fee.

To know about the applicable change fee, please click here.

Yes, you can make changes to your assigned seat. It is simple.

  • Go to com and log in to your HawaiianMiles account.
  • Click on your name in the upper right corner.
  • Select “My Trips” from the dropdown menu.
  • Click “Open Itinerary” to access the trip you’d like to change.
  • On the Itinerary page, scroll down to the Seat Assignment section and click “Change Seats”.
  • Select your desired seats for each flight and click “Continue”.

Or you can get in touch with the customer support center of the airline.

Children aged between 5 - 11 years traveling alone or with one or more other children aged 5 – 11 years only are considered “Unaccompanied Minors.” Any child traveling as an Unaccompanied Minor must have reached his or her 5th birthday by the date of travel and will be required to do some necessary paperwork and pay a fee at the time of check-in.

Applicable Fee

For travel within the State of Hawaii, there is a fee of $35.00 per Unaccompanied Minor applicable for each segment from the designated point of departure to the designated destination, via the designated route of a ticket. This fee is in addition to the cost of the ticket.

For travel between the Continental USA and Hawaii (each way), there is a fee of $100.00 applicable per Unaccompanied Minor, in addition to the cost of the ticket. Unaccompanied Minors will only be allowed on non-stop direct flights operated by Hawaiian Airlines.

For restrictions, documentation required, and other information on Unaccompanied Minor Policy by Hawaiian, please click here.