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About Korean Air

Started in 1969, Korean Air is the flag carrier of South Korea. Headquartered in Seoul, it is the country’s largest airline in terms of fleet size, international destinations, and international flights. It is the parent company of Jin Air and one of the founding members of the SkyTeam alliance. It operates out of two hubs- Gimpo International Airport and its international hub- Incheon International Airport. With a fleet size of around 180 aircraft, Korean Air serves 123 international destinations in 50 countries across five continents.

The airline has codeshare agreements with Aeroflot, Alaska Airlines, Aeroméxico, Czech Airlines, Japan Airlines, Jin Air, KLM, Emirates, Etihad Airways, and many other airlines.

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Korean Air Frequently Asked Questions

There are two ways to stay updated with your flight booking status like arrival, departure, delays, etc.:  

Through its official website: Visit the Korean Airlines official website and click on the Flight Status & Schedule option. Fill in the required details to:

  • Search by Route
  • Search by Flight Number

Notification Services: Korean Airlines offers SMS & e-mail notification service under which they will send you notifications (latest updates regarding your air travel) on your mobile phone in the form of messages or e-mail alerts. To opt for the service, you need to include your mobile phone number and e-mail address while making a flight reservation.  

Please note that the SMS service is available in Korea (Korean), Australia/Canada/Fiji/New Caledonia/New Zealand/Palau/US (English), Japan (Japanese), China (Chinese). And E-mail service is available in Korean, English, Japanese, Chinese. To know more, please visit this link.

Through Mobile App: You can check your latest flight status and schedule and stay updated using the airline’s mobile app. It is available for both Android and iOS devices.

There are multiple ways to get your boarding pass.

Online Check-In

  • Visit the official website of the airline and click on the Check-In field.
  • Enter the necessary details such as booking reference, ticket number, departure date, and name.
  • Click on Continue to proceed with the check-in process and select the View/Print Boarding Pass option.

To get detailed information on how to print boarding pass, click here.

Mobile Check-In

Download the app of Korean Airlines on your smart device to avail this facility and get your digital boarding pass on your email. You can find out more details here.

Boarding Pass through E-Ticket

Take the printout of your ‘E-Ticket Itinerary/Receipt’ sent on your e-mail or through fax.

Present it at the airport along with your passport to the agent at the check-in counter.

An agent will issue your boarding pass.

To know more click here.

Baggage charges for your baggage in Korean Airlines depend on the departure country and destination. However, if your baggage weighs between 23 and 32kg (51–70lb), it may incur additional charges depending on your allowance. 

Domestic passengers will be charged a fee of KRW 2,000 kg for the excess baggage.

Baggage charges are calculated as per the currency of the country from where your flight is departing. Following is the list of currency standard to be paid as per the country.

Departure from:

  • Korea – KRW Standard
  • United States – USD Prices
  • Canada – CAD Prices
  • Indonesia – IDR Prices

Note:  USD will also be used as standard price during departures from other countries and will be according to the standard price converted based on the exchange rate of the day.

International passengers can also use the Baggage Calculator to know about the amount to be paid at the airport. To know more about the excess baggage charges, please visit this link.

Korean airlines ensure that your baggage reaches your destination safely and without any hassles. However, there are certain rules that apply to First, Prestige, and Economy Class passengers. 

Weight limits on Carry-on Items

  • First and Prestige Class: 18 Kg / 40lb
  • Economy Class: 12 Kg / 25lb

Dimension Limits

40cm in width, 20cm in height, and 55cm in depth including the handle and wheels or your overall baggage piece must be less than 115cm.

Carry-on Musical Instruments and Sports Equipment

The size of your carry-on musical instrument, if less than 115 cm you may carry it onboard for free. If it exceeds this limit, you will have to purchase an additional seat and accommodate that item.

You are also allowed to take sports equipment (Golf Clubs, Surfboards, Skies, and snowboard) along with you, but there are certain guidelines that you need to follow and also pay an overweight fee, oversize fee, and a handling fee.

Note: Economy class passengers are allowed to carry one additional item (laptop, briefcase, or a handbag) but it should not weigh more than 12 kg. Codeshare partners may have different policies for carry-on baggage.

Weight limits of Checked Baggage 

The weight limit depends on the class of your travel (First, Prestige and Economy Class) and varies based on your departure country and destination. However, if your baggage weighs between 23 and 32kg (51–70lb), it may incur additional charges depending on your allowance.

For domestic fare, the free baggage allowance in Economy Class is 20 kg, and Prestige Class is 30 kg.

Domestic passengers will be charged a fee of KRW 2,000 kg for excess baggage.

Baggage charges are also as per the currency of the country from where your flight is departing. Following is the list of currency standards to be paid as per the country.

Departure from:

  • Korea – KRW Standard
  • United States – USD Prices
  • Canada – CAD Prices
  • Indonesia – IDR Prices

Note: USD will also be used as standard currency during departures from other countries and will be calculated according to the standard price converted based on the exchange rate of the day.

International passengers can also use the Baggage Calculator to know about the amount they need to pay at the airport. To know more about the baggage limitations and excess baggage charges, please visit this link.

Customers who have made reservations directly from the Korean Air ticketing office, Korean Air Service center (800-438-5000), or Korean Air website before a week or more before the first departure date of their itinerary are entitled to a refund for their ticket without any penalty if they cancel the reservation. They will also be refunded within 24 hours of the original purchase.

Changes in the flight ticket can be made through your travel agency or Korean airlines service centers. Although changes are allowed, a change fee may be applied according to the fare rules.

Additional Charges for International Tickets

A refund service charge is applicable to refund regardless of whether cancelation was made before the departure date. But the service charge will be exempted if the penalty applies. 

For more information regarding the change in your tickets and refunds, please visit this link.

You can make changes in your flight ticket by contacting the point of sales such as travel agency or any of the Korean airline’s service center. However, a change fee may be applied according to airlines fare rules.

Apart from this fee, there may be additional charges added to this amount for the original ticket if fares and taxes need to be recalculated. For more detailed information, visit this link.

Flight bookings can be made at www.koreanair.com. However, if you like to make changes to your flight tickets, you can do it by contacting the point of sales such as the travel agency or Korean airlines service center. But you will be charged with a change fee according to airlines fare rules.

If you prefer to receive a refund, it can be made through your travel agency or airline’s Service Centers, depending on the place of your purchase. There are few rules related to refund policy like:

  • You can apply for the refunds only when you have a valid ticket.
  • You can ask for a refund within 30 days from the expiration date of your ticket.
  • If you request a full refund on an unused international ticket, refund penalty will apply and vary depending on the time of your refund request.

To know more about ticket changes and refunds visit this link.

Yes, tickets are refundable, but there are certain conditions.

  • To get a refund for your ticket, it must be valid at first. Your tickets can be valid either one year from the issuance date or one year from the departure date.
  • When applying for the refund, keep in mind that you need to apply within 30 days from the expiration date of your ticket.
  • Only those customers can receive the refund whose names are mentioned on the ticket itself.
  • E-Ticket Itinerary/Receipt and passenger's photo identification are mandatory documents to be shown to agents.
  • For domestic tickets, refund fees and additional charges shall be applied to every ticket according to its booking class.
  • For international tickets, refund penalty may also apply depending on the fare types.
  • Refund service charge applies to a refund regardless of whether cancelation was made before the departure date. But service charges will be exempted if a penalty applies.

For more information regarding ticket changes and refunds, please visit this link.

There are two options for check-in for your Korean Airlines flights.

Kiosk Express Check-In

International passengers: The convenient kiosk service allows passengers traveling internationally to obtain their boarding pass without checking in at the airport counter. This service is available for passengers 60 minutes before the flight departure.

Domestic passengers: The convenient kiosk service allows passengers traveling in Korea to obtain a boarding pass without checking in at the airport counter. This service is available 20 minutes before the flight.

Passengers not eligible for Kiosk Express Check-in

International flights

  • Passengers who need special help.
  • Passengers who use codeshare flight.

Domestic flights

  • Passengers with ticket re-issuance.
  • Passengers who need special help.

Note: Kiosk express service for domestic passengers in Korea is only available at Seoul/Gimpo, Jeju, Busan, Ulsan, Yeosu/Suncheon, Cheongju, Daegu, Gwangju, Pohang, Wonju, Jinju/Sacheon, and Gunsan.

To know more about Kiosk Express Check-In, please visit this link

If you want to know about the process of check-in with Kiosk Express follow the steps provided in this link

Mobile/Web Check-In

Web check-in can be used only by those passengers who have a valid e-Ticket.

For domestic passengers, web check-in service is available 48 hours and closes 40 minutes before the departure of their first flight. For international passengers, this service is available 48 hours and closes 1 hour before the departure of their first flight. Passengers traveling on USA/Canada flights can avail the check-in service 24 hours before their flight’s scheduled departure time, the service closes 1 hour before departure of their first flight.

Web Check-In Service Not Available for Passengers Traveling on:

  • Other airlines.
  • Codeshare flights.
  • On charter flights.

Guidelines for Web Check-In

  • Passengers should provide accurate passport information.
  • Passengers should carry a home-printed boarding pass or mobile boarding pass.
  • Passengers holding an exchange voucher should provide an identification card and travel documents at Korean Air baggage drop counter.
  • First and Prestige Class passengers must present home-printed boarding pass to gain lounge access.

Online Check-In

  • Visit the official website of the airline and click on the Check-In field.
  • Enter the necessary details such as booking reference, ticket number, departure date, and name.
  • Click on Continue to proceed with the check-in process and select the View/Print Boarding Pass option.

To get detailed information on how to print boarding pass for your Korean Airlines flight, click here.

Yes, it’s effortless to check-in for your Korean Airlines flight. There are two ways to do the web check-in:

Online Check-In

  • Visit the official website of the airline and click on the Check-In field.
  • Enter the necessary details such as booking reference, ticket number, departure date, and name.
  • Click on Continue to proceed with the check-in process and select the View/Print Boarding Pass option.

To get detailed information on how to print boarding pass for your Korean Airlines flight, click here.

Mobile Check-In

Download the app of Korean Airlines on your smart device to avail this facility and get your digital boarding pass on your e-mail. You can find out more details here.

Web check-in can be used only by those passengers who have a valid e-Ticket.

For domestic passengers, web check-in service is available 48 hours and closes 40 minutes before the departure of their first flight. For international passengers, this service is available 48 hours and closes 1 hour before the departure of their first flight. Passengers traveling on USA/Canada flights can avail the check-in service 24 hours before their flight’s scheduled departure time, the service closes 1 hour before departure of their first flight.

Guidelines for Web Check-In

  • Passengers should provide accurate passport information.
  • Passengers should carry a home-printed boarding pass or mobile boarding pass.
  • Passengers holding an exchange voucher should provide an identification card and travel documents at Korean Air baggage drop counter.

First and Prestige Class passengers must present home-printed boarding pass to gain lounge access.

Check-In Closing and Boarding

For domestic flights, check-in closes 20 minutes before the scheduled flight departure.

For international flights, check-in closes 40 minutes before the scheduled flight departure.

 Mobile/Web Check-In

  • For domestic passengers, who prefer mobile/web check-in, the service is available 48 hours before the scheduled departure time and closes 40 minutes before the departure of their first flight.
  • For international passengers, who prefer mobile/web check-in, the service is available 48 hours before the departure time and closes 1 hour before the departure of their first flight.
  • Passengers traveling on USA/Canada flights can avail the check-in service 24 hours before their flight’s scheduled departure time, the service closes 1 hour before departure of their first flight.

Kiosk Express Check-In

  • For domestic passengers, the Kiosk Express Check-In service is available 20 minutes before their flight departure.
  • For international passengers, the convenient Kiosk Express Check-In service is available 60 minutes before the time of their flight departure.

To know more information in detail about the restricted time limits for check-in, visit this link.

Yes. Korean Airlines aims at giving you a magical travel experience through its Holiday Special Offers. By availing these, you can save on your vacations without spending much.

Get to know more about the Holiday offers by visiting this link.

Yes, Korean Airlines offers a mobile app for both Android and iOS devices. You can download it to:

  • Book your flights and manage booking.
  • Check-in and view your mobile boarding pass.
  • Check your flight status and schedule.
  • Select your preferred seat.
  • Look for special offers.

Find the contact details of Korean Air office worldwide.

Managing your flight reservations with Korean Airlines is very simple. You need to visit www.koreanair.com and follow these steps:

  • Click on “Book a Flight.”
  • Choose the desired option from the drop-down menu such as Booking, Change/Refund, Flight Search, etc.

Fill in the required details to review your flights or proceed with the changes.

Korean Airlines allows its passengers to fly with their pets like dogs, cats, and birds. But these are permitted to travel in the cabin only if they are more than 8 weeks old. However, if a pet is older than 16 weeks of age, it needs to be carried in the cargo compartment.

There are a few more restrictions:  

Weight Limits

  • Pets and kennels with weight 7 kg or less can be carried on board.
  • Pets with a total weight in-between 7kg and 32 kg must travel as checked baggage.
  • Pets with a total weight in-between 33kg and 45kg can also be carried as checked baggage

Note: Carriage of pets in-between 33kg and 45kg weight is not allowed in some countries.

Number of Pets Allowed Per Person

  • A maximum of three pets are allowed if one is carry-on and the other two are traveling in the cargo.
  • The number of pets per aircraft varies by aircraft.

Note: No pets are allowed on Boeing 737 international flights.

Pet Travel Charges

You will be charged with an extra fee for traveling with your pet. Fees will be charged in KRW, USD, CAD, or IDR for flights from South Korea, U.S., Canada, or Indonesia respectively.

Pet Dimensions

For Carry on

A pet should not be larger than 115 cm (45 in; for economy class, the height should be less than 20 cm (8 in) (soft cages can be 26 cm high (10 in)).

For Checked Pets

Pet’s kennel should not be larger than 291cm (114 in), and its height should be less than 84cm (33in).

For more information regarding the airline’s pet policy, please visit this link.

For any information regarding your flight schedule, arrival, departure, reservations, or any other query related to your travel, please contact these Service Centers.

Korean Air operates service centers in Korean, English, Japanese, Chinese, French, German, Italian, and Spanish languages.

For more information regarding customer support, visit this link.

Yes, Korean Airlines offers Lost and Found service and makes every effort to find your lost items at the airport or on the aircraft.

Your frequently lost items can be found at the arrival station of your flight.

Items such as passport, identification, money, and other valuable items may be given to the law enforcement offices and customs.

To find your lost items, you need to fill in the necessary details in the Lost and Found form. And if you like to claim your lost properties, please visit the Korean Air airport office with your photo identification.

For more information regarding the lost and found service, please visit this link.

Korean Airlines news can be found on its official website. Just visit the Notice/News section at the bottom of the homepage.

You can also follow the airline’s social media accounts to read about the latest news on and updates by Korean Airlines. 

Yes, Korean Airlines allows you to make changes to your flight. You can make changes through your travel agency or Korean airlines Service Centers, depending on the place of purchase.

While changes are allowed but you would need to pay a change fee according to the fare rules. For more information regarding flight changes, please visit this link.

While traveling with Korean Airlines, you can select seats according to your preference during flight reservation.

Seat selection can be made through Service centers, ticketing offices, or your travel agency.

Note: Customers who have purchased Economy Class tickets or have made reservations with First/Prestige class are only eligible for seat selection.

Seat selection service is available for 361 days and closes 48 hours before departure (For First/Prestige class it closes 24 hours before departure).

To know more about seat selection, please visit this link.

Korean Airlines unaccompanied minor policy ensures your child is safe and comfortable at every step of the journey. The airline’s staff will accompany your child from the departure point through their destination with utmost care.

Domestic Flights

Unaccompanied minors between the age group of 5 and 12 are eligible for this service. However, you will need to purchase a normal adult fare.

International Flights

Unaccompanied minors between the age group of 5 and 11 are eligible for this service. For any international flight, you will have to purchase a standard adult fare.

To apply for this service, you will have to contact Korean Air at least 24 hours before your child’s departure.

For more information regarding the unaccompanied minor service, please visit this link.