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About Lufthansa

Lufthansa Airlines or Deutsche Lufthansa AG is the biggest German airline headquartered in Cologne, Germany. Its primary hub is Frankfurt Airport and the secondary hub is Munich Airport. With a fleet size of 287, Lufthansa serves around 220 destinations across the globe. If combined with its subsidiaries, the carrier is the largest in Europe in terms of fleet size as well as the number of passengers carried during 2017.

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Lufthansa Frequently Asked Questions icon-areo

With Lufthansa, it is easy to keep track of your flight schedule and know if there are any disruptions such as gate changes, delays, or cancelations. You will receive updates via text or on the email id you have provided during your booking process.

Alternatively, you can stay informed through Lufthansa’s mobile app available for download from the App Store and Google Play. The airline sends notifications about your flight and its schedule directly on your smartphone.

To check the flight status and timetable using the airline’s website, visit this link.

There are three ways to get your boarding pass for Lufthansa Airlines:

Online Check-in

Check-in conveniently from home or your office by visiting the website of Lufthansa Airlines and print your boarding pass conveniently. Check-in starts from 23 hours before the scheduled departure.

Mobile Check-in

If you are on the go, you can still check-in easily and have your digital boarding pass sent on your device. To do the mobile check-in, download the Lufthansa travel app on your smartphone or tablet. Check-in starts from 23 hours before the scheduled departure.

Airport Check-in

At the airport, head to one of the check-in counters. Select any of the three options displayed on the machine’s start screen to proceed with the check-in and print your boarding pass in just a few steps. To know more about the procedure in detail, click here.

When traveling with Lufthansa Airlines, you will be charged if your baggage exceeds the permitted weight and size limit.

In Economy/Premium Economy Class, a piece of baggage weighing more than 23 kg (up to a maximum of 32 kg) and/or is larger than 158 cm (the sum of width X + height Y + depth Z up to a maximum of 292 cm) is considered as excess baggage.

In Business/First Class, a piece of baggage larger than 158 cm up to a maximum of 292 cm in total is considered as excess baggage.

Flat rates for Economy Class:

Domestic routes (Germany)- EUR 40; USD 46

Routes within Europe- EUR 50; USD 57

Flat rates for Premium Economy Class:

Domestic routes (Germany)- EUR 80; USD 92

Routes within Europe- EUR 100; USD 114

For Business and First Class:

Domestic routes (Germany)- EUR 40; USD 46

Routes within Europe- EUR 50; USD 57

For all other routes and the additional piece of baggage, the rates are listed here.

Carry- on Baggage

As per the baggage rules of Lufthansa Airlines, you can carry one item as carry-on baggage with you, such as a trolley case, a compact, foldable baby buggy or a foldable garment bag, or two items in Business or First Class.

Permitted size:

  • Dimensions for carry-on baggage: max. 55 x 40 x 23 cm
  • Dimensions for foldable garment bags: max. 57 x 54 x 15 cm

Permitted weight based on travel class type:

  • Economy Class- 1 item of carry-on baggage up to 8 kg
  • Premium Economy Class- 1 item of carry-on baggage up to 8 kg
  • Business Class- 2 items of carry-on baggage, each up to 8 kg
  • First Class- 2 items of carry-on baggage, each up to 8 kg

Find more information on Carry-On Baggage here.

Checked-in/Free Baggage Allowance

Irrespective of your travel class, you must adhere to the checked-in baggage limitations mentioned below:

  • Economy Class: 1 item of baggage FREE (up to 23 kg)
  • Premium Economy Class: 2 items of baggage FREE (each up to 23 kg)
  • Business Class: 2 items of baggage FREE (each up to 32 kg)
  • First Class: 3 items of baggage FREE (each up to 32 kg)

Based on European fares, free baggage allowance is also applicable to:

  • Economy Light: 0 FREE (only carry-on baggage allowed, no free baggage allowance, checked-in baggage is subject to a fee)
  • Economy Classic: 1 FREE (up to 23kg)
  • Economy Flex: 1 FREE (up to 23kg)
  • Business Class: 2 FREE (up to 32kg)

Excess Baggage Information

In Economy/Premium Economy Class, a piece of baggage weighing more than 23 kg (up to a maximum of 32 kg) and/or is larger than 158 cm (the sum of width X + height Y + depth Z up to a maximum of 292 cm) is considered as excess baggage.

In Business/First Class, a piece of baggage larger than 158 cm up to a maximum of 292 cm in total is considered as excess baggage.

If your baggage limit exceeds, you will be charged a flat rate. To know in detail about the rates for additional baggage, click here.

Lufthansa offers a hassle-free cancelation and refund policy to its customers. You can cancel your booking and get a refund online up to 24 hours before the beginning of your trip.

For reservations made seven days or more before the flight’s departure, cancelation will be free if you cancel within 24 hours of making your booking. In a few cases, consequential charges may be applicable based on your fare. Normally, reservation cancelation fees for travel from the U.S. can range between USD 250-1,000 (per passenger).

To cancel a booking, log in with your credentials by visiting the homepage or go to My Bookings section on this page. Fill in the details to access your bookings and click on Cancel to cancel the relevant booking.

Upon successful cancelation, you will receive a confirmation email.

However, depending on the type of ticket purchased, the process for cancelation and refund will vary. For example, if you cancel a booking which was made through a travel agency and not directly with Lufthansa, you will need to contact the agency directly for requesting a refund.

To cancel a booking, log in with your credentials by visiting the homepage of Lufthansa or go to My Bookings section on this page. Fill in the details to access your bookings and click on Cancel to cancel the relevant booking.

Upon successful cancelation, you will receive a confirmation email.

Flights that were not purchased via lufthansa.com or a Lufthansa office can be canceled online but for the refund of the ticket price, you will need to contact the travel agency that issued the ticket.

For reservations made seven days or more before the flight’s departure, cancelation will be free if you cancel within 24 hours of making your booking. In a few cases, consequential charges may be applicable based on your fare. Normally, reservation cancelation fees for travel from the U.S. can range between USD 250-1,000 (per passenger).

You can make changes to your reservations by visiting the homepage of Lufthansa. Select View and Amend flights and proceed with the details to make the desired changes.

Secure your fare

Use the Secure your fare option to reserve or hold a selected flight at a price specified for up to 48 hours. You will not be issued any ticket or charged for the reservation. But, if you cancel your booking or fail to take any action within the 48-hour limit on the reserved fare, a cancelation fee of $39.00 will be charged.

Yes, Lufthansa tickets are refundable. You can cancel your reservation online and get a refund up to 24 hours before the beginning of your trip. For flights that were not purchased via a Lufthansa office or lufthansa.com can be canceled online, but, for a refund, you will need to contact the travel agency that issued the ticket.

You will be refunded for your ticket in the currency in which you paid. If you made the payment in a currency other than euros, the refund might take a bit longer.

If you paid in cash, you would get the refund online once you share your bank account details upon request by the airline.

If your flight gets canceled by Lufthansa due to disruptions, you will be refunded free of charge.

There are three different ways to check-in for your Lufthansa flights:

Online Check-in

Whether you are at home, in your office or anywhere, you can easily check-in online by visiting the official website of Lufthansa Airlines and print out your boarding pass yourself. Check-in starts 23 hours before the flight’s scheduled departure.

Mobile Check-in

If you are on the go, the facility of mobile check-in makes it easy for you to check-in for your flights on your smartphone or tablet. Download the mobile app of Lufthansa and have your boarding pass sent on your email id in just a few clicks.

Airport Check-in

Alternatively, you can do the check-in at one of the dedicated check-in machines at the airport. There are certain requirements for airport check-in. Read them here.

Yes, you can do web check-in for Lufthansa Airlines easily. It can be done on your mobile phone using the Lufthansa App or computer by visiting the official website of the airline. It takes only a few clicks, and you will receive your boarding pass instantly.

Web check-in starts from 23 hours before the scheduled departure.

The facility is not available for departures from the following airports:

  • Tirana (TIA)
  • Sarajevo (SJJ)
  • Burgas (BOJ)
  • Fort-de-France/Martinique (FDF)
  • Eilat (VDA)
  • Rijeka (RJK)
  • Tivat (TIV)
  • Paphos (PFO)

Online and Mobile Check-in

You can check-in online starting 23 hours before the scheduled departure, choose your seat and print out your online boarding pass or have it sent to your mobile phone.

Check-in at the Airport

If you plan to check-in at the airport, you should reach the airport at least two hours before the scheduled departure time.

To know about the check-in deadlines for a particular flight, visit this page.

Yes, you can avail the service of Lufthansa Holidays to book flight and hotel in a single package, saving a lot of money. By purchasing vacation packages, you eliminate the hassles of booking flights and hotels separately, which is quite time consuming and costly.

All you need is choose your departure and arrival airport, preferred date of your journey and your choice of hotel and the airline will design and provide you with a cheap package deal, including the flight to your final destination. To know more about Lufthansa Holidays, click here.

Yes, Lufthansa offers its app, which lets you discover a new way to travel. Whether you are searching for or booking a flight, wanting to check-in on the go, download your boarding passes or access the latest information about your flight, you can do everything easily by using Lufthansa travel app on your smartphone, tablet or Apple watch. The airline keeps on adding new features to make your traveling experience, simple and enjoyable.

The app is available for both smartphones and tablets.

For Android devices, download here.

For iOS download, click here.

To manage your flight bookings with Lufthansa, visit the official website of the airline. You can view, cancel, or make changes to your reservation, choose a seat, and upgrade your travel class.

  • From the drop-down of the ‘Menu’ option on the top right corner.
  • Under ‘Book and Manage,’ select the option you want.
  • To proceed further, use your Booking Code or Lufthansa Id in the details section and then Submit to fetch your bookings.

To book a First Class seat on Lufthansa Airlines, you need to visit its official website.

  • From the drop-down of the ‘Menu’ on the top right corner.
  • Click on ‘Flights’ under Book and Manage.
  • On the Extended Search page, fill in your details to book a First Class seat.

Upgrade for a better experience

You can also upgrade your existing class of travel to your preferred class by clicking on ‘Book Now’ under the Upgrade section.

Advance seat reservation for First Class

If traveling on a long-haul flight, you can avail advance seat reservation free of charge. It applies to Premium Economy Class, Business and First Class. But, advance seat reservation on continental feeder flights is subject to a fee.

You are permitted to carry your pet (dog, cat, hare or rabbit) with you on any of the Lufthansa flights. But, before booking a flight with your pet, please go through the following information carefully:

Transportation of pets is possible either as excess baggage in the aircraft’s air-conditioned cargo hold or as additional carry-on baggage in the passenger cabin but at an extra cost depending upon the kind of animal, its weight and size, and the regulations applicable in different countries.

For the above-listed animals and other species also, Lufthansa Cargo offers the facility of pet transport. In case of assistance dogs, special rules apply. However, due to local circumstances and restrictions, the transportation of large animals in the cargo hold is not possible to certain destinations. To find out more about this, visit the airline’s service center.

Small dogs and cats as carry-on baggage in the cabin

Only smaller dogs and cats weighing no more than 8 kg including their transport container may be transported under certain conditions as additional carry-on baggage in the passenger cabin. While larger dogs and cats and all other animal species, irrespective of their weight and size, are not allowed to travel in the cabin.

If you are carrying your pet with you in the cabin as carry-on baggage, you need to give your confirmation, stating that the animal meets the transport criteria. For this purpose, you need to present two fully completed and signed copies of this form at the check-in counter. For further information, please click here

Larger Dogs and Cats, Hares and Rabbits as Excess Baggage in the Cargo Hold

Dogs and cats weighing more than 8 kgs including their transport container, as well as hares and rabbits, maybe transported as excess baggage in the aircraft’s air-conditioned cargo hold under certain conditions.

More information about the carriage of animals in the cargo hold

For the transport of all other animals, please contact Lufthansa Cargo.

Assistance dogs

Recognized assistance dogs, such as guide dogs and hearing dogs, can be transported in the cabin on all Lufthansa flights for free. Emotional support dogs can also be carried free of charge on routes to and from the U.S.A.

If you are taking an assistance dog with you into the cabin, you need to give your confirmation that the animal has passed the transport criteria required as per the rules. For this purpose, you need to present two copies of the fully completed and signed SVAN or ESAN form at the check-in counter.

For more information about the carriage of an assistance dog, click here.

To know further on the pet policy related to restrictions on flights, check-in times, fighting dogs, snub-nosed animals, animals traveling unaccompanied, and more visit this link.

For any assistance related to your travel, you can contact the airline via phone by calling at this number 1800 102 5838.

For flight bookings and service inquiries (depending on your country or region), you can find the contact numbers here.

Left something at the airport, in one of the lounges or on the flight? You need to report immediately on arrival. You can either contact:

  • The Lufthansa baggage tracing desk at the airport, or
  • The Lufthansa service counter at the airport.

Upon receiving the detailed description of the missing item, the airline carries an intensive search to locate the item in the shortest possible time. Once found, you will be contacted on the contact number you have provided.

In case, individual items or the whole of the contents are missing from your baggage, you should report this as soon as you arrive at the airport. For this, you can either contact:

  • The Lufthansa baggage tracing desk at the airport, or
  • The Lufthansa service counter at the airport.

If you report the loss on a later date, your request will only be accepted if it is made in writing online within seven days.

To read about the latest news and view images and videos on Lufthansa Airlines, you can visit the Newsroom section available on its official website. To access the Newsroom, please click here.

Yes, you can make changes to your Lufthansa flights. To access your flights, use your booking code. Whether you want to rebook or cancel a flight, make an advance seat reservation, request special meals, or book a Rail&Fly ticket at any time, you can do that without any hassles. You can also book a hotel or a rental car directly, or even take out travel insurance.

Yes, Lufthansa allows you to add or change seats later. You can reserve your seat after the completion of your booking and up to 52 hours before the departure. To book or change your seats later, go to ‘My bookings’ section. Please note that the changes can only be made to seats at the same or a lower price, and charges already paid will not be refunded.

A confirmed advance seat reservation does not give you a legal right to a particular seat on board the aircraft but only to the selected category such as aisle, window, seat with more legroom).

Lufthansa’s unaccompanied minor policy ensures complete safety for children right before the take-off time till they land.  

Children between the age group of 5 and 11 years can avail this service to fly unaccompanied or if they are traveling with someone who is at least 12 years old. Children aged from 12 up to a maximum of 17 years old and are traveling alone, can also be taken care of at the request of their parents.

Upon arrival, the flight crew will hand your child over to a staff member at the airport who will further take the child to meet the person who is receiving them. If you are availing this special service for your child, please ensure your child is picked up immediately at the destination airport.

If your child is traveling on a flight operated by a carrier other than Lufthansa, you must directly contact the respective airline to know about its rules and policies for unaccompanied minors.

Additional fees

In addition to the airfare, Lufthansa will charge you for this special service (per route and child).

For flight segment within Germany or Europe- EUR 60 (USD/CAD 90)

For intercontinental flight segment- EUR 100 (USD/CAD 150)

Travel documents

As soon as you book the flight, you should inform the airline that your child will be traveling. It is recommended to use the checklist for unaccompanied children provided by the airline. It contains all the information and the necessary documents, useful tips on booking, check-in, carry-on baggage, free baggage allowance, and collection at the destination. At the airport, your child will be given a small yellow Lufthansa bag which they should keep with them visible throughout their journey. The bag should have the following necessary travel documents:

  • valid passport/child’s ID card
  • visa for the destination country
  • the completed special service form
  • travel insurance certificate
  • information on any allergies the child may have
  • receipt for pre-paid charges for the special service, if applicable
  • declaration of consent from parents/legal guardians that their child may travel unaccompanied

Booking

Tickets for unaccompanied children can only be booked via the Lufthansa Service Center or at your travel agency and cannot be booked online. For any doubts, please contact the Lufthansa Service Center.

Baggage for Unaccompanied Children

The size of the carry-on baggage for your child may be the same size as permitted for an adult. However, your child should be able to carry the bag easily without any assistance. The bag should include any medicines to be taken during the flight or at the destination, some money, and warm clothing.

Please also ensure that your child’s checked-in baggage does not exceed the free baggage allowance.

Carry-on baggage regulations

Free baggage regulations

For more information on unaccompanied minor policy, please click here.