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About Swiss Airlines

Swiss International Air Lines or Swiss is the national carrier of Switzerland. The main hub of this airline is Zurich Airport. Currently, Swiss is serving more than 100 destinations in 43 countries around the globe from Zurich, Lugano, and Geneva. It is a member of the Star Alliance and a part of Lufthansa Group.

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Swiss Airlines Frequently Asked Questions

You can stay updated with Swiss International Air Lines flights information through multiple ways:

By Visiting the Airline’s Official Website

  • Click on the ‘Fly’ option on the website’s homepage.
  • Under the ‘Flight Information’ section, click on the ‘Arrival and Departures’ option.
  • To know the current status of your flight, you can either choose- Search by Airport, Search by Flight, or Search by Route.
  • Finally, click on Find Flight.

Through the Mobile App

You can also check the current status of your flight using the Swiss mobile app on your smartphone or tablet. Even when you are traveling, you can review the details of your trip using this app and stay updated with the latest flight information.

By Contacting the Service Center

For information on arrival and departures, you can contact the Service Center.

With Swiss International Air Lines, you can get your boarding pass through four different ways:

Online Check-In

Using the web check-in option on your desktop or laptop, you can save both time and efforts. The online check-in opens 23 hours before the scheduled flight departure.

  • Visit swiss.com and login with your details like name and Swiss reservation number, or e-ticket number, and click on the ‘Online Check-in’ option under booking details.
  • Select your seats.
  • Provide additional information about your passport, depending on your destination.
  • Submit the details and proceed further.

You can send the boarding pass on your smartphone or print it at your home, office, or anywhere.

However, certain airports don’t support mobile boarding pass. In that case, you need to print your physical boarding pass. Click here to know the list of airports that accept mobile boarding pass.

  1. On the Mobile App
    • Download and open the free Swiss mobile app on your smartphone.
    • Login by entering the required details, like your name and reservation number.
    • Proceed further and select your seats.
    • Click on the ‘Submit’ button.

The airline will send you the mobile boarding pass in the form of a link via text message, or email. You can also receive your mobile boarding pass directly on the Swiss app to use it even offline.

At the Airport

Swiss International Air Lines offers check-in facility at the airport of all the destinations covered by the airline. You can print your boarding pass either at the check-in counter or the kiosk machine installed at the airport. However, the opening times of the counters may vary depending on the airport and flying time.

Visit this page to know the check-in deadline time of your departing airport.

Automated Check-In

You can avail the automated check-in facility of Swiss International Air Lines at least 24 hours before your flight’s scheduled departure time. Through this service, your boarding pass will be sent to you automatically either by text or email, and you can go directly to the gate with your hand baggage. This service can also be availed for bookings with up to nine people.

Here’s what you need to do to activate the automated check-in for your Swiss International Air Lines’ flight:

  • During your booking process: Select the automated check-in at the sixth step under ‘Your Information’ and choose the required information.
  • After booking: You need to log in using your reservation number or e-ticket on com/login or with your already created profile on the website. Now, you can easily take advantage of this facility up to 24 hours before your flight’s scheduled take-off time under the ‘Edit booking’ option.

Note: The automated check-in is not available for all the destinations.

Hand Baggage

  • You can carry a small hand baggage, such as a laptop bag or a shoulder bag with you on the flight.
  • Passengers traveling in Swiss Economy can carry only one hand baggage with them. While those in the Swiss Business and Swiss First Class can keep a maximum of two baggage, one personal item, and one carry-on baggage, onboard.
  • The personal item should not exceed the dimensions of 40 x 30 x 10 cm and the carry-on baggage must not weigh more than 8 kg and the dimensions of 55 x 40 x 23 cm. Click on this link to know more on hang baggage allowance.

Checked Baggage

  • Depending on the route, booking class, and fare options, the airline has certain restrictions on the checked baggage as well.
  • When flying on European routes, you can choose Light, Classic, Flex, or Business. No checked baggage will be included if you are traveling on Light.
  • In Class and Flex, you can carry one checked baggage weighing no more than 23 kg. In Business Class, maximum of two checked baggage can be carried, both of which should not weigh more than 64 kg and should have dimensions not more than 292 cm, including width, height, and depth. Visit this page for more details.

If your baggage is found to be oversized or overweight, additional fees will apply as per your booking class and route.

Some of the charges for the oversized or overweight baggage as per the route and cabin class are:

  • If you are flying in the Swiss Economy class within Europe, and your baggage is bigger than the ones allowed, you are required to pay a fee of EUR 100.
  • If your baggage is found to be heavier than the weight mentioned above, you will be charged EUR 50.
  • Similarly, Swiss Business and Swiss First passengers have to pay EUR 100 if their baggage is found to be bigger than 158 linear cm.

Click here for more information on the excess baggage fees.

Swiss International Air Lines baggage policy is as follows:

Hand Baggage

  • You can carry a small hand baggage, such as a laptop bag or a shoulder bag. Also, it should be kept in the overhead locker or under the seat in front of you.
  • If traveling in Swiss Economy Class, you can carry only one hand baggage with you. While for Swiss Business and Swiss First Class passengers, a maximum of two baggage is allowed on board which includes- one personal item and one carry-on baggage.
  • The personal item should not exceed the dimensions of 40 x 30 x 10 cm and the carry-on baggage must not weigh more than 8 kg and the dimensions of 55 x 40 x 23 cm. Click on this link to know more on hang baggage allowance.
  • A foldable garment bag measuring not more than 57 x 54 x 15 cm can also be carried with you as hand baggage.
  • Certain liquid items with a maximum capacity of 100 ml, can also be carried on board with you. For more information on liquid items, please visit this page.

Click here to know more on hang baggage rules and regulations. Please visit this page for more information on prohibited items.

Checked Baggage

  • Depending on the route, booking class, and fare options, the airline has certain restrictions on the checked baggage as well.
  • When flying on European routes, you can choose Light, Classic, Flex, or Business. No checked baggage will be included if you are traveling on Light.
  • In Class and Flex, you can carry one checked baggage weighing no more than 23 kg. In Business, maximum of two checked baggage can be carried, both of which should not weigh more than 64 kg and should have dimensions not more than 292 cm, including width, height, and depth. Visit this page for more details.
  • When flying on intercontinental flights, the checked baggage limit will be followed as per your cabin classes, such as the Swiss Economy, Swiss Business, or Swiss First.
  • If you are traveling in the Swiss Economy cabin, you are allowed to carry one checked baggage, weighing not more than 23 kg. In the Swiss Business cabin, you are allowed to carry a maximum of two checked baggage, both of which should not weigh more than 64 kg. While in Swiss First, the airline permits you to carry a maximum of three checked baggage and the total weight of all the three must not be more than 96 kg.

If your baggage is found to be oversized or overweight, additional fees will be applicable as per the booking class and route. Click here for more information on the excess baggage fees.

As per the Swiss International Air Lines cancelation policy, if your flight is delayed for more than three hours or has been canceled due to any reason, you can claim the compensation using this online form.

You can also cancel your tickets online by going to the ‘Manage my bookings’ section on the official webpage by logging in using your existing profile or retrieving your current reservations.

Request for a Refund

After the successful cancelation of your Swiss International Air Lines tickets, you can request a refund online by filling up this form. From the drop-down list, select the ‘Refunds of e-tickets and/or services’ option and select ‘I confirm that my booking is canceled.’ The refund claim form will appear on the webpage, which you need to fill to notify the airline about your refunds.

Swiss International Air Lines gives you options to cancel your flight online. Go to the ‘Manage my bookings’ page on the airline’s official website or through the mobile app.

But first, make sure you have an online profile with the airline or else you can create a new one using this link. You can also register with the airline by retrieving your booking details like first name, last name, and booking or e-ticket number.

  • Login with your existing profile on Swiss.com or by the details of your reservations.
  • Go to the ‘My bookings’ option to see your upcoming flight details.
  • Click on ‘Cancel’ to cancel your Swiss International Air Lines’ flight.

How to Request for a Refund

After the successful cancelation of your Swiss International Air Lines tickets, you can request a refund online by filling up this form. From the drop-down list, select the ‘Refunds of e-tickets and/or services’ option and select ‘I confirm that my booking is canceled.’ The refund claim form will appear on the webpage, which you need to fill to notify the airline about your ticket’s refund.

You can also request for a refund by sending a written request to the airline, via the Swiss Service Center, or through your travel agency, whichever is your point of purchase.

According to Swiss International Air Lines booking policy, you can:

  • Make changes in your name.
  • Change your flight or travel dates.
  • Hold your bookings for a specific amount of time, for a fee.
  • Book group travel of at least ten and a maximum of forty people.

You can make changes in the names only up to two letters. However, these restrictions do not apply to group bookings. Use the ‘Hold the booking’ option to make or cancel your booking in a specified period, called ‘consideration period.’ At the end of this period, your reservations will be automatically confirmed. This service is available until 24 hours before your flight’s departure time. To know the airline’s booking policy in details, refer to this document.

You can cancel your Swiss International Air Lines flight online either through the website or via the mobile app. No penalty will be applicable if you cancel your reservation within 24 hours of your booking time. Or if your reservation is made at least seven or more days before your travel date. To request a refund for your canceled booking, you can fill this form or contact the Swiss Service Center.

Yes, Swiss International Air Lines tickets are refundable without any penalty if:

  • You have canceled and raised a refund request within 24 hours of your booking time.
  • Your reservation is made at least seven or more days before your travel date.

To request a refund for your Swiss International Air Lines tickets, you can fill this form. Alternatively, you can contact the Swiss Service Center or send a written request for a refund.

Several provisions for a ticket refund include:

  • Refunds will be made on the purchase price after deducting any applicable service fee.
  • The amount will be refunded through the original form of payment made at the time of booking.
  • For passengers in the U.S., who have used a credit card for making the payment, the refunds will be made within seven business days.

Visit this page to read more on refund policy.

There are several options to check-in for your Swiss International Air Lines flights:

Online Check-In

You can do web check-in for your flights on Swiss.com at least 23 hours until one hour before your flight’s scheduled departure time.

  • Visit Swiss.com and login with your details like Name and Swiss reservation number, or e-ticket number.
  • Click on the ‘Online Check-in’ option under booking details.
  • Choose your seats.
  • Provide additional information about your passport, depending on your destination.
  • Send the boarding pass on your smartphone or print it at your home, office, or the airport.

Mobile Check-In

This is one of the simplest ways of doing the check-in for your flights, and there is no need to print the boarding pass. To avail this facility, you need to download the Swiss app on your smartphone or tablet and follow the below steps:

  • Login using your first name, last name, and reservation number.
  • Choose your seats.
  • Go to the ‘My flights Check-in’ option, and you will be able to check-in for your upcoming flights and get the mobile boarding pass on your smartphone.

The boarding pass will be sent to you via a text message as a link, email, or in the mobile app. Several airports do not support the mobile boarding pass. Click here to know the list of these airports.

  • At Check-In Desks or Machines

Depending on your cabin class, flight duration, and the departing airport, you can check-in either at the check-in desks or by using one of the check-in machines. Visit this page to know your check-in deadline times.

  • Automated Check-In

You can avail the automated check-in facility of the airline at least 24 hours before your flight’s scheduled departure time. Through this service, your boarding pass will be sent to you automatically either by text or email, and you can go directly to the gate with your hand baggage. This service can also be availed for bookings with up to nine people.

Here’s what you need to do to activate the automated check-in for your Swiss International Air Lines flight:

  • During your booking process: Select the automated check-in option in the sixth step under ‘Your Information’ and choose the required information.
  • After booking: You need to log in using your reservation number or e-ticket on com/login or with your already created profile on the website. Now, you can easily take advantage of this facility which is available up to 24 hours before your flight’s scheduled take-off time under ‘Edit booking’ option.

Note: The automated check-in is not available for all the destinations.

Yes. Swiss International Air Lines web check-in is simple and easy and can be availed using a computer, tablet, or smartphone at Swiss.com website or using the Swiss app. By using the online check-in option, you can save a lot of time and efforts.

Please note that the online check-in opens 23 hours and closes one hour before your flight’s scheduled departure time. If you have opted for the automated check-in facility during the booking process, the airline will automatically check-in and notify you at least 20 hours before your flight’s departure time.

Online check-in starts 23 hours and ends one hour before the flight’s scheduled departure time. The timings for check-in at the airport depending on your cabin class, flight duration, and the origin-destination. Visit this page to see your airport’s check-in deadlines.

If you own a Swiss Business or Swiss First class ticket, you can also do priority check-in at any of the separate check-in desks available at the airport.

To avoid rushing, it is advised to arrive at the airport as early as two hours before your flight’s departure time.

Yes, indeed. Swiss International Air Lines offers impressive travel packages to many beautiful destinations in Europe and around the world. Some of the popular tour packages include beach holidays, city trips, or even long-haul trips, on the Swiss Holidays website.

With Swiss International Air Lines, you can choose a wide range of vacation packages, including an amazing collection of domestic and international destinations.

Yes, Swiss International Air Lines offers a mobile app for both Android and iOS platforms. Using the Swiss mobile app on your smartphone or tablet, you can:

  • Book flights and hotels, or hire a car.
  • Manage your bookings.
  • Get regular updates about your flight.
  • Change or upgrade your flight.
  • Get offline boarding pass using “shake” access.
  • Avail provisional booking (hold your booking) service.
  • Choose your preferred seats and check-in.

Managing your Swiss International Air Lines bookings is now easy. You can do this either on Swiss.com through a laptop, desktop, or tablet, or using airline’s mobile app on your smartphone.

  • Go to the ‘Manage your bookings’ page on the official website of the airline.
  • Login with your existing profile or booking details like name and reservation number.

Under the ‘My bookings’ option, you can view the details of your upcoming trip, confirm, change, or cancel your flights.

When traveling with the Swiss First class of travel, you can enjoy all the premium facilities of the airline, such as gourmet cuisines, first-class lounge, and excellent customer service.   

You can book the first class either on the airline’s official website or by using its mobile app.

  • In the ‘Flight’ section, click on ‘Advanced Search.’
  • Fill in all the details of your trip, such as origin, destination, and travel dates.

In the ‘Class’ option, select ‘First,’ and you will be booked in the Swiss First cabin.

Swiss International Air Lines allows your pet to travel with you either in the cabin or in the flight’s hold section. However, certain restrictions are there:

Pets in the Cabin

  • Only dogs and cats are allowed to travel with you in the cabin.
  • Each passenger is allowed to carry a maximum of two animals (dog or cat) in the flight.
  • Dogs and cats must not weigh more than 8 kg, including the transport container.
  • The transport container must be soft, clean, escape-proof, and scratch-proof.
  • It should measure the linear size of 118 cm (55 x 40 x 23 cm).
  • It must be large enough to enable your pet to move freely and must be stored under your seat during the journey.
  • Please note that in some countries, such as Australia, Hong Kong, Ireland, and the UK, pets are not allowed to travel in the cabin.

Pets in the Hold

  • Dogs, cats, hares, or rabbits weighing more than 8 kg, including the container, can be transported in the cargo.
  • Your pet must travel comfortably in a suitable container or crate and must have enough food and water.
  • Certain types of animals are not allowed to travel in the hold.
  • Your pet must be clean, healthy, not dangerous, and should not be pregnant.

The charges for transporting your animals depends on your zone, your pet’s weight (including the container), and dimensions.

For more detailed information on pet policy, go to this page.

For any queries related to your trip, you can contact Swiss International Air Lines either through the phone or get in touch with them on social media. The airline provides customer care numbers as per your country. You can visit this page to select your country and find the respective helpline numbers.

For passengers in Switzerland, the contact number is +41 848 700 700.

Yes, Swiss International Air Lines offer lost and found service.

  • Although in the majority of the cases, your missing baggage can be found within 24 hours, if not, you can report it to the airline.
  • To report any lost and found baggage, you need to reach out the Lost and Found office at your destination. You can fill out this form to notify Swiss International Air Lines about your lost item.
  • If your baggage is not found within three days after reporting, you need to complete the com form within five days of reporting your lost item.
  • Items found left in the aircraft will be kept in the Lost & Found office of the destination airport for a maximum of three months.
  • Swiss International Air Lines also offers the costs of replacement purchases in case your baggage is delayed as per your cabin class. For the Swiss Economy class, the maximum reimbursement amount is $100. In the Swiss Business and Swiss First, the maximum reimbursement amount is $200 and $300 respectively.

Visit this page for detailed information on baggage issues.

To stay updated with all the latest news and information on Swiss International Air Lines, you can visit the Newsroom. Additionally, you can follow the Twitter handle of Newsroom to get all the recent updates and information related to the airline.

You can make changes to your Swiss International Air Lines flights online by using the ‘Manage my bookings’ page:

  • Login using your existing profile or by entering your name and reservation number.
  • Go to the ‘Change My Booking’ option.

You can change your name, flight, and travel dates or cancel your flight.

Yes, you can make changes to the seats assigned to you till two hours before your flight’s scheduled departure time.

To change your current seat, you need to go to the ‘Manage my bookings’ section and choose the preferred seat. If you change a seat in a lower category, the difference amount will not be paid by Swiss International Air Lines. In case you change your seat to any higher price class, you need to pay the difference amount. Click on this link for more information.

As per the Swiss International Air Lines unaccompanied minor policy:

  • Children below the age of 12 years have to avail the UM (unaccompanied minor) service if traveling alone. If accompanied by a person minimum of 12 years, it is not mandatory.
  • Minors between the ages of 2-4 years can travel with a sibling or guardian of minimum 16 years of age or a person of a minimum 18 years of age.
  • For children between the ages of 12-17 years, the UM service is not compulsory.

The charges for traveling with unaccompanied minors is based per child and sector. Please note that the outbound and return flights are considered as two different flights.

If traveling within Switzerland, the cost of traveling with an unaccompanied minor is EUR 60. When flying within Europe, you need to pay EUR 60. For any other intercontinental flights, the fee is EUR 100. Visit this page for more information.