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About Virgin Atlantic

Virgin Atlantic is a British Airline headquartered in Crawley, United Kingdom. Started in 1984, the airline uses a combined fleet of Airbus and Boeing wide-body aircraft, serving to several destinations in North America, Africa, the Caribbean, Middle East, and Asia. Its three main operating bases are Gatwick Airport, Heathrow Airport, and Manchester Airport.

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Virgin Atlantic Frequently Asked Questions

To know the arrival and departure status of your flight, go to virginatlantic.com. Select Flight Status from the menu, fill in the details to access the details about your flight. It will display your latest information on your flight schedule.

You can print your Virgin Atlantic flight boarding pass in three ways:

Through Online Check-in

Online check-in service is open from 24 hours before your flight until 70 minutes before its departure.

  • Visit the official website of Virgin Atlantic.
  • Select the Check-in option from the menu.
  • Fill in the required details and click on Start Check-in.
  • Print or download your boarding pass on your desktop/system.

Through App

  • Download the Virgin Atlantic mobile app from the App Store or Google Play.
  • Follow the check-in steps as in the online check-in process.
  • Scan your passport to proceed with the check-in and download your boarding pass.

At the Airport

Alternatively, you can do the check-in for your flights and print your boarding pass after reaching the airport. But you need to arrive well in advance as the process may take time due to long queues. The airport check-in desks normally close 60 minutes before the scheduled departure but may vary, so it is suggested you check the airport guide for your departure airport.

If you have extra luggage over and above your free baggage allowance, you can check in up to seven extra bags per person and pay online. Each bag can weigh up to a maximum of 23kg with dimensions of up to 90 x 75 x 43cm (35.5 x 29.5 x 16inches).

If you have bags weighing over 23kgs, charges for the overweight bag will apply. Beyond this, you can purchase up to 10 bags in total at the airport. If you are traveling in Upper Class, the maximum weight allowed is 32kgs per bag.

To find out the fee applicable on additional bags, click here.

As per the baggage policy of Virgin Atlantic, you will get at least one checked in bag weighing 23kg included as part of your ticket unless you're flying Economy Light.

It is recommended that you check your bags in at least 2 hours before your departure. For any extra baggage exceeding the standard limits, you will need to pay a fee.

Hand Baggage Allowance

The maximum size of the hand baggage allowed in the cabin is 23 x 36 x 56cm (9 x 14 x 22 inches). And it should fit in the overhead bin without any assistance. For every different class of travel such as Economy, Premium, and Upper Class, the allowance varies.

Passengers flying in the Economy or Premium cabins can carry a single piece of hand baggage weighing up to 10kg (or 22lb) per person.

Upper-Class passengers can take up to two pieces of hand baggage per person, weighing up to 12kg (26lb) for one bag, or up to 16kg (35lb) combined weight. Like, you can carry a 12kg bag and another little bag of 4kg.

Children aged 2+ years are entitled to the same amount of hand baggage allowance as an adult in the cabin allowances mentioned above. While babies and toddlers aged 0-23 months are entitled to one bag, each weighing up to 6kg (or 13lb).

For restrictions and other information on hand baggage, please visit this page.

Check-in Baggage Allowance

For passengers traveling Economy Light, only hand baggage is allowed. However, to check-in a bag, the airline gives you the option to buy additional baggage.

Passengers traveling Economy Classic and Delight can carry one checked in bag weighing up to 23kg (50lb) and dimensions of up to 90 x 75 x 43cm (35.5 x 29.5 x 16ins).

For Premium Class travelers, two pieces of baggage are allowed each weighing up to up to 23kg (50lb) with dimensions of up to 90 x 75 x 43cm (35.5 x 29.5 x 16ins).

All those traveling as Upper-Class passengers can take up to three pieces of baggage, each weighing up to 32kg (70lb) with dimensions of up to 90 x 75 x 43cm (35.5 x 29.5 x 16ins).

For children and seated infants, the baggage allowances are the same as mentioned above.

For lap infants, the baggage allowance is 1 x 23kg (50lb) bag in any cabin apart from Economy Light, where there is no baggage included.

For more information on check-in baggage, please visit this page.

If you wish to cancel your booking, you need to share some details here to request a refund. Upon receiving the information, the airline will process the refund depending on the rules of the ticket that you purchased initially.

If your flight was booked through a travel agent, you would need to contact them directly for requesting a refund.

To discover about refund information under the cancelation policy, click here.

For canceling your booking/reservations, you will need to contact the airline directly. The refunds will be based on the type of ticket you have purchased and the fare conditions applicable to your ticket.

Alternatively, you can cancel your flights by

  • Visiting the website- virginatlantic.com.
  • Then go to ‘My Booking’ section.
  • Select one option under ‘Find Your Trip By’.
  • Fill in the details to fetch your bookings.

Select the booking you want to cancel.

As per the booking policy of Virgin Atlantic Airways, you can make changes to your flight and name, cancel your booking, transfer your ticket, and extend the validity period of your ticket. However, there are some restrictions:

Change of Name

The name on the booking, ticket, and passport should be identical. If due to an error, there is a need to make changes to your name, it should be done at least 2 hours before your scheduled departure time. There are two ways to do it- by contacting the airline directly or getting in touch with the authorized agent who made your booking. For more information on name changes, please visit this link.

Change in the Itinerary

Please note that you can change your itinerary only if it is allowed by the Tariff applicable to your ticket. Changes such as date or route changes, if you don’t take flights in the agreed sequence or the first flight on your ticket, may either result in a price change or will not be possible at all. The airlines will update you whether you can make any such changes and if there is an additional fee or refund applicable. So, you will have to contact Virgin Atlantic. Also, for making these itinerary changes, we may charge a change fee, which is based on the Tariff applicable to your ticket.

Transfer of Ticket

If your name appears on the ticket, only you are allowed to travel on it. It cannot be transferred into anyone else’s name unless your flight was bought as part of a Package Holiday.

In case if your flight is part of a Package Holiday, you may transfer your ticket under these circumstances:

  • If you meet the terms of your contract with the Package Holiday provider; and
  • If you can prove the airline or its Authorized Agents that you comply with the requirements of the Package Travel Regulations relating to the transfer of your ticket.

Canceling of Reservation

For canceling your booking/reservations, you will need to contact the airline directly. The refunds will be based on the type of ticket you have purchased and the fare conditions applicable to your ticket.

Payment

For making bookings, you can pay through a debit or credit card. Virgin Atlantic accepts MasterCard, Visa, American Express and Visa Debit.

Booking Confirmation Update

At the end of the booking, you will be assigned a booking reference number. You can write it down or print the page for reference. You will receive a confirmation e-mail on the address you had mentioned at the time of making the booking.

For more information on the booking policy, please click here.

If you wish to cancel your booking, you need to share some details here to request a refund. Upon receiving the information, the airline will process the refund depending on the rules of the ticket that you purchased initially.

If your flight was booked through a travel agent, you would need to contact them directly for requesting a refund.

Refundable Tickets

Some tickets that are sold at discounted fares may be partly or entirely non-refundable upon cancelation of your booking. For any flexibility, you can pick a ticket type suitable for your needs.

  • For a refundable ticket that is unused, you are eligible for a refund of the entire amount including any fees, taxes, and charges.
  • For a refundable ticket that has been used partially and has no relevant restrictions, you will be refunded the difference between the amount you originally paid and the amount relating to the unused portion of your ticket. No administration fee will be deducted.

Non-refundable Ticket

For a non-refundable ticket, you must take out travel insurance if you need to cancel. For such a ticket, which has not been used partially or at all, you can initiate for a refund of taxes, Government Scheme costs, and fees levied by the government, airport operator, or other authority.

An administration fee will be deducted from your refund amount which may be up to £30 per passenger and £3 per infant.

For ticket cancelations due to death or illness of a passenger, a travel companion, or a member of the passenger’s immediate family, no administration fee will be deducted.

For more information, click here.

How to check-in for your Virgin Atlantic flights? There are three options.

Online Check-in

Online check-in service is open from 24 hours before your flight until 70 minutes before its departure.

  • Visit the official website of Virgin Atlantic.
  • Select the Check-in option from the menu.
  • Fill in the required details and click on Start Check-in.
  • Print or download your boarding pass.

Check-in through App

  • Download the Virgin Atlantic mobile app from the App Store or Google Play.
  • Follow the check-in steps as in the online check-in process.
  • Scan your passport to proceed with the check-in and download your boarding pass.

At the Airport

Alternatively, you can do the check-in for your flights and print your boarding pass after reaching the airport. But you need to arrive well in advance as the process may take time due to long queues. The airport check-in desks normally close 60 minutes before the scheduled departure but may vary, so it is suggested you check the airport guide for your departure airport.

Yes, doing web check-in for your Virgin Atlantic flights is easy. There are two ways to do it:

Online Check-in

Online check-in service is open from 24 hours before your flight until 70 minutes before its departure.

  • Visit the official website of Virgin Atlantic.
  • Select the Check-in option from the menu.
  • Fill in the required details and click on Start Check-in.
  • Print or download your boarding pass.

Check-in through App

  • Download the Virgin Atlantic mobile app from the App Store or Google Play.
  • Follow the check-in steps as in the online check-in process.

Scan your passport to proceed with the check-in and download your boarding pass.

Online check-in opens 24 hours before the departure time and is available up to 70 minutes before the flight’s departure. By availing this service, you can view and change your seats, add any extra bags, and get your boarding pass before reaching the airport.

Yes, Virgin Atlantic provides vacation offers to make your holiday better. By choosing Virgin Vacations, you can travel with comfort and avail more amenities at an affordable price. There are travel packages for Europe, Asia, Central America, South America, the South Pacific, and South Africa. It also gives you the option to customize your travel package as per your needs.

To discover more about this service, please visit this link.

To make your travel comfortable, Virgin Atlantic offers its exclusive travel app, which can be downloaded from iTunes and Google Play for free. Through this app, you can book your flights, browse available flights, do online check-in faster, choose your preferred seats, manage your bookings, and access your Flying Club account on your smartphone or tablet.

With Virgin Atlantic, you can view, cancel or make changes to your booking through My Bookings section.

  • Go to the official website of Virgin Atlantic.
  • From the menu, choose My Bookings.
  • Search your bookings/reservations either by entering e-ticket or booking reference number along with your name.
  • This will fetch all your flight bookings.

If you are traveling on a flight operated by Delta Air Lines, you need to visit the My Trips section on the Delta website for managing your flights.

Upper Class of Virgin Atlantic Airways is a combination of Business and First Class. To book a seat in this travel class, you need to:

  • Visit the Virgin Atlantic website or log in to your Flying Club.
  • Select “Book” from the top of the page.
  • Enter the details- your origin and destination.
  • Select “One-Way” or “Return”.
  • Select your travel date(s).
  • Select “Pay with Card”, or “Pay with Miles”.
  • Click on “Advanced Options”.

Select “Upper Class” as the cabin type and proceed further as directed to complete the booking.

Want to book your pet on a flight? Virgin Atlantic takes care of everything, ensuring they travel safely throughout their journey, even if they are traveling alone. However, here are some important things to know:

  • You can only book for your cat or dog, as the airline does not offer travel services for other kinds of pets. Also, certain breeds are not allowed on the flight due to health and safety reasons.
  • Virgin does not offer pet travel for all of the destinations every time. For example, there is no pet transportation facility on the flights leaving the UK on a Saturday or a Sunday.
  • Pets will travel in a secure, heated and air-conditioned compartment.
  • Animals are not allowed in the main cabin unless they are assistance animals.
  • Pet travel is handled by Virgin Atlantic cargo department. So, before you make your bookings, it is advisable that you contact them at your departure airport. You need to book at least 7 days before you plan to fly since the aircraft has limited space.

For detailed information on pet policy, please visit this link.

If you have queries related to bookings, flights, cargo, or anything related to your travel, please visit the Contact Us page to find the full list of contact numbers.  For anything specific, you can visit this page.

Yes, Virgin Atlantic offers lost and found service. If you have lost anything: 

At the airport, get in touch with the airport staff.

On the aircraft, you can contact the Virgin Atlantic baggage team.

(UK) 0344 209 7304 or text 07481339184

(US) 1 800 880 6253

Share your flight number and date of travel along with a description of your lost item and your seat number (if you remember it).

At the airport lounge or Clubhouse, contact the respective staff and they will update the lost property department at the airport.

How to contact the Lost Property Department at the airport? Click here.

To get the latest news and information Virgin Atlantic Airways, visit their official website. Access the Travel News section from the drop down of “Fly with Us”.

For changing the date or route of your Virgin flight, you need to contact the airlines directly. Or if you want to cancel your booking or make changes to your name in the reservation, you can get in touch with the travel agents or customer service agents in the reservations department. They are reachable at 0344 874 7747.

Alternatively, the lead passenger on the booking can call on 0344 557 5850 to make any amendments to the booking.

For any upgrades with miles (except buying flights with miles), such as upgrading, companion flights and partners, please contact the Flying Club team: 0344 412 2414.

If you already have an assigned seat and would like to change it on a later date, it can be done depending on the availability and costs. For upgrading your seat, you might have to pay a charge. You can contact the reservations team to make changes to your seat.

If your child is flying alone, Virgin Atlantic ensures a safe and smooth journey. As per the unaccompanied minor policy of the airline, children aged between 5-18 years are allowed on the flight.

  • Children aged between 5 and 11 are always classified as unaccompanied minors when traveling alone.
  • Children aged between 12 and 18 may choose to use the unaccompanied minors service if they wish. However, normally the airline assumes they do not require it.

Here are a few points to note:

There are some exceptions to Virgin Atlantic unaccompanied minor service:

  • The parent/guardian of the unaccompanied minor must be available at the airport until the child's flight departure.
  • Children aged below five years must always travel with someone aged 18 or above as the airline does not allow them to fly on their own.
  • For children aged 5 to 18, the airline considers them as unaccompanied minors only if they are traveling with their parents or guardians on the same flight, but in a different cabin.
  • If you are traveling in Upper Class separately from your children, the airline does not permit them to visit you. However, you can come to visit and keep a check on them.

For exceptions to the unaccompanied minor policy and other information, please refer to this link.