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About Japan Airlines

Japan Airlines or JAL is an international airline headquartered in Shinagawa Tokyo, Japan. Founded in August 1951, its primary hubs are at Tokyo International Airport and Narita International Airport. The JAL Group comprises of companies like J-Air, Japan Air Commuter, ZIPAIR Tokyo, and Ryukyu Air Commuter, which are the members of the Oneworld alliance. Its secondary hubs are Kansai International Airport and Osaka International Airport.

With a combined fleet of 169 aircraft, the airline operates scheduled passenger flights to over 92 destinations spread across Asia, Europe, the Americas, and Oceania. It has codeshare agreements with various domestic and international airlines, such as American Airlines, Garuda Indonesia, and Fiji Airways.

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Japan Airlines Frequently Asked Questions

There are multiple ways through which you can stay updated with Japan Airlines flight information and status.

Official Website:  Visit the official website of the airline and find the status of your flights either by clicking on By route option or By flight number under the Flight Status section on the homepage. You can also click on Search Flight Delay/Cancelation Information to know about any delays or cancelations of your flights.

E-Mail Notification: E-mail notifications will be sent to you once you have completed your flight booking. You will receive e-mail notifications:

  • About your booking
  • About your reserved flight
  • When there is a change to your reserved flight

To know more about e-mail notifications, click here.

Japan Airlines Mobile App:  For a comfortable travel experience, Japan airlines offers a mobile app which is compatible with both Android and iOS devices. Using this travel app, you can easily book your flights, manage your flight information, make changes to your bookings, etc.

Visit the Airport: To know the latest and real-time updates on your flights, you can visit the information desk at the airport.

It’s easy to print boarding the pass for your Japan Airline flight. There are multiple ways to do it:

Touch & Go Smart Boarding: Japan Airlines flight offers Touch & Go smart boarding for domestic flights without a check-in. It’s effortless and quick. You need to scan your 2D barcode or IC card at the security checkpoint and boarding gate to fly. For Information regarding smart boarding, click here.

Kiosk Check-In at the Airport: If you are a JMB or JAL cardholder, you can take a printout of the 2D barcode (e-ticket itinerary/receipt) at a Self Service Check-in and Ticketing Kiosk available at the airport. Boarding passes will be issued when checking as multiple travelers (up to 6) at once. For Information regarding Check-In at airport click here.

Note: Self Service Check-in and Ticketing Kiosks are not available in Rishiri, Okushiri, Matsumoto, Shizuoka, Komaki, Tajima, Oki, Amakusa, Tanegashima, Yakushima, Kikai, Okinoerabu, Yoron, Kitadaito, Minamidaito, Tarama, or Yonaguni Airports.

Web Check-In: For both domestic and international flights, web check-in service is available starting from 24 hours before the first scheduled flight. Once you have completed your web check-in, you will receive your boarding passes either by

  • E-mail: Home Print Boarding Pass and Mobile Boarding Pass will be sent to you via E-mail. However, this is applicable only for some routes.
  • Print: Take a printout of your Home Print Boarding Pass when it gets displayed on a separate screen. You need to carry this physical boarding pass with you to the airport.
  • iPhone/iPad Wallet: If you are an Apple user, the boarding pass will be issued to you by e-mail as an attachment file.

For detailed information regarding the web check-in services, please click here.

If you wish to get your boarding passes in advance, you can use the airline’s

Web Check-in “QuiC” service.

Mobile Check-In: You can use the Mobile App of Japan Airlines to get your Mobile Boarding Pass. This will be sent via e-mail as an attachment from 24 hours before the scheduled flight departure.

NoteYou must reach the airport at least 20 minutes before the flight departure and if you are traveling with baggage, you must arrive at the baggage counter at least 30 minutes before the actual departure time.

Rules for carrying baggage on domestic airlines

Carry-on Baggage: You can bring a personal bag and one additional bag on the flight with you that meets the following conditions:

  • Both bags should not exceed 10kg (22lbs).
  • Size of carry-on bags on flights with above 100 seats: Width: within 55cm ×Height: within 40cm×Dimension: within 25cm
  • Size of carry-on bags on flights with below 100 seats: Width: within 45cm×Height: within 35cm×Dimension: within 20cm

Note: If your carry-on baggage exceeds the free allowance, you will have to pay Extra Seat Charge of 11,300 yen (depends on the route) for an extra seat.

Know more about carry-on baggage here.

Checked Baggage: Carrying baggage up to 20kg is free of charge for each passenger.  And carrying up to 45kg for a First-Class passenger is free of charge.

  • Size of Baggage checked at Airport: Total outside dimension (length + width + height) should be within 50cm x 60cm x 120cm.

Note: If your baggage, to be checked at the airport counter, exceeds the free allowance, you will have to pay Excess Baggage Charges.

Know more about checked baggage here.

Rules for carrying baggage on international airlines

Carry-on Baggage: You may bring along with you one bag containing your personal belongings and one additional bag on the flight that meets the following conditions.

  • Both bags should not exceed 10kg (22lbs).
  • Your carry-on bag should be within 115 cm (W: within 55cm×H: within 40cm×D: within 25cm). If your baggage is oversized, overweight, or can’t be stored in the cabin, it should be checked in cargo compartment at the boarding gate or cabin. Know more about carry-on baggage here.

Baggage Checked at Airport Counters: The checked baggage allowance depends on the class you are traveling with the airline. Below is the list of the quantity of baggage you can carry as per your class.

  1. First Class/Business Class: 3 Pieces with every single piece weighing not more than 32 kg.
  2. Premium Economy/ Economy Class: 2 Pieces with every single piece not weighing more than 23kg.

Every single piece should not exceed a maximum of 203 CMS (length+width+height) in total dimension.

Note: If your baggage exceeds the limitations of free allowance, you will have to pay additional baggage charges (tax included) according to your route. Excess liability charge is applicable on valuable items at the time of check-in to raise the limit of liability to the declared amount up to USD5,000.

To know more about checked baggage rules, please visit this site.

The baggage policy of Japan Airlines differs for both domestic flights and international flights.

Domestic Flights

Carry-on Baggage Rules

Passengers traveling on domestic flights can carry one person and one additional bag. Both of their bags should not exceed 10kg (22lbs).

  • The size of carry-on bags must be within Width: 55cm ×Height: 40cm×Dimension: 25cm for passengers traveling on flights with more than 100 seats.
  • The size of carry-on bags must be within Width: 45cm×Height: 35cm×Dimension: 20cm for passengers traveling in flights with less than 100 seats.

Note: If a passenger’s carry-on baggage exceeds the free allowance, they will have to pay Extra Seat Charge of 11,300 yen (depends on the route) for an extra seat.

Know more about carry-on baggage here.

Checked Baggage Rules

Carrying baggage up to 20kg is free of charge for each passenger and carrying up to 45kg for a First-Class passenger is free of charge. Total outside dimension (length + width + height) should be within 50cm x 60cm x 120cm.

Note: If your baggage, to be checked at the airport counter, exceeds the free allowance, you will have to pay Excess Baggage Charges. Baggage rules may differ for codeshare flights operated by other airlines.

JAL offers special services to passengers who like to carry musical instruments with them. Know the rules for carrying musical instruments here.

Know more about checked baggage here.

International Flights

Carry-on Baggage Rules

Passengers can carry one bag containing their personal belongings and one additional bag. Both of their bags should not exceed 10kg (22lbs).

Size Limits for Carry-on Bags: Passengers carry-on bag should be within 115 cm (W: within 55cm×H: within 40cm×D: within 25cm). If their baggage is oversized, overweight, or can’t be stored in the cabin, it should be checked in cargo compartment at the boarding gate or cabin. Know more about carry-on baggage here.

Baggage Checked at Airport Counters: Baggage limitations depends on the class passengers prefer to travel in Japan airlines. Below is the list of the quantity of baggage passengers can carry as per their class of travel.

  • First Class/Business Class Passengers: 3 Pieces with every single piece weighing not more than 32 kg.
  • Premium Economy/ Economy Class Passengers: 2 Pieces with every single piece not weighing more than 23kg.

Every single piece should not exceed the maximum of 203 CM (length+width+height) total dimension. 

Note: If passenger’s baggage exceeds the limitations of free allowance, they will have to pay additional baggage charges (tax included) according to their route. To know more about Checked Baggage rules, please visit this site.

As per the cancelation policy of Japan Airlines:

  • You must cancel your bookings at least 15 minutes before the departure of your scheduled first flight. No refund will be charged if the booking is canceled before purchasing the ticket. However, if you cancel your tickets after the purchase, it will be subject to designated Refund Charge and Cancelation Charge.
  • Online cancelation after the purchase of a ticket is only available for those passengers who have purchased tickets through credit card.
  • For domestic flight booking, if a ticket has been issued, a refund charge of 430 yen plus a cancelation charge will be levied per canceled ticket.
  • To request cancelation of your flight tickets purchased through www.ar.jal.co.jp, please contact their American Region Reservation Center by phone at 1-800-JAL-FONE (1-800-525-3663).
  • Bookings must be canceled before the departure of the first flight.
  • Once a ticket has been purchased through www.ar.jal.co.jp, the refund will be subject to a refund service charge or a cancelation penalty based on the fare rules, whichever is higher. However, no penalty will be charged for the refund if requested within 24 hours after completing the booking.

Since cancelations and refunds are subject to the fare rules, so it is recommended that you check the fare rules during the booking process.

To get the detailed information regarding flight cancelations, please visit here.

For the tickets purchased online from the airline’s website, cancelations can be done by visiting the website under the Manage Booking section or contacting the JAL Reservation Center.

Or, to request cancelation of your flight tickets purchased through www.ar.jal.co.jp, please contact their American Region Reservation Center by phone at 1-800-JAL-FONE (1-800-525-3663).

For cancelation of domestic flights, visit this page.

For cancelation of international flights, visit this page.

In cases, where you have purchased a flight ticket from an agent, you need to contact them directly for any cancelation and refund-related queries.

Please note that the bookings must be canceled before the departure of your flight. All refunds for tickets purchased through the airline’s website will be subject to a refund service charge or a cancelation penalty as per the fare rules, whichever is higher. However, tickets can be refunded without penalty for online reservations if requested within 24 hours after completing the booking.

To know more about cancelation and refund click here.

As per the airline’s booking policy:

  • Reservations can be made two months before the flight’s departure date (Exceptions apply for some fares types).
  • Passengers can book their Japan Airlines tickets through various credit cards such as VISA, MasterCard, American Express, and Diners Club, regardless of the place from where they have issued it.
  • All changes or cancelations related to your booking must be done 15 minutes before the scheduled departure.
  • If you do not make changes to or and cancel your booking before the flight’s departure, your booking may not be changed to a different flight. This applies to the passengers with flight tickets that allow for booking changes. In such a case, only refund would be issued to the passengers.
  • Tickets refund is accepted no later than 10 days after the expiry of the ticket’s validity. If passengers cancel their tickets after purchase, it will be subject to designated Refund Charge and Cancelation Charge.
  • Group reservation for up to 6 passengers (Including adults and children) can be made on the official website of Japan Airlines.

Yes, customers may have flight ticket or surcharge ticket refunded. However, there are certain things customers need to know about the refund policy.

  • In case of all ticket refunds designated Refund and Cancelation charges will be applicable.
  • If you cancel a booking before buying the ticket, you will not be charged any Refund and Cancelation Fee.
  • All cancelations must be done 15 minutes before the departure of your scheduled flight.
  • Ticket refund is accepted not beyond a duration of 10 days after the ticket validity expired.
  • Refund exemptions are only applicable if a passenger or his/her travel companion are unable to board the flight and travel due to health reasons. In such a case, the ticket can be refunded without deducting any refund charge and cancelation charge but only on submission of a medical certificate issued by a physician.

The complete refund and cancelation policy is mentioned here.

To know about how to apply for a refund and when you can receive your refund, please visit here.

There are multiple ways of doing the check-in for Japan Airlines flights:

Kiosk Check-In at the Airport: If you are a JMB or JAL cardholder you can take a printout of the 2D barcode (e-ticket itinerary/receipt) at a Self Service Check-in and Ticketing Kiosk available at the airport. Boarding passes will be issued when checking as multiple travelers (up to 6) at once. For Information regarding Check-In at airport click here.

Note: Self Service Check-in and Ticketing Kiosks are not available in Rishiri, Okushiri, Matsumoto, Shizuoka, Komaki, Tajima, Oki, Amakusa, Tanegashima, Yakushima, Kikai, Okinoerabu, Yoron, Kitadaito, Minamidaito, Tarama, or Yonaguni Airports.

Web Check-In: For both domestic and international flights, web check-in service is available starting from 24 hours before the first scheduled flight. Once you have completed your web check-in, you will receive your boarding passes either by 

  • E-mail: Home Print Boarding Pass and Mobile Boarding Pass will be sent to you via E-mail. However, this is applicable only for some routes.
  • Print: Take a printout of your Home Print Boarding Pass when it gets displayed on a separate screen. You need to carry this physical boarding pass with you to the airport.
  • iPhone/iPad Wallet: If you are an Apple user, the boarding pass will be issued to you by e-mail as an attachment file.

For detailed information regarding the web check-in services, please click here.

If you wish to get your boarding passes in advance, you can use the airline’s

Web Check-in “QuiC” service.

Mobile Check-In: You can use the Mobile App of Japan Airlines to get your Mobile Boarding Pass. This will be sent via e-mail as an attachment from 24 hours before the scheduled flight departure. 

NoteYou must reach the airport at least 20 minutes before the flight departure and if you are traveling with baggage, you must arrive at the baggage counter at least 30 minutes before the actual departure time.

Touch & Go Smart Boarding: If you are traveling on a domestic flight, you can avail the service of Touch & Go smart boarding without having to do the check-in. It’s effortless and quick. You need to scan your 2D barcode or IC card at the security checkpoint and boarding gate to fly. For Information regarding smart boarding, click here.

Yes, doing web check-in for your Japan airlines is a very easy process. There are two easy ways to do it:

Web Check-In: For both domestic and international flights, web check-in service is available starting from 24 hours before the first scheduled flight. Once you have completed your web check-in, you will receive your boarding passes either by

  • E-mail: Home Print Boarding Pass and Mobile Boarding Pass will be sent to you via E-mail. However, this is applicable only for some routes.
  • Print: Take a printout of your Home Print Boarding Pass when it gets displayed on a separate screen. You need to carry this physical boarding pass with you to the airport.
  • iPhone/iPad Wallet: If you are an Apple user, the boarding pass will be issued to you by e-mail as an attachment file.

For detailed information regarding the web check-in services, please click here.

If you wish to get your boarding passes in advance, you can use the airline’s

Web Check-in “QuiC” service.

Mobile Check-In: You can use the Mobile App of Japan Airlines to get your Mobile Boarding Pass. This will be sent via e-mail as an attachment from 24 hours before the scheduled flight departure.

  • For customers having a flight on the same day, web check-in service is available for both domestic and international flights from 24 hours before the first scheduled departure time. However, web check-in advance registration (automatic check-in) does not apply to bookings made outside Japan Airlines (such as travel agency, other airlines) and package/tour tickets.
  • Web check-in service is only available for international flights and itineraries, including Japan domestic flight. It is not applicable for itineraries with Japan domestic flights issued with domestic tickets.

To know more about web check-in click here.

  • Customers traveling to the airport for check-in should reach the security checkpoint at least 20 minutes (15 minutes before October 26, 2019) before, and at the gate 10 minutes before the flight’s departure time.
  • Travelers with bags should reach the baggage counter at least 30 minutes before their flight’s departure. To know more click here.
  • Passengers doing web check-in online can skip the check-in at the airport. Passengers having a connecting flight on the same day; web check-in is available for both domestic and international flights from 24 hours to 1 hour before the first flight’s scheduled departure time. To know more click here.
  • Passengers with baggage need to check-in at the baggage counter no later than 60 minutes before (in case of international flight) or 30 minutes before (in case of domestic flight) the scheduled departure time.

For additional information about the check-in times, please refer to this link.

Japan Airlines offers specially designed vacation packages to its customers so that they can explore the world at better prices. Following are the vacation packages offered by the airline:

  • JAL Southern Hokkaido and Tokyo Free Plan Package
  • Fly JAL and enjoy Southern Islands in Japan! Special Package to Okinawa Island
  • JAL Super Value Package to Japan & Beijing
  • Discover Japan Package Tour
  • JAL Super Value Package to Japan & Bangkok
  • Hello Kiddies Package to Japan

If you want more information about additional tour packages, visit this link or call the airline on 1-800-882-0268.

Yes, Japan Airlines has a mobile app for Android as well as iOS users through which you can:

  • Make flight bookings
  • Keep track of your flights and their status
  • Make changes to your bookings
  • Do mobile check-in
  • Get mobile boarding pass

You can easily manage your Japan Airlines bookings by visiting their official website or by using their mobile app.  

Domestic Passengers can manage their flight bookings by following the below steps:

  • Visit the Japan airlines website or log in to your account on the mobile app and click on the Manage booking option available at the bottom of the homepage.
  • Select the “Check a Booking” option and fill in the necessary details to retrieve your booking.
  • If you wish to make changes to your bookings or do cancelations, click on the “Booking changes, cancelations, and refunds”

If you want to know more about how to manage your existing domestic flight bookings, click here.

Note: Japan Airlines Mileage Bank Members need to log in with JMB number and PIN and then select the “Reservation list” from the Member menu.  

International Passengers can manage their flight bookings by following the below steps:

  • Visit the airline’s official website or log in to your account on the mobile app and click on the “Manage booking” option available at the bottom of the homepage.
  • To view your bookings, click on “Manage booking.”
  • To make changes in reservations after ticket purchase click on “Changes.”
  • To make cancelations and refunds, click on “Cancelations and refunds.”

If you want to know more about how to manage your existing international flight bookings, click here.

For a smoother and better air journey, the airline offers various choices in travel classes, which include- First Class, Business Class, Premium Economy Class, Economy Class.  However, if you want to book the First Class, you need to follow the below steps.

  • Visit the JAL website.
  • Click on “Book Flights” option.
  • In the “Travel Class” field choose First/Business
  • Finally click on the “Search” option and select your flight and review your choice.

To know more click here.

Note:  If you want information on how to upgrade to the next higher class of service than that of the purchased ticket, please visit this link.

Japan Airlines allows you to travel with your pets, however, some requirements need to be fulfilled for safe and comfortable travel of your pet.

  • Pets will travel as cargo on domestic flights and will be handled by JAL cargo.
  • Pets like dogs, cats, small birds, rabbits, hamsters, and other small animals are allowed.
  • French bulldogs, bulldogs, and pregnant pets are not allowed.
  • Dogs and cats must be at least 8 weeks of age to qualify for travel.
  • Carry-on pets include goldfish, turtles, and insects as long as conditions to ensure other passengers are not disturbed are satisfied.

Pet Charges: ¥3,000 - ¥6,000 per pet crate per flight sector. These rates may differ depending on the traveler’s route.

Pet’s Weight Limit

  • Pet along with the crate, weighing 32kg or more will travel in the cargo.
  • Excess baggage weighing more than 20 kg will be charged.
  • Weight limit is 45 kg for flights operated by HAC and RAC/JAC.

Pet Size Limits (W x H x D cm)

Small Size: 43×40×54

Medium Size: 51×48×69

Large Size: 55×60×81

XL Size: 63×67×90

For more information regarding traveling with pets, visit this site.

If you have any queries related to your flight information and bookings, you can contact on the following numbers:

  • 0570-025-121
  • 03-6733-3062

JAL CARD members can call on

  • 0120-747-907
  • 03-5460-5131 (Mobile Users)

For contacting JAL outside Japan you can contact JAL Group Offices.

To get few more contact numbers of the airlines, please visit this link.

Yes, Japan Airlines takes care of its passengers’ lost items and makes every effort to return them.  

If you are unable to find your bag upon arrival at your destination, please contact the airport staff as soon as possible. Once your baggage is found, the airlines will deliver it to your address.

If your baggage goes missing, the airline will inform you about the status of your lost baggage. And if your baggage is not found even after 10 days, airlines will assist you in claiming the compensation in accordance with Domestic Conditions of Carriage.

If you have left anything in the cabin or at the airport lounge, contact JAL Domestic Reservation and Information desk. In case you have lost or dropped any item at the airport’s terminal building, contact their Lost & Found office.

For more information regarding Lost and Found service, visit this link.

To get the latest news about Japan Airlines, you can visit its official website and click on the “Latest News and Offers” option. For more, you can follow the airline’s: 

Yes, the airline allows you to make changes to your flight. However, all booking changes and cancelations should be made 15 minutes before the departure of your scheduled flight.

If you have not made changes or cancelations to your booked flight before its departure, your bookings may not be changed to a different flight.

Change of passenger information (including the name change) on the ticket is not allowed. And reservation change is not permitted in some areas. To know more about Reservation changes, Cancelations and Refunds click here.

If you are an international passenger, you can make changes in your flight booking on JAL website or through your smartphone using the travel app of the airline.

For more information, click here.

With Japan Airlines, you can select your seats at the time of booking of your flight or 15 minutes before the flight’s scheduled departure.

Important things you should know regarding the changing of seats:

  • Seat selection is available for individual passengers (Not applicable for a group)
  • Closing time of seat selection for codeshare flight will be earlier.
  • Pre-selected seat numbers may change or cancel without prior notice. This will be done in case of aircraft configuration change or due to some other reasons.
  • Seats for passengers traveling with two infants can be selected online.

Know more about seat selection here.

Seat selection is available for individual passengers traveling on JAL First Class, Business Class, Premium Economy Class or Economy Class with normal or discount fares. This facility is also available to passengers using award tickets. To know more about advance seat selection service in international flights, visit this link.

If you want information on how to upgrade to next higher class of service than that of the purchased ticket, please visit this link.

Japan airlines unaccompanied minor service ensures your child boards the aircraft safely, is introduced to the flight attendant, and finally released to the appropriate person at their destination. However, there are certain rules for unaccompanied minor service.

  • Children under the age of 5 years may not travel alone under any circumstances.
  • Children 2-14 years old can travel as an 'accompanied minors' with someone 16 years or older.
  • Children between the age group of 5-7 can only travel on nonstop or direct flights.
  • Children aged between 8-14 can travel on any nonstop or direct flight, or any connecting flight through Charlotte, NC (CLT), Washington Reagan, D.C. (DCA), Dallas Forth Worth, TX (DFW), New York, NY (JFK and LGA), Los Angeles, CA (LAX), Miami, FL (MIA), Chicago, IL (ORD), Philadelphia, PA (PHL) and Phoenix, AZ (PHX).
  • Children in the age range of 15-17 may or may not use the unaccompanied minor service as per their wish.
  • Children aged 16 years and older traveling alone can be booked online, but to book children 15 years of age, you need to call the Reservations department of the airline.

At the airport

  • Customers will have to pay an unaccompanied minor service charge of $150 (plus tax) each way.
  • 2 or more unaccompanied minors from the same family, traveling on the same flights, will only be charged $150 (plus tax) each way.

Restrictions

Unaccompanied minors are not accepted when their itineraries include:

  • A connection to/ from another airline, this also includes codeshare and one world partners.
  • Ground/co-terminal connections (unaccompanied minors under 15 years are not allowed to use ground transportation alone.
  • The last flight of the day from the final connection city, unless it’s the only flight offered.
  • Overnight connecting flights, unless it's the only scheduled flight offered.

To know more about the unaccompanied minor policy, please visit the link.