Swiss International Air Lines or Swiss is the national carrier of Switzerland. The main hub of this airline is Zurich Airport. Currently, Swiss is serving more than 100 destinations in 43 countries around the globe from Zurich, Lugano, and Geneva. It is a member of the Star Alliance and a part of Lufthansa Group.Show more...
You can stay updated with Swiss International Air Lines flights information through multiple ways:
By Visiting the Airline’s Official Website
Through the Mobile App
You can also check the current status of your flight using the Swiss mobile app on your smartphone or tablet. Even when you are traveling, you can review the details of your trip using this app and stay updated with the latest flight information.
By Contacting the Service Center
For information on arrival and departures, you can contact the Service Center.
With Swiss International Air Lines, you can get your boarding pass through four different ways:
Using the web check-in option on your desktop or laptop, you can save both time and efforts. The online check-in opens 23 hours before the scheduled flight departure.
You can send the boarding pass on your smartphone or print it at your home, office, or anywhere.
However, certain airports don’t support mobile boarding pass. In that case, you need to print your physical boarding pass. Click here to know the list of airports that accept mobile boarding pass.
The airline will send you the mobile boarding pass in the form of a link via text message, or email. You can also receive your mobile boarding pass directly on the Swiss app to use it even offline.
At the Airport
Swiss International Air Lines offers check-in facility at the airport of all the destinations covered by the airline. You can print your boarding pass either at the check-in counter or the kiosk machine installed at the airport. However, the opening times of the counters may vary depending on the airport and flying time.
Visit this page to know the check-in deadline time of your departing airport.
You can avail the automated check-in facility of Swiss International Air Lines at least 24 hours before your flight’s scheduled departure time. Through this service, your boarding pass will be sent to you automatically either by text or email, and you can go directly to the gate with your hand baggage. This service can also be availed for bookings with up to nine people.
Here’s what you need to do to activate the automated check-in for your Swiss International Air Lines’ flight:
Note: The automated check-in is not available for all the destinations.
If your baggage is found to be oversized or overweight, additional fees will apply as per your booking class and route.
Some of the charges for the oversized or overweight baggage as per the route and cabin class are:
Click here for more information on the excess baggage fees.
Swiss International Air Lines baggage policy is as follows:
Click here to know more on hang baggage rules and regulations. Please visit this page for more information on prohibited items.
If your baggage is found to be oversized or overweight, additional fees will be applicable as per the booking class and route. Click here for more information on the excess baggage fees.
As per the Swiss International Air Lines cancelation policy, if your flight is delayed for more than three hours or has been canceled due to any reason, you can claim the compensation using this online form.
You can also cancel your tickets online by going to the ‘Manage my bookings’ section on the official webpage by logging in using your existing profile or retrieving your current reservations.
Request for a Refund
After the successful cancelation of your Swiss International Air Lines tickets, you can request a refund online by filling up this form. From the drop-down list, select the ‘Refunds of e-tickets and/or services’ option and select ‘I confirm that my booking is canceled.’ The refund claim form will appear on the webpage, which you need to fill to notify the airline about your refunds.
Swiss International Air Lines gives you options to cancel your flight online. Go to the ‘Manage my bookings’ page on the airline’s official website or through the mobile app.
But first, make sure you have an online profile with the airline or else you can create a new one using this link. You can also register with the airline by retrieving your booking details like first name, last name, and booking or e-ticket number.
How to Request for a Refund
After the successful cancelation of your Swiss International Air Lines tickets, you can request a refund online by filling up this form. From the drop-down list, select the ‘Refunds of e-tickets and/or services’ option and select ‘I confirm that my booking is canceled.’ The refund claim form will appear on the webpage, which you need to fill to notify the airline about your ticket’s refund.
You can also request for a refund by sending a written request to the airline, via the Swiss Service Center, or through your travel agency, whichever is your point of purchase.
According to Swiss International Air Lines booking policy, you can:
You can make changes in the names only up to two letters. However, these restrictions do not apply to group bookings. Use the ‘Hold the booking’ option to make or cancel your booking in a specified period, called ‘consideration period.’ At the end of this period, your reservations will be automatically confirmed. This service is available until 24 hours before your flight’s departure time. To know the airline’s booking policy in details, refer to this document.
You can cancel your Swiss International Air Lines flight online either through the website or via the mobile app. No penalty will be applicable if you cancel your reservation within 24 hours of your booking time. Or if your reservation is made at least seven or more days before your travel date. To request a refund for your canceled booking, you can fill this form or contact the Swiss Service Center.
Yes, Swiss International Air Lines tickets are refundable without any penalty if:
To request a refund for your Swiss International Air Lines tickets, you can fill this form. Alternatively, you can contact the Swiss Service Center or send a written request for a refund.
Several provisions for a ticket refund include:
Visit this page to read more on refund policy.
There are several options to check-in for your Swiss International Air Lines flights:
You can do web check-in for your flights on Swiss.com at least 23 hours until one hour before your flight’s scheduled departure time.
This is one of the simplest ways of doing the check-in for your flights, and there is no need to print the boarding pass. To avail this facility, you need to download the Swiss app on your smartphone or tablet and follow the below steps:
The boarding pass will be sent to you via a text message as a link, email, or in the mobile app. Several airports do not support the mobile boarding pass. Click here to know the list of these airports.
Depending on your cabin class, flight duration, and the departing airport, you can check-in either at the check-in desks or by using one of the check-in machines. Visit this page to know your check-in deadline times.
You can avail the automated check-in facility of the airline at least 24 hours before your flight’s scheduled departure time. Through this service, your boarding pass will be sent to you automatically either by text or email, and you can go directly to the gate with your hand baggage. This service can also be availed for bookings with up to nine people.
Here’s what you need to do to activate the automated check-in for your Swiss International Air Lines flight:
Note: The automated check-in is not available for all the destinations.
Yes. Swiss International Air Lines web check-in is simple and easy and can be availed using a computer, tablet, or smartphone at Swiss.com website or using the Swiss app. By using the online check-in option, you can save a lot of time and efforts.
Please note that the online check-in opens 23 hours and closes one hour before your flight’s scheduled departure time. If you have opted for the automated check-in facility during the booking process, the airline will automatically check-in and notify you at least 20 hours before your flight’s departure time.
Online check-in starts 23 hours and ends one hour before the flight’s scheduled departure time. The timings for check-in at the airport depending on your cabin class, flight duration, and the origin-destination. Visit this page to see your airport’s check-in deadlines.
If you own a Swiss Business or Swiss First class ticket, you can also do priority check-in at any of the separate check-in desks available at the airport.
To avoid rushing, it is advised to arrive at the airport as early as two hours before your flight’s departure time.
Yes, indeed. Swiss International Air Lines offers impressive travel packages to many beautiful destinations in Europe and around the world. Some of the popular tour packages include beach holidays, city trips, or even long-haul trips, on the Swiss Holidays website.
With Swiss International Air Lines, you can choose a wide range of vacation packages, including an amazing collection of domestic and international destinations.
Yes, Swiss International Air Lines offers a mobile app for both Android and iOS platforms. Using the Swiss mobile app on your smartphone or tablet, you can:
Managing your Swiss International Air Lines bookings is now easy. You can do this either on Swiss.com through a laptop, desktop, or tablet, or using airline’s mobile app on your smartphone.
Under the ‘My bookings’ option, you can view the details of your upcoming trip, confirm, change, or cancel your flights.
When traveling with the Swiss First class of travel, you can enjoy all the premium facilities of the airline, such as gourmet cuisines, first-class lounge, and excellent customer service.
You can book the first class either on the airline’s official website or by using its mobile app.
In the ‘Class’ option, select ‘First,’ and you will be booked in the Swiss First cabin.
Swiss International Air Lines allows your pet to travel with you either in the cabin or in the flight’s hold section. However, certain restrictions are there:
Pets in the Cabin
Pets in the Hold
The charges for transporting your animals depends on your zone, your pet’s weight (including the container), and dimensions.
For more detailed information on pet policy, go to this page.
For any queries related to your trip, you can contact Swiss International Air Lines either through the phone or get in touch with them on social media. The airline provides customer care numbers as per your country. You can visit this page to select your country and find the respective helpline numbers.
For passengers in Switzerland, the contact number is +41 848 700 700.
Yes, Swiss International Air Lines offer lost and found service.
Visit this page for detailed information on baggage issues.
You can make changes to your Swiss International Air Lines flights online by using the ‘Manage my bookings’ page:
You can change your name, flight, and travel dates or cancel your flight.
Yes, you can make changes to the seats assigned to you till two hours before your flight’s scheduled departure time.
To change your current seat, you need to go to the ‘Manage my bookings’ section and choose the preferred seat. If you change a seat in a lower category, the difference amount will not be paid by Swiss International Air Lines. In case you change your seat to any higher price class, you need to pay the difference amount. Click on this link for more information.
As per the Swiss International Air Lines unaccompanied minor policy:
The charges for traveling with unaccompanied minors is based per child and sector. Please note that the outbound and return flights are considered as two different flights.
If traveling within Switzerland, the cost of traveling with an unaccompanied minor is EUR 60. When flying within Europe, you need to pay EUR 60. For any other intercontinental flights, the fee is EUR 100. Visit this page for more information.